I love this company so much, they email you about your order to make sure everything will fit well and also you give them your measurements, they council you on what size you may need or you can get i... Ver más
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Consulta las opiniones de los clientes
So far, I've been very pleased with the customer support I've received from Kiarelys. I am very leary of ordering my MOG dress on line but found a dress I really love on this site. I've asked several... Ver más
Excellent customer service!!! Since I was a first time buyer, they emailed me and suggested I get swatches before they put my order through. I had a chance to see that I was selecting the wrong colors... Ver más
Bridal party of 4, 3 of 4 sent measurements and the dresses were still sent extremely too large. 1 went with her exact US size and it still fit too small. Instead of the seller helping with a solution... Ver más
Información sobre la empresa
Escrito por la empresa
Kiarelys is your go-to destination for exquisite bridal and special occasion attire. With a passion for fashion and an unwavering commitment to quality, we have become a trusted name in the world of bridesmaid dresses, prom dresses, wedding gowns, and wedding accessories. Our mission is to make every moment of your special day truly unforgettable. We offer bridesmaid dresses, prom dresses, wedding dresses and wedding accessories etc. At Kiarelys, we understand that every dress tells a unique story. That's why we offer a diverse range of styles, from elegant to sexy, curvy to comfy, to cater to every woman's taste and body type. Our commitment to quality craftsmanship, attention to detail, and exceptional customer service sets us apart. We are dedicated to helping you find the perfect attire that not only fits impeccably but also makes you feel confident and beautiful. We take pride in our customers' satisfaction and invite you to share your Kiarelys experience on Trustpilot. Your feedback helps us continue to provide exceptional service and products to brides, bridesmaids, and all those celebrating life's precious moments.
Información de contacto
Room 743, Meitaimei Commercial Plaza, No. 178, Guangji South Road, Gusu District, Suzhou City, 210000, suzhou, China
- service@kiarelys.com
- kiarelys.com
3,8
Muy bueno
27 opiniones
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Great Communication had a slight…
Great Communication had a slight problem and it was resolved quickly.
18 de mayo de 2024
Opinión espontánea
I should’ve known better
I should’ve known better! Ordered the bridesmaid dress (in custom sizing). Received the dress and was so disappointed! The straps were so tiny (not appropriate for a heavy dress). The bust area not only did not fit right but was not as advertised in the picture, the neck line was completely wrong and the sewing was coming apart, the fabric cheap also! Ofcourse I understand policies, however, when you are sent something so horrible and completely different then you would expect some help from the company that manufactured it right? NOT AT ALL! 16 emails of back and forth, me trying to explain the problems and them not acknowledging the problems that I am describing; “there is nothing wrong with the dress they say” I am being “demanding” they say. The other ladies in the wedding were having the same problems and again, no solutions given, no help, NOTHING! Horrible people to deal with and will NEVER give this ‘so called’ company another thought if I ever need a dress. Now me and the other ladies are having to buy another dress from elsewhere and count our losses be wise there is no way we would even get $50 for this Kiarelys dress. You people should be ashamed of yourselves for trying to sell such garbage!
29 de marzo de 2024
Opinión espontánea
The site was down for majority of the…
The site was down for majority of the day
31 de enero de 2024
Opinión espontánea
If I could rate this company a 0 I…
If I could rate this company a 0 I would. Someone from the company emailed me very rudely saying I should cancel one of my dresses because they likely won’t fit me (i ordered two dresses based off my measurements). The email was so unprofessional I showed 10 people and they all couldn’t believe a company would send something like this out. I told her to cancel both my dresses and she did immediately without question.
20 de diciembre de 2023
Opinión espontánea
Respuesta de Kiarelys
I sincerely apologize for providing you with a less-than-pleasant shopping experience. Our customer service representative provided advice based on the specific situation. However, if her tone was harsh, I apologize. Our customer service team is relatively new and still getting familiar with the circumstances; the tone may not have been accurately conveyed. We hope to bring you a more enjoyable experience next time. Additionally, we do recommend selecting the appropriate size when making a purchase and advise against buying multiple items with the intention of keeping one and returning the rest. In such cases, return shipping costs are generally borne by the customer, so please choose carefully.
Service is great
Service is great! Customer service responds very quickly. Dress ordering process was stress free, all instructions are very CLEAR and straight to the point. I 10/10 recommend obtaining your measurements as they suggest you do to avoid repurchasing and shipping returns! Will definitely purchase here again.
2 de octubre de 2023
Opinión espontánea
Great customer service and nice quality…
Great customer service and nice quality dress
22 de septiembre de 2023
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