Kiddiephone Opiniones 

41
TrustScore: 2.5 sobre 5

2,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

If i could give zero stars I would DO NOT BUY complete scam. No device turned up after nearly 4 weeks and them saying it's Definitely on the way, then as never arrived supposedly sent out a new one s... Ver más

Valorada con 5 estrellas sobre 5

Bought this for my friends daughter for her birthday. Arrived in plenty time, has cover and protector added in which is a bonus. Easy set up and child really happy with it. Especially like the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Brought this phone for my little boy as his first phone… It is perfect for him 😊 Only issue was trying to use WhatsApp but kept getting kicked out. Advised Kiddie and they were really helpful and tri... Ver más

Valorada con 1 estrellas sobre 5

ACHTUNG - hier dürften Betrüger am Werk sein!!!! Ich habe vor Weihnachten ein Kiddiephone 4G bestellt, kam knapp vor Weihnachten an, nach über 3 Wochen Lieferzeit!!!! Am hl. Abend in Betrieb... Ver más

Información sobre la empresa

Escrito por la empresa

Welcome to Kiddie™ – Innovative Technology for Kids At Kiddie™, children and their development are at the heart of everything we do. We take pride in offering high-quality, safe, and user-friendly products designed specifically to meet the needs of families. Our mission is to combine technology with education and fun, giving children the tools they need to learn and grow in a secure digital environment. Our flagship products, including the popular Kiddie™ Tablet and Kiddie™ Mini Phone, feature educational games, safe apps, and extensive parental control options. Every product is thoughtfully designed to delight both parents and kids alike. What sets us apart: Safety First: Our products come with built-in parental controls and child-friendly designs. Learning Meets Fun: We blend interactive education with engaging apps kids love. Exceptional Customer Support: Your satisfaction is our top priority – our dedicated support team is here for you. Reliability: We use only high-quality materials and the latest technology to ensure long-lasting products. Trust Kiddie™ – Empowering the next generation. Visit us at kiddiephone.store and discover how our products can make a difference for your family.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

41 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,7

Todas las opiniones

(41)

5 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Ordered for my two sons for Xmas they…

Ordered for my two sons for Xmas they were beyond happy with them! They are a good size for their hands and are really good! The camera quality is good and App Store has plenty to keep them entertained. Would definitely recommend.

16 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not working

Finally received the phones I bought for my children. Both phones will not connect to WiFi at all and are completely useless. I have contacted them through chat and email and no response. My kids love these and are so excited but they do not work.

8 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam company?!

After taking 3 long weeks to arrive both myself and my children have been really disappointed at the 2 smartphones I ordered from this company. The battery life is dreadful and runs down in such a short time, storage is poor and the phone keeps glitching, making it unfit for purpose! None of my numerous emails or comments regarding organising a refund have been replied to and I’m now very worried that this company is in fact a scam! Will contact Citizens Advice to see what my next step should be as there seems to be many other customers facing issues with this company also.

3 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don’t bother

The phone arrived with a damaged screen protector. The phone very quickly runs out of battery so needs to be charged multiple times a day. There is very little storage to download apps. WhatsApp doesn’t work on the phone

6 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Completely ruined my Christmas present .. luckily not Christmas

Ordered this on 10th December... Still not arrived and was my 6 year old daughters main present. I emailed on 13th December and to my shock received a very speedy reply. The reply was very well written, sounded as though they genuinely wanted to help and told me it would be 9 working days (so I was aware it may not come for Christmas) I then replied to this to state of there was even a chance it wouldn't be there to refund me and stop the delivery (which could of been done as it wasn't even at the airport at that point). No response to this or any further email and just a very basic tracking service that I would compare to temu. It has only just gone to 'local courier' this morning and doesn't specify which courier, but more importantly I am not being notified of any of these updates and instead have to find the email and track manually each time. All the while, still no response or help from anyone after the first positive response.

I am unable to review the item as it is still not with me, however I would advise people to order from a UK company rather than china. I have seen the 'about us' section on their website .. and this is actually the bit that I trusted enough to purchase the phone. To then find out it's coming direct from china anyway so may aswell have ordered much cheaper from temu.

Avoid

28 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Fraudsters

Responding to your lie again

There was nothing wrong with my delivery address
It’s been my delivery address for 40 years and at no point did you ever try advise this until now . Because you want to seem like you had a legitimate reason for your scamming over Christmas!
Rather than taking accusations seriously how about you address all the complaints on here from other buyers who have been frauded and let down also and fix their problems rather than ignoring them !!
Like I said , only reason I got a refund was because pay pal refunded me as you didn’t even respond to their emails either!!!
How unprofessional! It’s a shame other people didn’t use their initiatives and use them too to ensure they were protected !
It’s as shame a lot of these other customers have lost their money and not having any support from your company rectifying their issues of not receiving their goods !! Instead you’re blocking them and ignoring them asking for their monies back !

It’s cruel to con people over Xmas ! Shows the level of genuinity and honesty from this company !

Runnn

Responding to reply :

That’s a complete lie ! You didn’t refund it . I asked you to cancel the order and you stopped responding to my emails ! Luckily I purchased through pay pal so was able to raise a dispute ! They refunded me yesterday because you did not reply back to them either ! Not yourselves !
And if you read the majority of reviews on here you’ll see MANY customer’s are leaving bad reviews because of the same issue ! You lie and act like you’re a Uk company however you’re based in China !!

Fraudsters
Website said order would arrive for Xmas !
Order hasn’t arrived
The “tracking “ hasn’t even moved since shipment received in China on 16.12.34
I placed order on 12th and had to message them on 16th about it then all of a sudden I receive a tracking number from them saying it’s shipped through Yun Express

Been tracking every day and no movement !
The company haven’t even responded back to emails since as they have took thousands of peoples money over Christmas and scammed them

Company trading name is actually splashblasters who have the worst reveied for scamming customers

Do not buy or trust this company

12 de diciembre de 2024
Opinión espontánea
Logotipo de Kiddiephone

Respuesta de Kiddiephone

Dear Rachelle,
Thank you for your response. We’d like to provide some clarity regarding your order and address your concerns directly.

First, your refund was processed by us because your order was never shipped. The decision to cancel and refund the order was made on our end due to issues with the provided delivery address, which could not be verified. While PayPal handled the transaction, the refund originated from us as part of our resolution process.

Second, we have reviewed your profile and noticed that you’ve left negative reviews for multiple businesses, which raises concerns about your overall experience with online shopping. While we welcome honest feedback, it’s essential to ensure that the information shared is accurate and fair.

To clarify further:

We are not a company based in China. Our business operates globally, and we have warehouses strategically located around the world to ensure fast and efficient shipping.

Our EU warehouse, located in Italy, serves all European countries.
Our China warehouse handles orders for Asia and Australia.
Our USA warehouse fulfills orders for Central and North America.
Due to high demand, our EU warehouse was temporarily out of stock at the time of your order, and your item was being processed through our China warehouse.
Your specific order faced an additional issue because the delivery address you provided could not be verified. This is why your order was canceled.
At no point have we claimed to be a UK-based company. We simply offer shipping to the UK as part of our global operations, which is entirely different.
We take accusations and misinformation very seriously, as our goal is to maintain transparency and provide the best service possible. If you have any further questions, please feel free to reach out directly.

Kind regards,
Kiddie Team

Valorada con 5 estrellas sobre 5

nice phones ,

nice phones ,, look really good can’t wait to see kids faces

24 de diciembre de 2024
Opinión espontánea
Logotipo de Kiddiephone

Respuesta de Kiddiephone

Hey there,

Wow, thank you so much for the 5-star review! 🎉 We’re absolutely thrilled that you love the phones and can’t wait to hear about the big smiles on your kids' faces when they unwrap them – we’re sure it’s going to be priceless! 😊

We wish you and your kids tons of fun and lots of safe adventures with their new Kiddie smartphones. And hey, next time you’re shopping with us, don’t hesitate to reach out – we’ll hook you up with a special discount, just because you’re awesome! 💫

Thanks for being part of the Kiddie family – we can’t wait to welcome you back!

Kind regards,
Your Kiddie Team

Valorada con 5 estrellas sobre 5

I was very surprised

I was very surprised how such a little phone could actually work I haven't used it for a child I'm using it for a handy little phone for work small and convenient does everything you want it to do calls texts internet you tube ect brilliant it arrived exactly when they said it would and a brilliant price aswell.

12 de diciembre de 2024
Opinión espontánea
Logotipo de Kiddiephone

Respuesta de Kiddiephone

Hi there,

Thank you so much for your amazing review! 🌟 We’re absolutely delighted to hear how impressed you are with our little powerhouse of a phone. It’s fantastic that it’s not only perfect for kids but also makes your work life more convenient – small but mighty, right? 💪

We’re thrilled it arrived right on time and that you’re enjoying all its features at such a brilliant price. Hearing feedback like this truly makes our day! 😊

Welcome to the Kiddie family! 🎉 On your next purchase, we’d love to surprise you with something special – just drop us a quick email, and we’ll make it happen.

Kind regards,
Your Kiddie Team

Valorada con 5 estrellas sobre 5

Fabulous

Firstly, my order was delivered with care and well packaged.
Secondly, It is a gift so I had to ensure it worked well and was easy to set up.
It’s great!! I’ve set it up to the WiFi so it’s already for my little one on Xmas day and downloaded her favourite apps to the kiddie phone.
It works great and is so cute. Perfect for those little hands. My LG is 5 years old so I won’t be putting a SIM card in as of yet just to be used on WiFi, but I know she will think she’s a big girl using a big girl phone!

24 de diciembre de 2024
Opinión espontánea
Logotipo de Kiddiephone

Respuesta de Kiddiephone

Hi there,

Wow, thank you for such a fabulous review! 🌟 We’re so happy to hear that the Kiddie phone arrived safely and is already set up and ready to create Christmas magic for your little one. 🎄🎁

It’s amazing that you’ve got everything perfectly prepared – connecting to WiFi and downloading her favorite apps is such a thoughtful touch. We can already imagine her excitement, feeling like a “big girl” with her very own phone. 🥰

Welcome to the Kiddie family! 🎉 On your next purchase, we’d love to surprise you with something special – just send us a quick email, and we’ll take care of it.

Wishing you and your family a wonderful Christmas filled with smiles and happy moments!

Kind regards,
Your Kiddie Team

Valorada con 5 estrellas sobre 5

Fast delivery and great for my girls age 3 and 7

Fast delivery and my kids aged 3 and 7 love it, oldest has wanted a phone but she too young so this is great for her to have all the games and apps without worrying about a phone since don't need to have them sim card in. She loves it and feels grown up now.

23 de diciembre de 2024
Opinión espontánea
Logotipo de Kiddiephone

Respuesta de Kiddiephone

Hi there,

Thank you so much for your lovely review! 🌟 We’re thrilled to hear that the Kiddie phone has brought so much joy to your little ones – and how perfect that it’s letting your oldest feel grown-up without the worries of a SIM card! 😊

It sounds like you’ve found the perfect balance of fun and safety for them, and we couldn’t be happier to have played a small part in that. Hearing stories like this makes everything we do so worthwhile! 💖

Welcome to the Kiddie family! 🎉 On your next purchase, we’ve got a little surprise waiting for you – just drop us a quick email, and we’ll make it happen.

Wishing you and your family endless fun and smiles with the Kiddie phone!

Kind regards,
Your Kiddie Team

Valorada con 5 estrellas sobre 5

Excellent value for money fantastic…

Excellent value for money fantastic little item for my daughter she absolutely loves it looks just like my real iPhone and works the same thank you

22 de diciembre de 2024
Opinión espontánea
Logotipo de Kiddiephone

Respuesta de Kiddiephone

Hi there,

Thank you so much for your wonderful review! 🌟 We’re over the moon to hear that your daughter loves her Kiddie phone. It’s always a win when kids feel grown-up while staying safe! 😊

Hearing that you find it excellent value for money makes us so happy – that’s exactly what we aim for with all our products.

We’re thrilled to have you as part of the Kiddie family and can’t wait to welcome you back. For your next purchase, let us know, and we’ll make sure to send you a little surprise! 🎁

Wishing you and your family all the best,
Your Kiddie Team

Valorada con 5 estrellas sobre 5

Fab kiddie phone

Bought this for my friends daughter for her birthday.
Arrived in plenty time, has cover and protector added in which is a bonus.
Easy set up and child really happy with it.
Especially like the parental controls on this to keep kids safe online.
Love that the kiddie team kept me informed with updates on shipping etc.
Would defo recommend this company and would purchase again

22 de diciembre de 2024
Opinión espontánea
Logotipo de Kiddiephone

Respuesta de Kiddiephone

Hi there,

Thank you so much for your amazing review! 🌟 We’re delighted to hear that the Kiddie phone made your friend’s daughter’s birthday extra special. 🎉

It’s fantastic that you found the setup easy and appreciate the added cover and screen protector – we love including those little extras! And of course, the parental controls are there to give peace of mind while keeping kids safe online. 😊

We’re also thrilled that you found our updates helpful; staying connected with our customers is super important to us.

Thank you for recommending us and for being such an awesome part of the Kiddie family. We can’t wait to see you again for your next purchase – let us know, and we’ll have a little surprise waiting for you! 🎁

Kind regards,
Your Kiddie Team

Valorada con 5 estrellas sobre 5

Amazing phone

Amazing phone!
Can’t wait for my daughter to open it. It’s soo cute and has everything you could want on it and it looks like an iPhone!
Very speedy delivery thank you.

18 de diciembre de 2024
Opinión espontánea
Logotipo de Kiddiephone

Respuesta de Kiddiephone

Hi there,

Thank you so much for your lovely review! 🌟 We’re thrilled to hear that you find the Kiddie phone amazing – and we can already imagine the excitement on your daughter’s face when she opens it! 🎁

It’s great to know that you love the design and all its features – and that speedy delivery made the experience even better. We’re all about bringing smiles and making things as easy as possible for our customers. 😊

Welcome to the Kiddie family! 🎉 Don’t forget, if you shop with us again, let us know – we’ll have a little surprise waiting for you.

Kind regards,
Your Kiddie Team

Valorada con 5 estrellas sobre 5

Really good item

1 de diciembre de 2024
Opinión espontánea
Logotipo de Kiddiephone

Respuesta de Kiddiephone

Hi there,

Thank you for your 5-star review! 🌟 We’re so glad you’re happy with your item. Your support means the world to us! 😊

Kind regards,
Your Kiddie Team

Valorada con 5 estrellas sobre 5

I bought the Kiddie Phone

I bought the Kiddie Phone, the Kiddie Tablet and the watch as well. Happy in general with the products. However the delivery driver was not correct, he left our delivery to our neighbours, with whom we don’t speak often.

19 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT BUY!!!!

Do not buy, service and communication shocking.
Phone not arrived, and after questioning company, they don’t reply and just block you.
Scam company.

20 de diciembre de 2024
Opinión espontánea
Logotipo de Kiddiephone

Respuesta de Kiddiephone

Dear Penny Howard,

Thank you for your feedback. We regret to hear about your concerns and want to clarify the situation.

After reviewing our records, we were unable to locate any order under your name "penny howard". If there has been an issue with a purchase, we kindly ask you to contact us directly at info@kiddiephone.com so we can assist you promptly.

Regarding your comment about being blocked on social media, we would like to explain that we have an automated system in place. Comments containing terms like "scam" or unrelated information are flagged and removed automatically to ensure a safe and relevant environment for all our customers. This process is not intended to ignore genuine concerns but to maintain clarity on our platforms.

We are committed to resolving any issues and encourage you to contact us directly for support. Thank you for giving us the opportunity to address this matter.

Kind regards,
Kiddie Team

Valorada con 1 estrellas sobre 5

Beware - Do Not Buy!!!

Ordered well in time for Christmas from an ad on facebook, which now appears to be false. 3 and half weeks later, and nothing. Looks like the phone is in some warehouse in China according to the info provided. Yet, they make it look like it's a company in the UK. Beware...company isn't legit!!

20 de diciembre de 2024
Opinión espontánea

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