KFDirect Opiniones 

855
•
TrustScore: 3.5 sobre 5

3,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I purchased some “refurbished” Airpods from KF Direct last year. They broke within 3 months (battery died and the mechanisms of the airpod was hanging off, despite light usage) and I was issued with a... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Second time to purchase refurbished AirPod pros from this company and I can honestly say I’ve been more than impressed. Very reasonable prices and a genuine product that works well. Very speedy delive... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

KF-Direct provided excellent service in helping me to find the correct replacement cable for my in-house display connected to my smart meter. Neither Eon nor the smart meter manufacturer could be... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I found this website by chance but was extremely happy when I did. I haven’t yet opened the AirPods as they are a Christmas present. Delivery want prompt and was kept informed throughout the order a... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Mercado online

Escrito por la empresa

KF Direct is a UK-based online retailer specializing in stylish, energy-efficient indoor and outdoor lighting solutions, including ceiling lights, wall lights, solar lights, festoon lights, and decorative lighting for homes and gardens. The company focuses on offering high-quality products at competitive prices, helping customers create beautifully illuminated living spaces with ease.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

855 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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3,7

Todas las opiniones

(855)

2 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent value for money products. …

Excellent value for money products which after research were cheaper than other comparison sites and even though the price was cheaper this company didn't compromising on the quality of the product which was brilliant. The site was easy to navigate which meant finding products really easy and hassle free, we love our outside garden lights so much we purchased 2 set.

13 de enero de 2024
Opinión espontánea
Logotipo de KFDirect

Respuesta de KFDirect

Dear Michelle,

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Valorada con 1 estrellas sobre 5

We ordered 2 sets of outdoor bulb link…

We ordered 2 sets of outdoor bulb link lights,
Both came in great time, the electrical man fitted them linked them and 2 bulbs on the second set wasn't working, we changed the 2 bulbs with 2 from the set that was all working to check and yes two bulbs are faulty...
I contacted the company for 2 spare bulbs and was told they wld give me £4.50 refund as they r short of spares...
Still waiting for an answer as I again asked for 2 bulbs to replace the faulty ones.

4 de enero de 2024
Opinión espontánea
Logotipo de KFDirect

Respuesta de KFDirect

Hi,

We apologize for the inconvenience this may have caused.

We have forwarded a query to our dispatch department to send 2 spare bulbs to you and it will be delivered to you very soon.

Once again we apologize for the delay.

Kind Regards
Dave
Customer Care

Valorada con 5 estrellas sobre 5

The perfect purchasing experience.

I got the product needed at a very good price. Delivery was fast and communication great throughout.

29 de diciembre de 2023
Opinión espontánea
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Respuesta de KFDirect

Hi,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Valorada con 5 estrellas sobre 5

Everything as described

Everything as described, with a quick and efficient service.

10 de enero de 2024
Opinión espontánea
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Respuesta de KFDirect

Dear Dre,

Thank you so much for your review :)
We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Valorada con 5 estrellas sobre 5

Brilliant all round!

Quality product
at great price with speedy service

7 de enero de 2024
Opinión espontánea
Logotipo de KFDirect

Respuesta de KFDirect

Dear Jacqui,

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Valorada con 1 estrellas sobre 5

You replied to my review asking me to…

You replied to my review asking me to email you yet the reason I have had to the the review is because you don't reply to emails absolutely shocking

28 de diciembre de 2023
Opinión espontánea
Logotipo de KFDirect

Respuesta de KFDirect

Hi,

Please note that we have not received any email from your side, we have rechecked the mailboxes and all of the emails are replied on the same day.

We request you to please send us an email so that we can solve your matter to the best of your satisfaction.

Kind Regards
Dave
Customer Care

Valorada con 5 estrellas sobre 5

Prompt service

Prompt service. Good quality light. Thank you

20 de noviembre de 2023
Opinión espontánea
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Respuesta de KFDirect

Dear Delyth,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Valorada con 5 estrellas sobre 5

Timely delivery

Timely delivery, good communication and the product as advertised. I was pleased to find such a great deal.

17 de noviembre de 2023
Opinión espontánea
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Respuesta de KFDirect

Dear Yolanda,

Thank you so much for your review :)
We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Valorada con 5 estrellas sobre 5

First class shopping experience

Good description of item and extremely good price. Arrived very quickly. I have installed it very easily and it gives excellent all round light. Have bookmarked the site for the future.

10 de noviembre de 2023
Opinión espontánea
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Respuesta de KFDirect

Dear Charles,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Valorada con 5 estrellas sobre 5

Smuth communication

Smuth communication, friendly people

16 de noviembre de 2023
Opinión espontánea
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Respuesta de KFDirect

Hi,

Thank you so much for your review :)
We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Valorada con 1 estrellas sobre 5

Shocking customer service

Disappointed with the company and how they handled an error on their part.

I ordered an item on Saturday 11 November 23, order number KFDT20231122263

The company delivered the wrong item, I bought direct From their website but it was delivered via Amazon, so no easy way of returning without me having to pay for postage

I contacted their customer service email to explain they have sent me the wrong product, with a photo of the wrong product and that I need what I ordered for a time sensitive job. Every time they responded, they did not read what I put in the email and ended up offering me 50% off the product that I didn’t want or ordered.

I emailed them 5 times to ask them to send out what I ordered and for what I paid for. I don’t have the time to have to write 5 emails over 5 days( slow responses from the company)

My last resort is to now leave this honest review. Their reviews seem good for the products, but when something goes wrong, how they handle things is shockingly bad and not professional at all.

12 de noviembre de 2023
Opinión espontánea
Logotipo de KFDirect

Respuesta de KFDirect

Hi,

We apologize for the inconvenience this may have caused.

Please be informed that we have provided you the return instructions twice, but the item has not been returned back to us.

currently we are waiting for you to send the item back to us so that we can investigate which item was send and then we will be able resolve the matter.

Kind Regards
Dave
Customer Care

Valorada con 5 estrellas sobre 5

great product quick delivery

14 de noviembre de 2023
Opinión espontánea
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Respuesta de KFDirect

Dear Awais,

Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Valorada con 5 estrellas sobre 5

Good lights

14 de noviembre de 2023
Opinión espontánea
Logotipo de KFDirect

Respuesta de KFDirect

Dear Mansoor,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Valorada con 1 estrellas sobre 5

I ordered a product through PayPal

I ordered a product through PayPal. I received a couple of phone calls, telling me that it’s been a problem processing the payment and would send me an email with a link.
The email arrived with a link supposedly to stripe which I declined to open as we are constantly advised not to open links on emails.
I told them I did not use stripe, but only PayPal. I then received an email asking me if I used PayPal which I confirmed. I was then informed I would receive a link to PayPal, but no link ever arrived.
I then received a text message requesting me to open the link to stripe which I have not done.
I find the behaviour of the company very suspicious indeed, and well below the standards. One would expect for a from a company who can be trusted.

11 de noviembre de 2023
Opinión espontánea
Logotipo de KFDirect

Respuesta de KFDirect

Hi,

Please be informed that we take such steps to avoid fraudulent payments and securing our customer's money.

There was an alert from the bank on your payment so we had to take necessary steps to secure our genuine customers and avoid fraudulent payments.

If you have any query please contact us via email and we will assist you to the best of your satisfaction.

Kind Regards
Dave
Customer Care

Valorada con 5 estrellas sobre 5

Website good

Website good, prices very good and arrived safely within 3 days of ordering online.
Would recommend and use again.

18 de octubre de 2023
Opinión espontánea
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Respuesta de KFDirect

Dear Terry,

Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Valorada con 5 estrellas sobre 5

Brilliant

Brilliant. My grandson loved his light. He's crazy about dinosaurs. It looks beautiful and sends him off to sleep. Thank you

10 de octubre de 2023
Opinión espontánea
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Respuesta de KFDirect

Dear Susan,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Valorada con 5 estrellas sobre 5

Very easy to order.

Very easy to order.
Delivery was quicker than expected.
Products and Prices can't be faulted.
Would highly recommend.

20 de septiembre de 2023
Opinión espontánea
Logotipo de KFDirect

Respuesta de KFDirect

Dear Walter,

Thank you so much for your review :)
We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

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