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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Amazing service and a great trailer! Burley Encore X was perfect for family holidays to centre parcs and Devon. Seated a (tall) 4 year old comfortably, and with a friend too for short trips - they tho... Ver más

Valorada con 5 estrellas sobre 5

I absolutely enjoyed using this platform. I can't express how useful this trailer has been during these two months. Kudos to the team for coming up with such an innovative idea. A million gratitude to... Ver más

Valorada con 5 estrellas sobre 5

Bike trailers for getting kids around a festival…what a revelation. My 8 year daughter has sensory needs and the trailer was a lifesaver, it provided her a place to calm down and no more dragging a... Ver más

Valorada con 5 estrellas sobre 5

We hired the Out 'n' About Nipper Sport to take to Glastonbury festival. It worked really well, handled the bumps no problem which made getting around easy. We also hired the UV Cover and warm cover a... Ver más

Información sobre la empresa

  1. Servicio de alquiler de bicicletas

Escrito por la empresa

We're the UKs first dedicated online website for Kids Bike Seat and Trailer Hire Supporting you to have some great family adventures!


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

213 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(213)

1 opinión en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great experience

Great experience. The team were very helpful when I made an order mistake. Great products provided and great service. Would highly recommend

2 de julio de 2024
Valorada con 5 estrellas sobre 5

Easy festival trailer hire

The bike trailer we hired was for a festival and was like new. It was delivered ahead of schedule and the collection was as easy as putting it back in the box and leaving it for someone to come and get from our house. Would definitely use again.

27 de junio de 2024
Valorada con 5 estrellas sobre 5

Perfection

Great company. Fab communication. Extremely accommodating. Product was amazing! Would definitely reccomend and will hopefully use them again.

27 de junio de 2024
Valorada con 5 estrellas sobre 5

Perfect solutions for festivals

Bike trailers for getting kids around a festival…what a revelation. My 8 year daughter has sensory needs and the trailer was a lifesaver, it provided her a place to calm down and no more dragging a heavy trailer behind us all day,

The booking process was super easy and Kids Bike Trailer were quick to help me out when I realised I had booked completely the wrong date. We will definitely use again.

28 de mayo de 2024
Valorada con 5 estrellas sobre 5

Great customer service!

Great condition trailer, and it even arrived a little early! Really good communication and customer service, Judy was super helpful. Fab experience 👍

10 de junio de 2024
Valorada con 5 estrellas sobre 5

Life changing experience

I bought the trailer for my son who has a disabled little boy of 6. It enables my son to take the little chap and his sister aged 1 and a half out across fields and down footpaths near their home they would not otherwise have been able to negotiate and experience lovely scenery

2 de junio de 2024
Valorada con 5 estrellas sobre 5

Fantastic company offering an really…

Fantastic company offering an really amazing service enabling us to try out a dog trailer before potentially buying it.
The Burley Tail Wagon is a really high quality that we were looking into buying but, knowing there was a chance our dog wouldn’t take to it, were delighted to discover Kids Bike Trailers and the opportunity to hire before buying.
The Tail Wagon we was sent was brand new, in its packaging. Unfortunately our dog really didn't take to so we sadly had to return it. We so appreciate the chance to try it out though.
All communication, extension of hire and return was very straight forward. Really helpful, friendly people. We highly recommend.

3 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great concept and the company puts customers first

Great idea to try larger products for kids out or hire them for a short time when they grow so fast.

**Update on the below: the company have been very communicative and accepting in taking my feedback on board and I have now received a full refund so I have changed my review to reflect this. Thanks to the team for dealing with this so smoothly.

We hired an Osprey child carrier for our holiday, however when it arrived we quickly realised it was far too big to take with us in the car so I contacted the team to ask for a refund. Unfortunately the info noting that they do not issue refunds for hired items once they’ve been dispatched is buried in their T&Cs on the website.

I have been offered a goodwill refund of 25%, however this does seem a little stingy considering we have sent back the item the day after receiving it having never used it and that the refund information is not offered upfront in the product listings or FAQs.

31 de mayo de 2024
Opinión espontánea
Logotipo de Kidsbiketrailers

Respuesta de Kidsbiketrailers

Hi Sarah, thanks for taking the time to write us a review and the feedback. As a small genuine uk business we always listen to feedback, take it onboard as we want to get better.
In reply to your feedback:
In terms of the size of the Osprey bag; we do provide the size dimensions in the product description but to make it clearer we may look to add some more images and an explainer video highlighting the size details.
I appreciate you were very quick at letting us know about wishing to return the bag and I am sorry you feel the 25% goodwill gesture refund wasn’t sufficient.
Please accept my apologies as we hate disappointing our customers and do everything we can to avoid doing so.
I will drop you a personal email to follow.
Best wishes,
Sarah - Bike Trailer Hire Founder

Valorada con 5 estrellas sobre 5

Great experience overall

The material was of great quality and the service amazing. I had an issue with DPD but the staff at Kidsbiketrailers was incredible, very flexible, provided constant support and it all got sorted in the end. They definitely are a company you can rely upon.

3 de mayo de 2024
Valorada con 5 estrellas sobre 5

I had been looking for weeks

I had been looking for weeks, for a thru axle adapter,for a trixie trailer hitch,on mt electric mountain bike finally I came across this company..Perfect fit and everything works.

25 de abril de 2024
Valorada con 5 estrellas sobre 5

Great customer service, would highly recommend

What a great company! I couldn’t recommend enough. The delivery came a couple of days earlier than the hire date so that was great. I was a bit worried the return was going to be difficult but it couldn’t have been more easy. The pram we hired was absolutely spotless and looked brand new when taken out of the packaging. I had actually noticed I’d ordered the wrong model originally, I emailed the company to amend the order and I had a really quick response confirming the change.

25 de abril de 2024
Valorada con 5 estrellas sobre 5

Will use again!

Great company for when you can’t afford to buy this kit new or if you want to try before you buy.
The company were really quick at communicating with us and the return process was really easy.
Looking forward to our next camping trip to try out the baby carrier more before we commit to buying one.

11 de abril de 2024

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