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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The mail delivery service was efficient, and I greatly appreciated the excellent protection provided by the packaging. This Leki Traveller FX.one Carbon Nording Walk Poles was a gift for my husband,... Ver más

Valorada con 5 estrellas sobre 5

Bought the floating glasses retainer to keep my glasses safe when at sea. The retainer is fluorescent so easily visible, fits on the glasses well and as described it floats, comfy to wear too. Easy pa... Ver más

Valorada con 5 estrellas sobre 5

After initial mistake(my fault)quickly rectified and new poles delivered promptly, great service,thanks 👍

Información sobre la empresa

  1. Tienda de artículos para deportes al aire libre

Escrito por la empresa

We are an online family business Based in Oldham with a warehouse situated in Wigan in the United Kingdom, we stock some of the best outdoor equipment known, delivering all around the World!


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

282 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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4,9

Todas las opiniones

(282)

33 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great find

Glad to have found Kitwizard. Has a good selection of products for your camping & hiking needs. Easy to order and despatched quickly. Arrived within a few days of ordering.

21 de febrero de 2023
Valorada con 5 estrellas sobre 5

Order for item (Hat) confirmed on 22…

Order for item (Hat) confirmed on 22 Jan 2023. Paid for shipping DHL Standard was listed on order form. Still have not received the item. Have been tracking on Royal Mail but it is travelling as a snails pace. Hopefully will be able to comment on the Hat when received.
I have since received my Burmah Hat, and I am very happy with it. Great quality as expected from Burmah Hats.
The delay in the arrival was as explained due to delays with postal Royal Mail and An Post, and delay with customs on entry to Ireland. Additional duty having to be paid. However very happy with the customer sevice from Kitwizardm especially Colin.

27 de enero de 2023
Valorada con 1 estrellas sobre 5

I placed an order on 16 Dec with…

I placed an order on 16 Dec with upgraded next-day-delivery. I was informed on 17 Dec that they made a mistake in the stock position and the item was not available but then replenishment of stock will be available mid-week. They offered delivery of the ordered item upon replenishment and the refund of the £2.5 upgrade cost. I replied immediately accepting the offer. But then no delivery, nor refund of the upgrade cost or response ever received since then.

25 de diciembre de 2022
Valorada con 4 estrellas sobre 5

Ordered on the 5th

Ordered on the 5th, it's now the 14th. No confirmation email of shipping, tracking show order placed only. I still receive parcels from Royal Mail everyday so there's no issue of postal service on my side. Somehow it got few emails, I tried emails and online form every other days, no reply at all. Might contact the bank to get my money back if no reply or parcel in coming days.

Update: I went to eBay to contact them, but don’t recommend doing it cause eBay may ban your account. 2 items I’ve ordered were out of stock, a bit annoying but they were planned as gifts so I took the replacements. Quality of items are good. However, I’ve got two emails telling me to update my reviews which is a bit annoying again. I also own a small business, luckily I never had any losing contacts and orders etc. Hope they can improve in the future cause they should realised they’ve got issues in their system not wait until multiple customers complaining and trying to find out what’s going on for over a week.

5 de noviembre de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

If I could give zero I would.

If I could give zero I would.. no sign of my gear, no replies to my emails.. just taken my money and disappeared.. avoid at all cost..

Update...
After contacting the main supplier, they offered to try contacting kitwizard for me, and it worked, had a call from customer service who explained they had a technical issue and lost all messages and info and were unaware of this..(these things can happen).. so after a conversation they sent my order and it arrived next day so can't fault them for that hence a lost star, and they didn't have the colour I wanted in stock which I would have likes but the replacement is just as good. May order from them again in future if I need something else, just to see how they get on, they deserve a second chance..

3 de noviembre de 2022

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