Kind Funerals Opiniones 

188
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

If I could give a higher rating I would 🤗 what a great service in such a horrific time having to say goodbye to my fur baby Suki (my favourite child) Sally your amazing !!having my Sukis ashes ,paw... Ver más

Valorada con 3 estrellas sobre 5

Leaving a 2nd review as I seem unable to respond to Kinds response to my original review. My review was very positive apart from the amount of fur received. My boxer Dolly was not as short haired as... Ver más

Valorada con 5 estrellas sobre 5

Arranging your pets funeral is never a task you welcome but Sally is wonderful. From the moment you speak to her there is a genuine warmth, care and empathy that makes you know your pets is in good... Ver más

Valorada con 5 estrellas sobre 5

Amazing service from beginning to end, communicated with Sally over the phone and arranged a cremation. Went smoothly and very fairly priced, she included lots of nice keepsakes for our hamster and wo... Ver más

Información sobre la empresa

  1. Servicio funerario para mascotas

Escrito por la empresa

We are a pet cremation company servicing London and the South East. We are the UK's first net zero funeral company. We treat our customers with kindness and their pets with great care. We are people kind, human kind and planet kind. We collect pets from homes or vets and return with ashes a few days later. We have land where families can bury their pets ashes alongside human family members.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

188 opiniones

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1 estrella

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4,7

Todas las opiniones

(188)

41 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Exceptional service

Exceptional service
When my hamster passed away, not having a garden for a burial made things quite hard. I called Kind and spoke to Sally who is so so lovely and she made the whole process so much easier. I was so comforted to know he was in good hands.
Thank you so much Kind, for making a hard time a little less hard ❤️

10 de julio de 2024
Valorada con 5 estrellas sobre 5

Pet Cremation - Kind Funerals.

Hello everyone…

Our family cat Felix died last week after becoming poorly at home; it was all in quite sudden circumstances.

When returning from the vets after having had to have him euthanised, we wanted to make sure we gave him a suitable send off; as Felix had brought much joy, laughter, hair balls, lap cuddles and annoying early morning ‘face taps & neck cuddles’ to all the family
for nearly 18 years… he was a lovely natured cat …

Sally the owner of Kind Funerals was very kind & helpful, and we arranged a personal collection for Felix’s remains. This was done in person by Sally, and she took Felix away.

Felix was returned only a few days later by direct courier, and his ashes, certificate of cremation, plaster paw imprint, and also some lovely ‘ink prints’ were neatly and safely wrapped in a box and bubble-wrap.

Overall the service was excellent, and the products provided were of a good quality and neatly wrapped (thank you Sally).

We would from our own experience recommend this company Kind Funerals to other pet owners; and we would also use them again.

Thank you… x

1 de julio de 2024
Valorada con 5 estrellas sobre 5

cat cremation

Great friendly and compassionate service.no problems atall.lovely lady called sally dealt with the creation of my cat minxy.would recommend her 100%

21 de junio de 2024
Valorada con 5 estrellas sobre 5

Respectful, understanding, and good communication.

I love my amazing, beautiful, sweet iguana and from the first phone call, I knew I'd trust Sally with the cremation of him. She came on the day he died and took him with as much respect that's necessary.
She also kept me updated on the process and made an additional clay hand print as something to remember him by.
With the asches, there were a few little things to help the mourning process.
Thank you, Sally.

21 de junio de 2024
Valorada con 1 estrellas sobre 5

Absolutely awful customer service

For a company that revolves around being kind, the customer service we recieved was far from it. I had ordered the delivery service, not realising that the cremation was an additional cost. I emailed asking if we could do a payment plan or a refund as we didn't have an additional £80 as we'd spend a lot of money at the vets trying to save our rat Dumbo before his unfortunate passing. The lady immediately called me asking me to book the cremation, I explained our situation and she replied saying how it wasn't fair to her and that I was being unreasonable. I reminded her that the website states that it offers payment plans and she seemed to be completely disregard that. I stated that I didn't think I was being rude, and she replied "GOOD FOR YOU" I hung up and I was in tears. This is not how you treat vulnerable people who have lost a beloved pet. I chose this company because I wanted to deal with someone who cares.

24 de junio de 2024
Opinión espontánea
Logotipo de Kind Funerals

Respuesta de Kind Funerals

We are sorry you felt this way. Payment plans are at our discretion. We are a small, family run business and unfortunately, cannot support everyone on payment plans. Our staff do a fantastic job and we will not tolerate rudeness.

Valorada con 5 estrellas sobre 5

Kind and comforting - truly amazing service

Kind Funerals were amazing when I lost my cat very suddenly - Sally was so helpful and comforting on the phone and arranged a collection very quickly. I couldn't have asked for better service - I felt very safe leaving my beloved Milo in her care and I know she gave him the most peaceful journey possible. I couldn't be more grateful to her

23 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Sally was professional

Sally was professional, understanding and showed empathy during this ordeal. She did everything she could to smooth the path. I am so grateful.

17 de junio de 2024
Valorada con 5 estrellas sobre 5

As kind as promised

Sally was, as the name suggests, incredibly kind. Thank you so much for all your thoughtfulness at a painful time, and your respect and care for my boy.

19 de junio de 2024
Valorada con 5 estrellas sobre 5

This is the first time I’ve lost a pet…

This is the first time I’ve lost a pet and I was stuck not knowing what to do, I found kind funerals and I’m glad. Everyone I met every step of the way was so kind and understanding. Sally was very sweet and supportive. They made this very hard situation more bearable. The sweet notes and extras that were added once I received the ashes were such a kind touch. It made it easier to process and to see my beautiful girl. Thank you so much for everything sally.

19 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

An excellent service delivered with…

An excellent service delivered with care, understanding and compassion. Sally was extremely helpful and arranged prompt collection of my mother's recently deceased cat. The whole process was very fast and we had the ashes back in no time. Sally brought them back in person which I thought was a very caring thing to do. If you find yourself looking for a cremation service for your beloved pet. My advice. Skip the vets and long waiting times. Get in touch with Sally at Kind. I'm so glad I did

16 de junio de 2024
Valorada con 5 estrellas sobre 5

Couldn't have asked for more for our beloved boy Scooby

Sally is amazing. She made a horrendous time bearable.
We didn't want our boy away from us for any longer than necessary, so we looked for a same day cremation service. I'm so glad we found Kind. From the first moment I spoke to Sally I knew this was the right woman to take our baby on his final journey.
She treated Scooby like he was her own, the care and love she obviously has for animals is so reassuring.
She didn't rush our goodbye, and was amazing with Scooby.
All the extras are treasures we will cherish.
The note included was beautiful.
I would highly recommend Kind to anyone that unfortunately finds themselves in this awful situation.

13 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Respectful love and care of my precious pet and support and kindness towards myself that helped me say goodbye properly ❣️

Tha lady that came to collect my fur baby was so kind and caring that I just knew that my pet was as safe and respected in his death just as much as he was when he was alive. There was no attempt made at rushing me to say goodbye as I finally found the strength to hand him over to Sallys care, I was updated at all times about what was happening and received my pets ashes, paw print and extra meaningful items, all beautiful and safely packaged, within a few days despite it being a bank holiday weekend. The comfort, respect and love shown throughout the whole unexpected experience really helped me find strength to get through the hardest of days

24 de mayo de 2024

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