Very unprofessional
Not the best customer service. Slow communication and very little information or initiative in finding missing parcel. However shoes received after almost 6 weeks and product is good.
14 de junio de 2026
Opinión espontánea
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Información sobre la empresa
Escrito por la empresa
KICKSCREWS — Where Street Meets Freedom Dedicated to streetwear and sneakers, built for those who move with style and attitude
Información de contacto
Estados Unidos
- kickscrews.com
3,0
Medio
3 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Shocking returns.
Having ordered trainers on 19th dec I still do not have a refund!!!!!!! The trainers cost over £200 but it wasn’t made clear at point of sale the tax would be over £100. I rejected delivery at this end ( return to sender) but paid the import tax nonetheless. UPS assure me they were sent back on 28th January. I never get a satisfactory response from kickscrew as to the status of my refund. I am currently out of pocket over £300 and have no information. I will never order from Kickscrew again.
19 de diciembre de 2025
Opinión espontánea
Respuesta de Kickscrews
Hello,
Thank you for your review.
However, it appears that this review was posted for the wrong business. Our official website is kickscrews.com, while your review seems to refer to kickscrew.com, which is a completely different and unrelated website.
Because of this confusion, the review does not reflect our company or our services.
We kindly ask that you please remove this review or repost it under the correct business page.
Thank you very much for your understanding.
Best regards,
Customer Support
kickscrews.com
Not worth the $ "saving" buying from them
I wish I would have red the reviews before ordering from this company.
I ordered not one but twice from them.
They charge $35 SHIPPING and you will receive your shoes weeks after.
I ordered 2 weeks ago and still haven't receive them, hopping that they are originals and not counterfeit as some other reviews have noted.
THERE IS NO DIRECT CONTACT NUMBER!! The only way is through email, take this seriously because if you have any issues you will realize its not easy to contact.
I no need to say more, ever again will buy from this company, I would rather pay full price from another company and not deal with all this.
Lesson: I will read reviews from companies like this one before ordering.
25 de agosto de 2025
Opinión espontánea
Respuesta de Kickscrews
Hello,
Please share your order number or email address with me.
We are deeply sorry for your experience and the inconvenience this may have caused. Due to customs and carrier delays, shipping times can sometimes take longer than expected, but we completely understand your concern.
Please contact us at hello@kickscrews.com or +44 7529780899 and provide your order number so we can investigate and provide you with an update. We assure you that all our products are sourced from trusted suppliers.
Your feedback is invaluable to us, and we will work hard to improve our shipping processes and customer support.
Thank you for bringing this issue to our attention.
Sincerely,
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