Kiwiandco Opiniones 

246
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Recently found kiwi and co and it’s become my new obsession. Gorgeous knits. And cute styles. I’ve brought a few different styles and love them all. Also been getting some of their jewellery and it qu... Ver más

Valorada con 5 estrellas sobre 5

Ordered a few bits from Kiwi and Co, and the quality on everything is so amazing and the bits are gorgeous. The t-shirts are honestly the softest material ever! I also love the Darcy skirt, it’s so ve... Ver más

Valorada con 5 estrellas sobre 5

I have a hugs and kisses cardi which is beautiful and get so many compliments whenever I wear it. I also have multiple scarves and earrings from them which are so nice and lovely colours. Often many d... Ver más

Valorada con 2 estrellas sobre 5

Beautiful cardigan the style and colour lovely. However I’ve just started wearing it and the wool pils and fluffs so it looks old and tatty already! There’s a hole under the right arm seam and an unfi... Ver más

Información sobre la empresa

  1. Tienda de ropa
  2. Tienda de ropa para mujeres

Escrito por la empresa

Kiwi & Co is your go‑to destination for feel‑good, on‑repeat style. Born in Scotland and fuelled by a love of chunky knits, our hand‑crafted crochet jumpers, dreamy dresses and playful accessories bring a splash of sunshine to your wardrobe no matter the forecast. We believe fashion should be fun, effortless and made to last, which is why every piece is lovingly designed, ethically produced, and backed by free UK shipping over £65 and easy, no‑hassle returns. Join the Kiwi & Co family and discover why we have tens of thousands of happy customers.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

246 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(246)

81 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

Nice handmade items

Nice quaolity, and good service. had buy several pcs of handmade cardigans from kiwi, sometimes they are out of stock, I think it should be the handmade speed can not catch up the fast selling. However, they are worth the price and time to wait( if need)

12 de septiembre de 2025
Opinión espontánea
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Respuesta de Kiwiandco

Hi Sally,

Thank you so much for your lovely review and for being such a loyal customer! 💛 We’re thrilled you love the quality of your handmade cardigans and that you’ve found our service good too. You’re right, sometimes our pieces do sell out quickly as they’re handmade, but we always think they’re worth the wait too- thanks for being so understanding ✨

We have lots of gorgeous new styles dropping soon and can’t wait to welcome you back again!

Love,
The Kiwi & Co Team 🧣

Valorada con 1 estrellas sobre 5

Absolute nightmare process to return

Absolute nightmare process to return - 5 days later I m still waiting for approval and return info - very time consuming process 😭would put me off ordering again

13 de septiembre de 2025
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Respuesta de Kiwiandco

Hi Emma,

Thanks so much for taking the time to leave your review. We’re a little confused by your experience, as our returns are managed through a self-serve portal which doesn’t require approval from us to generate your return.

If you’re still having trouble, please drop us an email at help@kiwiandco.co.uk
and our team will be more than happy to get this sorted quickly for you.

Best wishes,
The Kiwi & Co Team 🧡

Valorada con 3 estrellas sobre 5

Honest

I will be honest here. I was slightly disappointed of the quality of knit with this chunky knit cardigan. Considering the price it has lots of flaws and big gaps in the knit. It's a lovely cardigan just for the price I'd expect better craftsmanship.

13 de septiembre de 2025
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Respuesta de Kiwiandco

Hi Tash,

Thank you for taking the time to leave your review. We’re sorry to hear you felt a little disappointed, but just to clarify, the style you ordered is a loose gauge chunky knit, exactly as shown in the product pictures. This is part of the design, giving the cardigan its oversized, cosy look.

We’re glad you still find it a lovely piece, and we’ll always take feedback on board as we continue to refine our styles. If you’d like to chat more about your order, please drop us a line at help@kiwiandco.co.uk
and we’ll be happy to help.

Best wishes,
The Kiwi & Co Team 🧣💛

Valorada con 5 estrellas sobre 5

Nice handmade cardigan

Fantastic, it is so good to have a handmade cardigan at a such good price. and it just as what I can see online, fantastic. Love.

16 de septiembre de 2025
Opinión espontánea
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Respuesta de Kiwiandco

Hi Mia,

Thank you so much for your lovely review! We’re thrilled you love your handmade cardigan and that it matched your expectations. It means the world to us to know you’re happy with it 💛

Enjoy staying cosy in it!

Love,
The Kiwi & Co Team 🧣✨

Valorada con 1 estrellas sobre 5

Bombard you with emails all day…

Bombard you with emails all day everyday but fail to answer ur query regarding exchanges won’t allow me to exchange via the process as my item is less then what I wish to exchange it for as I had 10% discount on my order happy to pay the difference but gives me no option to do so and no help from customer suppprt just ignored

11 de septiembre de 2025
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Respuesta de Kiwiandco

Hi Michelle,

Thank you for your feedback. We’re sorry to hear about your frustration. Our customer care team has looked into this and confirmed that there hadn’t been any prior communication from you, but Emily has now personally reached out to help resolve this for you. 💛

We always want to make exchanges as smooth as possible, and if there are any issues with discounts or price differences, we’re happy to work with you to find a solution. Please keep an eye on your inbox as Emily will guide you through the next steps.

Best wishes,
The Kiwi & Co Team 🧣✨

Valorada con 2 estrellas sobre 5

Made in China yet charges £65 for a…

Made in China yet charges £65 for a cardigan made of 100% acrylic, expect u to pay for returns too.

4 de septiembre de 2025
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Respuesta de Kiwiandco

Hi Cherry,

Thanks for sharing your feedback. We just wanted to clarify a couple of points: all of our cardigans are designed in-house by the Kiwi & Co team, and many styles are hand-knitted. Where we do use overseas production, we carefully select trusted partners who meet our quality standards.

We also clearly state the fabric composition on each product page so our customers know exactly what they’re purchasing. While we previously used wool, we moved to acrylic as it’s more durable, easier to care for, and, most importantly wool is a major allergen. We had many customer requests for an alternative, and acrylic allows us to keep our bold colours vibrant while making the cardigans more accessible.

On returns, we provide a self-serve portal that makes the process straightforward, and like most retailers we do operate on a paid returns basis.

We’re proud of the quality and value of our knitwear, and we’re always here if you’d like more information, just reach us at help@kiwiandco.co.uk


Best wishes,
The Kiwi & Co Team 🧡

Valorada con 5 estrellas sobre 5

Really good quality cardigan and jumper…

Really good quality cardigan and jumper i purchased. Had loads of compliments and lovely colours 😊really unique and different and cool 😎 very stylish x

11 de septiembre de 2025
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Respuesta de Kiwiandco

Hi Vicki,

Thank you so much for your gorgeous review! We’re delighted you love your cardigan and jumper, it’s amazing to hear you’ve had lots of compliments- nothing thrills us more than hearing this 💛 We always aim to bring unique, colourful, and stylish pieces, so it means the world to know that’s shining through.

Here's to many more compliments!

The Kiwi & Co Team 🧣✨

Valorada con 2 estrellas sobre 5

Not good quality,they don’t accept returns!!!

Not the product I expected and they didn’t have options for return very bad !!!!

11 de septiembre de 2025
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Respuesta de Kiwiandco

Hi Helen,

Thank you for leaving your feedback, though we’re sorry to hear you feel this way. We just want to clarify that we absolutely do accept returns and provide a self-serve returns portal which doesn’t require approval from us to generate your return.

If you’d like help with the process, please drop us a line at help@kiwiandco.co.uk
and our team will be happy to guide you through it.

Best wishes,
The Kiwi & Co Team 🧡

Valorada con 5 estrellas sobre 5

Lovely clothes!

Lovely! The four pieces I’ve purchased are beautiful and delivery was quick. Thank you!

28 de agosto de 2025
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Respuesta de Kiwiandco

Hi Connie,

Thank you so much for your lovely review! We’re thrilled you’re happy with your four pieces and that they arrived quickly 💛 Your support means the world to us, tag us when you wear them- we can't wait to see how you style.

Love,
The Kiwi & Co Team ✨🧣

Valorada con 5 estrellas sobre 5

Speedy delivery

Speedy delivery

29 de agosto de 2025
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Respuesta de Kiwiandco

Hi Louise,

Thank you for your review. we’re so glad your order arrived quickly! 💛 Hope you love & feel gorgeous wearing it.

Best,
The Kiwi & Co Team ✨

Valorada con 5 estrellas sobre 5

I bought a dress

I bought a dress, for a wedding, the blue one that looks like the sea. Fits lovely, very pretty, skims the chunky bits. As a random idea I bought the mystery box. I am impressed. Inside the mystery box, Another dress (black and white stripe) lovely. A gorgeous pair of daisy earrings, a large white tshirt , a headband and I forget what else. Made my day to receive it. I'm very happy with the contents. I'll probably get another mystery box next time I buy from this site. For fun.

21 de agosto de 2025
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Respuesta de Kiwiandco

Hi Simone,

Thank you so much for such a wonderful review, we’re delighted you love your dress and that the fit feels just right. We’re also thrilled the mystery box made your day, that’s exactly what we hope for when we pack them up! 🌸✨

We can’t wait to surprise you again with your next one.

Love,
The Kiwi & Co Team 💛

Valorada con 5 estrellas sobre 5

very helpful

very helpful

28 de agosto de 2025
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Respuesta de Kiwiandco

Hi Joanna,

Thank you for your kind words, we’re so glad you found our team helpful! 💛 We can’t wait to welcome you back again soon, with lots of gorgeous new styles on the way.

Love,
The Kiwi & Co Team 🧣✨

Valorada con 5 estrellas sobre 5

Very warm and nice staff was…

Very warm and nice staff was communicated with me from Kiwi&Co . Jacket was absolutely beautiful and good quality just didn’t fit for me was too short sleeves. So i maked return, but definitely i will come back for some nice stuff

1 de septiembre de 2025
Opinión espontánea
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Respuesta de Kiwiandco

Hi Kornelija,

Thank you for your lovely review! We’re so glad you found our team warm and helpful, and that you loved the jacket even though the fit wasn’t quite right. 💛 We completely understand and are happy the return was easy for you.

We can’t wait to welcome you back for something that’s a perfect fit next time! ✨

Best wishes,
The Kiwi & Co Team 🧣

Valorada con 5 estrellas sobre 5

Delighted

Delighted with my purchase and their customer service.
Just as described and good quality too.
Would definitely recommend them and buy again.

14 de agosto de 2025
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Respuesta de Kiwiandco

Hi Tracey,

Thank you so much for your kind words! We’re delighted you’re happy with your purchase and our customer service. 💛 It means the world to hear you’d recommend us, we can’t wait to welcome you back again soon.

Love,
The Kiwi & Co Team ✨🧣

Valorada con 5 estrellas sobre 5

Absolutely Stunning!

Absolutely Stunning!
Bought so so many things from these guys and the stuff is absolutely amazing quality, the girls are lovely and I forever get complimented! Definitely worth their weight in gold!

31 de agosto de 2025
Opinión espontánea
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Respuesta de Kiwiandco

Hi Amy,

Wow! Thank you so much for such a gorgeous review! 💛 We’re over the moon to hear you love your pieces, that the quality shines through, and that you’re getting so many compliments (our favourite kind of feedback ✨). The Kiwi girls were thrilled to read this!

We can’t wait to keep bringing you more stunning styles.

Love,
The Kiwi & Co Team 🧣🌸

Valorada con 5 estrellas sobre 5

Honestly the best customer service

Honestly the best customer service. My order came, but there was an item missing so I contacted them and they sorted it out straight away…the missing item was sent for free the next day by DPD…I will 100% be purchasing more from here ❤️

7 de agosto de 2025
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Respuesta de Kiwiandco

Hi Hayley,

Thank you so much for your kind words! We’re so glad we could get your missing item sorted quickly for you 💛 Our team always aims to make things right straight away, and it means the world to know you felt well looked after.

We can’t wait to see you back for your next purchase! ✨

Love,
The Kiwi & Co Team 🧣❤️

Valorada con 5 estrellas sobre 5

Absolutely love !!!!!💗

Absolutely love the two Cardigans I ordered, they are gorgeous and perfect 😍

6 de agosto de 2025
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Respuesta de Kiwiandco

Hi Janine,

Thank you so much for your lovely review! We’re thrilled you absolutely love your two cardigans 😍✨ Wishing you lots of cosy days ahead in them.

Love,
The Kiwi & Co Team 🧣💛

Valorada con 5 estrellas sobre 5

Super service and great quality

Fabulous service and I love the cardigan. Great quality - it’s gorgeous!!

4 de agosto de 2025
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Respuesta de Kiwiandco

Hi Caroline,

Thank you so much for your lovely review! We’re delighted you love your cardigan, it makes us so happy to hear you’re pleased with both the quality and the service. 💛✨ We have lots of gorgeous new styles dropping soon and can’t wait to welcome you back again!

Love,
The Kiwi & Co Team 🧣

Valorada con 5 estrellas sobre 5

Thank you Emily!🤍

I have loved Kiwi and co for a couple of years now, but a recent experience has made me love the company even more.

Slight mishap with the delivery of a product, ( not Kiwi and co’s fault at all ) , however Emily from the customer care team has gone above and beyond to help me with my order!

She has exceeded my expectations by miles and has gone above and beyond to help me replace a damaged item and has been so lovely and understanding and I cannot thank her enough. She is a great asset to the kiwi and co team, so thank you! 🤍

Cannot wait to add more bits to my wardrobe!! 🥝❤️

11 de agosto de 2025
Opinión espontánea
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Respuesta de Kiwiandco

Hi Olivia,

Wow! thank you so much for such a thoughtful review! 💛 We’re over the moon to hear how well Emily looked after you. She truly is a star, and we’ll make sure she sees your lovely words, it will mean the world to her. ✨

We’re so glad everything was sorted and that your experience has made you love Kiwi even more. We can’t wait to see what you add to your wardrobe next!

Love,
The Kiwi & Co Team 🧣🥝❤️

Valorada con 5 estrellas sobre 5

I received the wrong item in my order

I received the wrong item in my order, which i hadn't opened and checked as it was for a birthday and I've never had any issues with orders in the past.
I emailed and sent a picture of the incorrect item late in the evening. I was contacted the following morning by Emily who arranged for the correct item to be mailed to me, and gave instructions on how to return the incorrect one. The next morning , the correct item arrived!
Fabulous service by Emily, no quibble about the fact I was outwith the returns period either. Have bought from the company previously and would not hesitate to do so again based on the excellent service received by Emily

22 de julio de 2025
Opinión espontánea
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Respuesta de Kiwiandco

Hi Pauline,

Thank you so much for taking the time to share your experience! 💛 We’re so glad Emily was able to sort everything so quickly for you and that your correct item arrived without delay. She’ll be over the moon to read your lovely words, she truly is a star on our team. ✨

We’re delighted to hear this has left you feeling confident to shop with us again. We have lots of gorgeous new styles dropping soon and can’t wait to welcome you back!

Love,
The Kiwi & Co Team 🧣

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