kingfisherwindows.co.uk Opiniones 

90
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have used Kingfisher twice in the past myself so when my elderly Mum wanted a new conservatory I did not have to think twice. My Mum was delighted with the entire process and every member of Kingfis... Ver más

Valorada con 5 estrellas sobre 5

Kingfisher provided a wonderful service from beginning to end. There was no hard sell from the salesman, just clear information, helpful advice and a competitive price. We were given a fitting date mu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent product. Professional, good price, excellent staff from sales to installation. Courteous, polite, knowledgable. Worked around our needs at installation. Very pleased with the look and finish... Ver más

Valorada con 5 estrellas sobre 5

Exceptional Company!!! Over the years I've dealt with a lot of Window Companies, mostly disappointing. Kingfisher was recommended by a friend, and they weren't wrong. Surveyor/salesman, Bill,... Ver más

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Información sobre la empresa

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Escrito por la empresa

For 30 years kingfisher Windows have been designing and installing premium quality windows, doors, and conservatories for homes throughout Yorkshire. We pride ourselves on offering an innovative range of products and services delivered by an incredibly passionate and professional team with the traditional values of a family owned business. Find out more at www.kingfisherwindows.co.uk


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4,9

Excelente

TrustScore: 5 sobre 5

90 opiniones

5 estrellas
4 estrellas
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2 estrellas
1 estrella

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4,9

Todas las opiniones

(90)

30 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Bad customer service

I don’t usually post bad reviews but feel like Kingfisher Windows experience wasn’t great. First they couldn’t make it original fitting day so I’ve lost day of holiday. I have no issues itself with quality of the door but fitter used brown silicone to finish which look awful an doesn’t match my windows(wasn’t even ask if I wanted brown). I made complaint to the company but was completely brushed off by guy called Paul, he said that as a standard the used brown which is not true as they fitted my neighbors door and used white. Really not happy with the service.

8 de octubre de 2022
Opinión espontánea
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Respuesta de kingfisherwindows.co.uk

Good Afternoon I am very sorry that you feel you have not received a great service from Kingfisher. Firstly I would like to apologise for the cancelled appointment, but unfortunately due to unavoidable circumstances we had to re arrange so we arranged for the Saturday (which we do not work normally) so you did not have to take another day off which we where very aware of. With regards to the silicone we have used our standard which is Teak, unless we are asked to use the White, as we feel white tends to look dirty a lot quicker. As you stated your neighbor had their door finished with White which they would have asked us to do at the time of fitting their door. If you had asked the fitters at the time, they would have gladly done this in White for you too. When you called Paul he did not brush you aside at all but was just pointing out the benefits and why we use the Teak. From the conversation you had with Paul, I understand that you were happy to leave it as it was. Obviously you have now changed your mind and we are happy to come out and replace the Teak with White silicone. Paul will be in contact to let you know when we are able to do this for you.

Valorada con 5 estrellas sobre 5

AN EXCEPTIONAL COMPANY

WE HAVE JUST HAD A DOOR FITTED BY CHRIS & CRAIG
THESE GUYS ARE A PLEASURE TO WORK WITH THE JOB WAS DONE VERY EFFICIENTLY & PROFESSIONALLY, THEY EVEN TIDIED UP AFTER THEMSELVES - FIRST CLASS RESULT
IT WAS GREAT HAVING TRADESMEN YOU CAN TRUST - WOULD WE USE THEM AGAIN - YES WITHOUT ANY HESITATION WE WOULD ALSO RECOMMEND THEM TO YOU
FINALLY DEALING WITH KINGFISHER IS EXCEPTIONAL ....RIGHT FROM JEREMY WHO DID THE QUOTE TO THE SURVEYOR CALLING, PAUL WHO ORGANISED INSTALLATION AND FINALLY LOUISE IN THE OFFICE THAT TOOK THE PAYMENT

4 de septiembre de 2022
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Respuesta de kingfisherwindows.co.uk

Hi Mike,

Thank you for your 5 star review!

We are so pleased you are happy with your installation and with our team.

We would love to work with you again, and hope that you will recommend Kingfisher Windows in the future.

Valorada con 5 estrellas sobre 5

Best window/ conservatory manufacturer/fitter in West Yorkshire

Having used several of the bigger window companies in West Yorkshire, we can say that Kingfisher are definitely the best in terms of quality and customer service. Friendly, but non-pushy sales staff, great office and back room staff, and our fitters, Chris and Craig, were really first class. No redecoration required, the internal finish is that good Externally they knew to advise us to have a stone coloured silicone sealant, instead of matching the frame colour, for a much better appearance. Well done!

18 de agosto de 2022
Opinión espontánea
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Respuesta de kingfisherwindows.co.uk

Hi Alice,

Thank you for your 5 star review!

I am very pleased to hear that you had such a great experience with our team.

I hope you will recommend Kingfisher Windows in the future.

Valorada con 5 estrellas sobre 5

Very happy customers!

We have just had all our windows and doors fitted by Kingfisher of Leeds. What a fantastic team... efficient, professional and polite from initial quotation through to installation. The windows have completely transformed our home and we couldn't be happier with the outcome.

Massive shout out to Chris and Craig, the installers, who are top craftsmen and so professional and friendly with a helpful attitude... they are diligent and speedy grafters who were totally respectful of our home and family. It was great to hear them singing while they worked... lol! We would definitely recommend the team.

7 de agosto de 2022
Opinión espontánea
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Respuesta de kingfisherwindows.co.uk

Hi Marie,

Thank you for your 5 star review!

I am delighted to hear that you had such a great experience with us and were pleased with our installation team.

I hope you will recommend Kingfisher Windows in the future.

Valorada con 5 estrellas sobre 5

Kingfisher Windows - Brilliant service and support

We have had our windows, door, soffits and fascia's and internal windows sills replaced by Kingfisher Windows of Leeds. We are absolutely delighted with the products and the care taken by Andrew and Russ at Kingfisher. The products are of brilliant quality and light years in front of the nearest competition. They are very reasonably priced and the technicians that install the products take time to ensure that everything fits perfectly and that we are fully trained on how to use and care for the products. We are delighted with the company and with the service that we have had from them and wanted to mention Andrew and Russ individually and to thank them for their brilliant customer service.

25 de junio de 2022
Opinión espontánea
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Respuesta de kingfisherwindows.co.uk

Hi Edward,

Thank you for your 5 star review!

I am so glad to hear that you had a great experience with our team and are pleased with your replacement windows, doors, soffits, fascias and window sills.

I hope you will recommend Kingfisher Windows in the future.

Valorada con 5 estrellas sobre 5

Wonderful conservatory roof replacement!

Like so many others we couldn't use our conservatory for several months every year. Looked into having a solid roof put on and realised it was a job for professionals using a system approved by local authority building control. Turned to a couple of firms for quotes one of which was Kingfisher who we'd used about 20 years ago at our previous property. The quotes were very close so we went with kingfisher as we had a good experience previously, albeit a long time ago.

Home visit and quote was quickly organised and order placed. Was initially told to expect a 3 or 4 month wait for work to commence but delighted that everything came together within 6 or 7 weeks. Communication was pretty good including with the subcontractors when they were brought in for specific tasks, eg scaffolding. The two kingfisher installers, Craig and Chris, were excellent, very skilful and considerate and great ambassadors for the company. The plasterer was a craftsman as well as an entertaining character. The sub contractor electricians were excellent and extremely thorough.

The end result is fantastic, given a wonderful fresh look to our conservatory and the effect on temperature and noise is every bit as good as we expected. It's an expensive alteration but has unquestionably enhanced our home and we can highly recommend kingfisher to anyone thinking of going down this road.

30 de mayo de 2022
Opinión espontánea
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Respuesta de kingfisherwindows.co.uk

Hi Paul,

Thank you for this fantastic 5 star review!

We are so pleased to hear that you had a brilliant installation by our team here at Kingfisher Windows. We are also delighted to hear that you are happy with your new conservatory roof.

We hope that you would recommend Kingfisher Windows in the future!

Valorada con 5 estrellas sobre 5

Quality installation

We are absolutely thrilled with our bespoke patio doors that we have just had installed by Kingfisher Windows. Les and Jack were brilliant with the building work and Chris & Craig did their magic with fitting the doors. Top marks to Kingfisher for employing a highly competent team of craftsmen. It makes all the difference.

18 de mayo de 2022
Opinión espontánea
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Respuesta de kingfisherwindows.co.uk

Hi Heidi,

Thank you for your 5 star review! I am delighted to hear that you had a great experience with our team and are pleased with your new bespoke patio doors.

I hope you will recommend Kingfisher Windows in the future.

Valorada con 5 estrellas sobre 5

I have just had an conservatory by…

I have just had an conservatory by Kingfisher. There was extra building work because of the design.
The building work was done by Les and his son Jack.
Their expert knowledge and work manship and eye for detail made the whole project and build first class.
Many thanks for a great conservatory

13 de mayo de 2022
Opinión espontánea
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Respuesta de kingfisherwindows.co.uk

Hi Anthony,

Thank you for your 5 star review! I am so glad to hear that you had a great experience with our installation team and are pleased with your conservatory.

I hope you will recommend Kingfisher Windows in the future.

Valorada con 1 estrellas sobre 5

Absolute Shambles

Absolute Shambles. Windows put in badly so drafts coming in and I can hear everything outside so loudly I keep thinking I've left them open. There's a line on the inside of the glass on my kitchen window and the seal on the bathroom window ripped as soon as I opened it. The worst of all is the back door, there's daylight coming through the bottom between the door and the frame The workmanship it horrendous. I have rung up and complained and was told David would ring me and get in touch to sort these issues out. He didn't ring but I found a note scribbled on a piece of scrap paper pushed through my letter box saying he'd called round but I wasn't in. That was the whole point of him ringing me first. I did try to contact him but his phone was off so I left a text message. Still no reply.

7 de mayo de 2022
Valorada con 5 estrellas sobre 5

We can’t say enough about Danny and…

We can’t say enough about Danny and Chris - hard working , perfectionists in their job and a pleasure to have in our home . They made a fuss of our 3 year old which was lovely and their work was really great .

Will def recommend- thanks for having such fab staff !

21 de abril de 2022
Opinión espontánea
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Respuesta de kingfisherwindows.co.uk

Hi Verity,

Thank you for your 5 star review!

We are so pleased to hear that you had a brilliant experience with our installation team.

We hope that you will recommend Kingfisher Windows in the future.

Valorada con 5 estrellas sobre 5

Conservatory Replacement

Kingfisher windows have recently installed a new patio door to our bedroom along with a new picture window in place of French doors in our hallway and a replacement conservatory which has a solid roof against the old polycarbonate roof. Their installation engineers were Chris and Craig. Our experience is that everything in this project has been professionally executed to the highest standard. The workmanship of the installation team has been of the highest order and keen attention has been paid to the smallest detail. The workers have cleaned up at each day's end and treated our home with great respect. Needless to say we are delighted with the finished product and can readily endorse this service with our highest satisfaction level. Thank you for a great job - well done!

20 de abril de 2022
Opinión espontánea
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Respuesta de kingfisherwindows.co.uk

Hi Howard, thank you for your fantastic review!

We are delighted to hear that you had a brilliant experience with our installation team.

We hope that you will recommend Kingfisher Windows in the future.

Valorada con 5 estrellas sobre 5

Composite door fit

Chris and Craig came this morning, (I thought Phil and Grant from Eastenders came, they looked just like them).

The guys arrived on time, were very polite, friendly and very diligent in their work and cleaned up after they left. You could not ask for a better service.

They were professional throughout and would recommend you ask for these two if fitting anything from Kingfisher windows.

Russ has just been to do remedial work, he was a gentleman and quickly fitted in the peep hole, repaired a couple of chips on the door and then cleaned up thoroughly after himself

So far great impression of all the people that have visited regarding fitting of the door
Thank you

15 de abril de 2022
Opinión espontánea
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Respuesta de kingfisherwindows.co.uk

Thank you for this great review!

We are delighted to hear that you have received brilliant customer service and had a great experience with our installation team.

We hope you will recommend Kingfisher Windows in the near future!

Valorada con 5 estrellas sobre 5

Brilliant company, Fabulous product, Helpful & efficient workforce

Kingfisher have recently installed all windows and a door at our property. We can honestly say that from the salesman to the installation team the whole experience has been absolutely fabulous. The installation team worked cleanly, efficiently and were respectful to our property, possessions & occupants. The quality of the Windows and door is second to non. After being recommended by friends to Kingfisher we can only reiterate their recommendation - you won't be disappointed. Thank you to all the team.

6 de abril de 2022
Opinión espontánea
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Respuesta de kingfisherwindows.co.uk

Hi Elaine, thank you for your great review!

We are very pleased to hear that you have had a brilliant experience with the whole team here at Kingfisher Windows.

We hope that you will continue to recommend us in the future!

Valorada con 4 estrellas sobre 5

Excellent windows

I used Kingfisher about 18 months ago so have some perspective over time. For the most part, I thought they were very good indeed.

The windows are in my view a higher quality than almost all double glazing I have seen. My windows have 1930s stained glass and they did an excellent job in retaining this (there is a name for this process but I can't remember it). Other companies told me at the time that this was very difficult but they did a great job.

The guys who fitted the windows were also excellent. They work quickly and they really know what they are doing. They are courteous - good guys all round.

I would have given it 5 stars but I had a couple of calls with the head office where I thought the service could have been a little better - for instance I had to get them back a couple of times, once when the back door wouldn't lock, and though I wouldn't say they were rude, they weren't exactly polite either and I found myself apologising for getting them back to fix the issue. I would say that they came back the following morning to fix the door that didn't lock.

I think this was just one person though and it wasn't a big issue. I look at my windows now at I think they are the best on the street. They are not cheap but the cost is fair. I have had no problems since they were installed.

12 de febrero de 2022
Opinión espontánea
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Respuesta de kingfisherwindows.co.uk

Thank you for your review!

We are sorry to hear that you felt that one of our team were not polite. However, as you mentioned, our team were quick to resolve the issues regarding your new door the very next day.

We are also very glad to hear that you are happy with your new windows and we agree they certainly outshine the rest of the street!

We hope to work with you again in the future should you need any further home improvements!

Valorada con 5 estrellas sobre 5

Exceeded Our Expectations

We moved into a renovation project house earlier this year and found that the windows were drafty, noisy, half of them didn’t close once opened and the front door was very unsafe. We needed all new windows and doors, new composite front and back door.

Of all of the quotes we received Kingfisher were by far the best value for money. I was really impressed with the 2 installers we had who were fantastic at their job, very lovely and helpful.

Thank you Kingfisher, you have exceeded our expectations 😊

29 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

We had our ground floor windows and a…

We had our ground floor windows and a patio door replaced by Kingfisher Windows of Drighlington and we where so pleased with the standard of work and quality of the windows we felt we wanted to leave a brilliant review for them.

Kingfisher have from the start to the finish been very professional and helpful. The surveyor, Simon was very good and sorted out the quote which we thought was a very good price. Then Peter called soon after for final measurement and once again was very helpful. On the day of fitting Danny and Josh arrived on time and soon began to cover the carpets and prepare to remove and fit the windows and patio door. There was a slight hiccup with the patio but they very quickly sorted it out. The standard of work and helpful attitude of the fitters was extremely good. They soon had them fitted and finished of to a very high standard. Their products are made to a very high standard and offer excellent value for money.
On the strength of there quality of work and product we have placed a further order for all the upstairs windows.
A big thankyou to you all.

12 de enero de 2021
Opinión espontánea
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Respuesta de kingfisherwindows.co.uk

Hi John, thanks for your excellent review! We're pleased our quality products and service has shone through! Thanks once again, the Kingfisher Windows team.

Valorada con 5 estrellas sobre 5

doors…

I wrote a bad review yesterday but after talking to you and working things out I am very pleased to say I am happy with every thing, the workmen that came and fitted our door were fantastic and the workman ship is absolutely first class, I am hard to please but I couldn't find a fault any where so needless to say I will us you again, x

24 de febrero de 2020
Opinión espontánea
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Respuesta de kingfisherwindows.co.uk

Good Afternoon. Whilst we fully appreciate that the roads outside your house may have been clear at the time of posting your review it was certainly not the same in other areas of West Yorkshire. Many roads were grid locked and some of our staff and installers travel quite long distances to get to work, and as a result we could not guarantee them being able to get in at all as many were ringing into their managers to let them know there issues. We believe in those circumstances we should keep customers abreast of any issues in a timely manner even if its bad news, and at the time we thought it unlikely that all our commitments for the day could be fulfilled. However, the Installation Team scheduled for your door did eventually get in and your door will be fitted this afternoon. We trust that will satisfy you of our commitment and perhaps you could reflect on our service and amend your review accordingly.

Valorada con 1 estrellas sobre 5

Too lazy to call back and arrange a quote, poor show Kingfisher.

I phoned to request a quote for an Orangery, that evening I called back as they did not call me, I was informed the sales lady had gone home, and she would definitely ring me to arrange a quote, a week later nothing, good job I did not have to wait in for the someone not to come to my house,second double glazing company to let us down yet more of the usual shabby commercial incompetence. Well, provide the number you ca!led from and I will amend my review and apologise. However, I am delighted that you refuse to provide me with a quote,I am sure that another local company will be happy to take advantage of your mealy mouthed response.
I am not sure who is dealing with this at Kingfisher, please let this go now you starting to look like even more of a shambles with this recent reply.

17 de febrero de 2020
Opinión espontánea
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Respuesta de kingfisherwindows.co.uk

Good Morning .Thank you for your review, but we are a little taken back that you feel that you have had to log this with trust pilot as we have tried to call you on 2 occasions but with no success and we would politely ask that you update your review with the correct facts. We are a professional company and do not like to hound people. Maybe on this occasion we should have taken this approach. We would like to decline in giving you a quote and recommend you use a national company who maybe better suited to your needs.
In response to your request I will not insert your telephone number on a visible area due to data protection. If you would like to email me on sales@kfw.co.uk I will then give you the number we have called.

Valorada con 1 estrellas sobre 5

Long delay and unprofessional

I was informed it would take 4-6 weeks from payment, which was made on 8/11/19. Measurements/pictures were previously provided.
6 weeks from 8/11/19 is 20/12/19 but it wasn’t completed until 14/1/20 which is around 3.5 weeks over. So the total time is 9.5 weeks. This is well over 6 weeks. They had fitted the window on 6/1/20 but hadn’t got the correct outside sealant so this was completed on 14/1/20. I was also informed it would be completed before Christmas and it wasn’t. After speaking to them they even said it’s only 2.5 days over. Clearly it isn’t!!

22 de enero de 2020
Opinión espontánea
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Respuesta de kingfisherwindows.co.uk

Good Afternoon we notice you have still not updated your review after we have responded directly to you. Please can I ask that this be update.

Valorada con 4 estrellas sobre 5

After we had our problem sorted out by…

After we had our problem sorted out by Deborah one of the directors for Kingfisher we had no problems with the delivery and quality of the patio doors. The quality is top class the installation was excellent. WHY O WHY could this not have happened at first kingfisher please learn from this. and you will get 5 star reviews every time

22 de enero de 2020
Opinión espontánea

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