Kingstonmemoryshop Opiniones 18

I unfortunately bought a hard drive from them. Upon the arrival, I found it didn't fit my computer so I asked for a refund straight away but had to do it several times in order to get an answer. Their refund process is very slow, it took more than a month and they only refunded a bit more than half the price. Wish I had the reviews here before as they seem tk delete the non good reviews on their website.

Ordered a 32GB Micro SD Memory Card for my Garmin Drive 61 Sat Nav. Competitively priced and prompt delivery. Accepted by Sat Nav, no formatting required. Will definitely use them again.

Purchased memory from Kingstonmemoryshop who are trading as Sweetcow with an order worth £700+ on the 9th of August, was advised that the order wasn't available, despite there cart allowing me to purchase and pay and emailing me shortly after to say it wasn't available!

They offered an alternative but decided to cancel the order on the 11th of August - so despite not sending out an order I waited 14 days as per the law relating to the UK distance selling act and as that date had surpassed I, contacted them again on the 28th of August, yet still no reply!

It's now the 2nd of September yet no refund and no communication!

Seems like there willing to accept payment and hold on to it without any regard to refunding the payment as per the UK distance selling act!! Now having to file a resolution with PayPal!

Sad thing about this sort of experience is that you burn any future sales and shadow your reputation and abilities to handle future issues such as warranties or faults, on the occasion a buyer cancels, your not just judged on when you fulfil an order but the way you manage and navigate refunds and returns!!

Lesson here is don't expect the return of your money without a fight! Will be reporting my experience to Trading Standards!!!!

Avoid! I would not trust them again. My order never arrived, so I requested a refund. Although they confirmed the refund, I still haven’t received any money back. Thankfully, I paid via PayPal and have opened a case.
Based on other reviews, I expect they’ll respond with the usual excuse about free delivery delays—but in my case, the order hadn’t even been dispatched a week after I placed it. Very disappointing experience.

Ordered 16gb of RAM for my Dell as it only had 8gb and was running at 90%. Ordered the memory from Kingston and it arrived with me within a couple of days. Took less then five minutes to fit and works exactly as it should. Will definately buy from them again if I need more memory.

I bought a micro sd card from them which was accurately describe, and arrived in good time. The product was accurately describe and the website was straightforward to use. I would buy from them again.

This company doesn't seem to respect consumer rights for 14 day returns and even beyond that they don't seem to even follow their own returns policy.
Beyond this the customer service communicates in an argumentative way.

Just stick to more reputable companies eg Scan or Amazon.

This website passes off as being that of Kingston Technologies - it is not, it is a company trading as Sweetcow.
Ordered memory and paid by Paypal, delivery was due yesterday and needed for tomorrow.
Received a message ‘suggesting’ a delay but only noting to expect shipping confirmation; as none was received at the beginning of this week I emailed but got no response.
Using Paypal’s contact number for them to escalate, I get only an automated message that they “cannot take” my call!
AVOID
I’ve requested a refund from Paypal - though even that was something of a painful process as they treat the VAT element as though it is an additional product?!

Smooth transaction. No problems. Fair value.
Purchased 8GB RAM. Did the job - sped up my desktop.

Update:
I had to go through PayPal Claims, to at least get something back from this very disreputable Company, as they had kept my (tracked) returns & money.
PayPal were very good, and I was refunded through my claim.
I am so grateful to have my refund via PayPal Claims, and to be free of this awful Company for life.

I provided KingstonMemoryShop (aka SWEETCOW) with all the information about my Acer Predator PO3-640 PC (including CPU-Z RAM data), before they even dispatched my RAM order to me.

In our email correspondence, I asked them if the product I ordered from them "Kingston KVR32N22S8/16 16GB DDR4 3200MT/s Non ECC Memory RAM DIMM" was right for my PC, and they assured me it was!

None of the four modules I received worked, and they were terribly finished as well!

Whilst my existing genuine Kingston Hyper X RAM, easily went in and out of the DIMM slots on my motherboard.

These new modules from KingstonMemoryShop didn't even seem to seat properly.

I was amazed at how my existing genuine Kingston DDR4 went in and out of the slots, time after time easily with that satisfying click.

Yet these clearly inferior modules from KingstonMemoryShop aligned correctly, were difficult to get in to the slots!

I do believe in trying to get these KingstonMemoryShop modules in, I actually damaged my Motherboard DIMM 3 Slot in doing so, luckily my pre-existing quality RAM works perfectly in the other slots!

They are in my opinion selling cheaply manufactured products.

Also this company insists you pay for returns (which I did tracked), takes the full 14 days to refund you, and then don't actually do it and keep your money!

I tried leaving feedback on eKomi, but the page to enter the company (which it auto pre-filled out), and proof, errors before you even get to review them!

Ordered 8MB of RAM for my Laptop to speed it up then saw poor reviews for the Company everywhere and thought crap.
However the componant arrived in a few days, took literally 5 mins to install in my Lenovo and now works quicker then I can input. So far as Im concerned well done Kingston thank you.

Original Review (5 stars):

I placed an order with this shop early last week, there was a 1–3 days initial period for stock to arrive, then add on Royal Mail strikes and as at today the stock has not even been received by them at the moment.

In the meantime I had some other orders placed, filled and delivered all the way from the Netherlands 🤣

At the moment all is forgiven as the prices are very good and they have managed to beat established players on price for the specific kit I am after; I think this is their main edge. If you can wait, then it is ok to buy from this shop.

Update as at 7 December:

After writing this review with 5 stars, I have been asked by the shop via an automated email to file another review at eKomi, just like this one. In that review, I gave them 3 stars based on the following factors:

1. First order placed 22 November, requested cancellation as erroneous address used and can’t be changed, company advised BACS refund will be used, refund not received until 6 December, via PayPal (original payment method). The company did not mention what happened with the previously arranged refund method.

2. Second order placed 23 November, confirmed shipped on 2 December (there was no interim update regarding availability)

In my new review, I implied:

1. PayPal authorise & capture method not used, funds were captured immediately in one step (this is a comment on the implementation of the checkout flow)

2. Shop didn’t have stock on hand, as stock was ordered from supplier, otherwise they’d have met the 1-3 days dispatch timeline (this was confirmed in the email from the shop owner, who implied that since there were Royal Mail strikes in UK, these extra days added to delivery were outside the shop’s control)

Director [[15 Dec 2022 - REDACTED UPON REQUEST TRUSTPILOT BY SHOP]] of the shop’s controlling entity [[15 Dec 2022 - REDACTED UPON REQUEST THROUGH TRUSTPILOT BY SHOP]], did not take this lightly, and sent me an email stating that they were very disappointed by the review, that I should not have called them a drop-shipper because stock were sent from their warehouse, and that this kind of review was not helpful in difficult trading conditions, which I understood fully.

I have therefore replied to the shop re-stating my view, that as a gesture of goodwill I will request my eKomi review to be taken down, and that this would be my final email regarding the matter.

Despite my request for them to not contact me anymore, I received an email again on the next day, with Mr [[15 Dec 2022 - REDACTED UPON REQUEST TRUSTPILOT BY SHOP]] implying that my review is potentially malicious (in writing). I therefore replied asking if there is something they wanted me to do, and received the following response:

“We don't require you to do anything else. We are entitled to voice our opinion just like you did, although yours is factually incorrect, malicious, and not helpful to anyone. We have nothing further to add.”

In early December the shop disputed this review via Trustpilot and requested the name of the controlling entity and name of the director removed.

As I have on average spent £10k a year on parts (this year to date well over £20k) I have now decided to source my components elsewhere even if it means a slight markup.

Easily identified the correct RAM module for my laptop, ordered it, and it arrived promptly. I have used this company every time I have needed a RAM upgrade, and it has always gone as smooth as clockwork.

Did an e-mail backorder on a memory and received after about a week an notification that the memory was available at their online-store and I ordered it and the memory arrived 2 days later to Sweden to a couriers drop-site (after Jetpack who forwarded the TNT parcel for me tried to do a home delivery, but I was at work at the time). I picked it up later the same day at the drop-site.

Great service and shipping from Kingstonmemoryshop!

I ordered the fabled DDR5 RAM from Kingston Memory Shop. Despite known supply chain issues delaying the order, they kept me informed as much as possible as to what was happening and honoured my pre-order, despite the price of DDR5 increasing hugely elsewhere. They also delivered the RAM (when it did become available) on next day delivery at no additional charge. Recommended.

I used their comparability page to find the right RAM 2x16GB DDR4 DIMMs They were dispatched and delivered quickly. My system would not boot with the RAM installed. I opened a return/query and ran through what I had checked.
Within 1.5 hours received a response from their help. Which was to try a BIOS update, they even provided a link. ( I'm paranoid so found the same page myself). After the BIOS update PC booted, JOB DONE. Unlike Crucial Memory and Amazon :(
I will be using Kingston memory in future!

I ordered the HyperX Impact HX432S20IB2K2/32 32GB (16GB x2) DDR4 3200MHz Non ECC Memory RAM SODIMM. They have already postponed delivery a few times. It kept getting pushed out, each time with a disclaimer that it was not definite. Of course that means you can't hold them to their word. They also kept asking if I wanted to cancel the order! When I mentioned I wanted to let others know in a review on TrustPilot, they cancelled the order and imposed a refund. They either have no control over their supply chain (incompetent) or they knowingly take your money when they cannot keep their commitments (unethical.)

If you know what you're looking for then just search it up, you'll be greeted with that product, a good price and lots of other alternate products.
I must admit to having been suspicious at first, the website didn't seem quite genuine, but it turns out it was fine and my product turned up just as it should've!
The one problem I have is their alleged find the product feature. This doesn't really work unless you have a device that you've bought fully assembled etc., but if you've built your own computer there is no chance that feature will work for you. So I'd just search up DDR4 and then use the search filters to work out what you need.