The mail delivery service was efficient, and I greatly appreciated the excellent protection provided by the packaging. This Leki Traveller FX.one Carbon Nording Walk Poles was a gift for my husband,... Ver más
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Consulta las opiniones de los clientes
Bought the floating glasses retainer to keep my glasses safe when at sea. The retainer is fluorescent so easily visible, fits on the glasses well and as described it floats, comfy to wear too. Easy pa... Ver más
After initial mistake(my fault)quickly rectified and new poles delivered promptly, great service,thanks 👍
Quick to respond to any queries and process orders. Always helpful and a pleasure to do business with.
Información sobre la empresa
Escrito por la empresa
We are an online family business Based in Oldham with a warehouse situated in Wigan in the United Kingdom, we stock some of the best outdoor equipment known, delivering all around the World!
Información de contacto
Kitwizard Ltd, Ryecroft Farm, WN4 0NR, WIGAN, Reino Unido
- +447886774891
- kittwizard@gmail.com
- kitwizard.com
Invita a los clientes a opinar
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Ha contestado el 50% de las opiniones negativas
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easy to order and quick delivery
You responded very well to your mistake
Fast delivery quality product
great service very helpful great…
great service very helpful great product and received my boots within two days A BIG THANKYOU
Great find
Glad to have found Kitwizard. Has a good selection of products for your camping & hiking needs. Easy to order and despatched quickly. Arrived within a few days of ordering.
Ordered online then didn't hear…
Ordered online then didn't hear anything despite emailing them and have now had to get PayPal involved. Still no response. Joke company, avoid.
An efficient company with good products
The product was excellent, it arrived prompt and packaged properly.They have a good selection of equipment for those into enjoying the great outdoors, frankly i wish i had discovered this company a lot sooner.Thanks guys
Order for item (Hat) confirmed on 22…
Order for item (Hat) confirmed on 22 Jan 2023. Paid for shipping DHL Standard was listed on order form. Still have not received the item. Have been tracking on Royal Mail but it is travelling as a snails pace. Hopefully will be able to comment on the Hat when received.
I have since received my Burmah Hat, and I am very happy with it. Great quality as expected from Burmah Hats.
The delay in the arrival was as explained due to delays with postal Royal Mail and An Post, and delay with customs on entry to Ireland. Additional duty having to be paid. However very happy with the customer sevice from Kitwizardm especially Colin.
Great customer service and good prices.
Great customer service and good prices.
Will for sure get back and buy more stuff in the future.
Very quick service and the umbrella is…
Very quick service and the umbrella is excellent quality.
I placed an order on 16 Dec with…
I placed an order on 16 Dec with upgraded next-day-delivery. I was informed on 17 Dec that they made a mistake in the stock position and the item was not available but then replenishment of stock will be available mid-week. They offered delivery of the ordered item upon replenishment and the refund of the £2.5 upgrade cost. I replied immediately accepting the offer. But then no delivery, nor refund of the upgrade cost or response ever received since then.
Very quick delivery and products are…
Very quick delivery and products are excellent. I bought the jungle blanket and snugpak hat very happy
Nice people to do business with
Nice people to do business with. Certainly ecommend Kitwizard.
Ordered on the 5th
Ordered on the 5th, it's now the 14th. No confirmation email of shipping, tracking show order placed only. I still receive parcels from Royal Mail everyday so there's no issue of postal service on my side. Somehow it got few emails, I tried emails and online form every other days, no reply at all. Might contact the bank to get my money back if no reply or parcel in coming days.
Update: I went to eBay to contact them, but don’t recommend doing it cause eBay may ban your account. 2 items I’ve ordered were out of stock, a bit annoying but they were planned as gifts so I took the replacements. Quality of items are good. However, I’ve got two emails telling me to update my reviews which is a bit annoying again. I also own a small business, luckily I never had any losing contacts and orders etc. Hope they can improve in the future cause they should realised they’ve got issues in their system not wait until multiple customers complaining and trying to find out what’s going on for over a week.
If I could give zero I would.
If I could give zero I would.. no sign of my gear, no replies to my emails.. just taken my money and disappeared.. avoid at all cost..
Update...
After contacting the main supplier, they offered to try contacting kitwizard for me, and it worked, had a call from customer service who explained they had a technical issue and lost all messages and info and were unaware of this..(these things can happen).. so after a conversation they sent my order and it arrived next day so can't fault them for that hence a lost star, and they didn't have the colour I wanted in stock which I would have likes but the replacement is just as good. May order from them again in future if I need something else, just to see how they get on, they deserve a second chance..
Good stuff!,if anything maybe tapped…
Good stuff!,if anything maybe tapped more easily to unravel even with (electrical tape) as I had to cautiously hack/tear my way through as they are quite fragile but very pleased with the product KW.😁
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