Keurig Opiniones 415

Worked for 5 months and then stopped working. It was like it stopped receiving power. After some research I realized this is a common problem. I contacted customer service. After many emails, and phone calls, they do not stand behind the product. They will not replace pieces, or the product. Don't waste your money. Buy a more reliable brand, Mr. Coffee, Ninja, McCoffee....anything but this.

I would give 0 stars if I could. The customer service department is in a different country which creates language barrier to communication. They do not understand the English language especially numbers or words. I have to repeat myself several times. Customer representatives could care less and are of no help. I responded with all of the correct asked for and still no replacement. The coffee maker was under a year old. I would never buy a Keurig again.

I had a very disappointing experience with Keurig’s customer service. The representative I spoke with was not friendly at all—short with me, never said “please” or “thank you,” and generally made me feel like my call was an inconvenience. After being placed on hold multiple times and spending over 15 minutes going back and forth about my broken Keurig (which is still under warranty), they still refused to honor the replacement.

I’ve been a loyal customer for years, but this experience really changed my opinion of the company. I expected better communication, basic courtesy, and a willingness to stand behind their product. Very poor service overall.

Two days ago I bought a Keurig hot and cold. I’ve made 4pods and 2 of them haven’t brewed fully. This isn’t my first time experiencing this and I’m done with Keurig and going to see what a Nespresso has to offer.

I purchased a Keurig coffee maker in February 2025 about 8 months later it stop working. I contacted the Keurig’s costumer service and within a week I received a replacement. Their costumer service representatives were polite and caring.

Keurig send robot email responses. Customer service reps tell you someone will call and nobody does. Seriously downhill company with no personal assistance. Have a problem? Kiss it good-bye because Keurig won't help.

On 10/13/25, I placed a 39.99 order for kcups. Less than 8 hours later I was billed twice. As of 10/15, no shipping of cups. Customer service refuses to get a manager and I am now out 79.98.

My single cup Keurig Coffee Maker was purchased three weeks ago on Amazon. I called customer service and went through a trouble shooting process. It was determined the pump does not work. I sent pictures of the Amazon bill and a picture of the serial number. Two calls later and Keurig customer service says the serial number does not match their records. I feel this a delay tactic to avoid exchanging for a new unit. This is the third unit to fail in three years. Maybe I should ask for a refund instead.

I was offered a discount to purchase another machine after getting one that was defective out of the box. My mistake was not to put it into immediate use and let the company warranty lapse. I was told there was nothing they could do but offer me a discount to replace a machine that did not work from day one. Why would I put out more money to get a working machine. No thank you!

I have the K145 Office Pro and I have had mine for 5 years and it was used when I acquired it. I have thoroughly enjoyed it! Never have I had any problems with it besides once or twice it only filled the cup halfway, which in such a long time of owning, is excellent. I change the filter every 3-4 months and I usually make 2 or 3 cups of coffee and 2 cups of tea a day. I know it probably won't last forever but when that day comes that it quits working, I definitely will be buying another one!

The coffee maker suddenly "died" (no power) after 13 months...1 month following the expiration of the warrantee. I emailed for help, and was told to contact customer service. Customer service offered me a "deal" on a new one, but the deal was simply what I would pay on the website. The they offered me a 25% off coupon, but it doesn't work. Never again!

I recently contacted Keurig due to a problem with my coffee maker. I've called. I've looked over the website for help, and I've even emailed my concerns. My coffee maker would not heat nor give any coffee except 2 tablespoons of liquid. I've descaled it over the past 3 years and now it's not working. Customer service lacks in service. They sent emails continually to use the website. The Website lacks in every place. I've asked to speak to someone else and still they won't. THIS HAS BEEN GOING ON FORC2 WEEKS WITH NO GUIDANCE. DON'T BUY ANOTHER PRODUCT FROM THEM. THEY DON'T HONOR ANYTHING.

Be sure when you purchase a Keurig that you definitely want it, because you have 30 days to return and you will pay the return shipping which costs me 60 dollars a third of what I paid for the coffee maker. Also be prepared to wait a month for the money to be refunded and making phone calls a couple of time's to remind them. Good luck.

My Keurig started smoking and won't turn on. It is 3 months beyond the one year warranty. Spoke to Keurig Canada and was offered a 35% discount coupon to order a new coffee maker off their site. When I received the coupon code it wouldn't work. Called Keurig back and was told it was being escalated and someone would call me back within 48 hours. Terrible customer service. Who wants to go without a coffee maker while they wait 2 days to hear back and then wait another 5-7 days for delivery.

Keurig has the worst customer service!!!! I purchased a machine that stopped working 30 days later. Called in to have the warranty offered, only to be told "Your receipt is not valid"... AND IT WAS THE RECEIPT GIVEN TO ME BY THE MERCHANT 'WALMART'! I've submitted pictures of the machine, the bar code, the receipt, etc. and was told that I would have to wait on corporate to call me. It has been 48 hours, still no call back. Their customer service is the absolute worst!!!!

I bought a Keurig K-Supreme in January, 2025. I registered it with Keurig. It failed in August. When I contacted customer service, I was told to send an e-mail showing the serial number of the machine.
I did exactly as told. I confirmed the e-mail address. They denied my claim saying I had not provided the information they needed. I resent the info along with the claim number and my mailing address. Still no word from Keurig. I called again and asked for a supervisor. Was told they would call back. No word.

If you want a coffee maker that lasts longer than 6 months don't buy a Keurig.

Customer service is nonexistent. A very disappointing experience.

I ordered a Keurig coffee machine from the official website. The package was shipped via UPS, but during delivery they reported it as damaged and sent it back to the sender. However, I have not received any information about a refund or a replacement. Customer support has not reached out and offered no solution. At this point, I risk simply losing my money because there has been no response from the company. I am very disappointed with the level of service.

0 stars. Keurig won’t turn on, customer service requires my receipt but it was a brand new gift. My last Keurig also randomly stopped working. This seems common and this business is just awful. Never buying from again.

Agree with all the comments about the horrendous and nearly unintelligible 'customer service', absolutely ridiculous. Then, the machines themselves- pure garbage, quality hasn't been a primary objective in any of the models over the years that's for sure.. water leakage has been a big issue, even new out of the box we had one flood the counter and cause water damage to cabinets. And WTF wouldn't they design such a machine to fit standard size travel mugs?!?!? They have literally one job- and they're failing miserably at it... yet people seem to be swallowing the moron pill and keeping them in business for some reason.. probably all the 'DEI' employment practices. Good luck.

Long story short, our Keurig, when the lights would go out, it would take approximately six hours for the machine to reset, and after a few more months, it doesn’t work at all, we tried calling customer service talk to people we could not understand, email them proof of purchase And they were simply not send us a replacement, will never buy one again I suggest you don’t either