Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Ordered online and the parcel arrived quickly. A lovely dress and was a comfortable fit so I was disappointed that I had to return it but it was just far too long for me at 5’1”. Do wish manufacturer... Ver más

Valorada con 5 estrellas sobre 5

So many beautiful dresses to choose from, but I needed one for a specific occasion. Both I chose were fantastic, but one was a little too green for my colouring and the other was perfect, but just to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely love Klass straight leg trousers! Have been buying them for a number of years now. I always have the black and navy as well as I’ve bought the check/plaid ones this season. They fit perfect... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Good company had quite a lot of dresses trousers shirts and tops over last few weeks Disappointed with one top not sewn correctly around top emailed and told them no response this is only item had... Ver más

Información sobre la empresa

  1. Tienda de ropa para mujeres
  2. Tienda de ropa

Sobre Klass

Escrito por la empresa

Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.

We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.

Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .

We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.

Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.

At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.

All our garments are manufactured to the highest standards using specifically sourced quality fabrics.

We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.

Our promise to you

Escrito por la empresa

Our customers are at the heart of everything we do.
Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.

Tracked 48 Hour Delivery

FREE 48 Hour Delivery On Orders Over £30

Get free 48 hour tracked delivery on all orders over £30

Información de contacto

Promotion box for Klass

Get 15% Off Your First Order

Love shopping? Get 15% off your first order when you sign up to email.


4,7

Excelente

TrustScore: 4.5 sobre 5

30 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 82% de las opiniones negativas

Suele responder en menos de 48 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Everything I buy is so comfortable and…

Everything I buy is so comfortable and fits perfectly and I didn’t have to wait for the parcel to come very long

8 de mayo de 2026
Logotipo de Klass

Respuesta de Klass

Good Morning Lesley,

Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.

Valorada con 3 estrellas sobre 5

Beautiful evening dress for cruise formal nights.

The dress is fabulous. Very good quality and a lovely colour. However I paid the full price of £95 for it and when it arrived it had a sale sticker attached showing a reduced price of £75. I am very happy with the dress but feel a bit peeved that it was in the sale yet I was still charged full price. It is for this reason only that I have not given it the full five stars.

8 de mayo de 2026
Logotipo de Klass

Respuesta de Klass

Good Morning Jill,

I am glad that you are pleased with your product. However, I am sorry to hear that the pricing was different.

If you can send a picture of the sale sticker to info@klass.co.uk or you can send it to our social media, include your order number in the message and we can refund you the difference.

Valorada con 1 estrellas sobre 5

I booked a post office collection for …

I booked a post office collection for a return - waited in all day and its still not collected. Contacted Debenhams as requested (as bought through them) and again still no response.

11 de mayo de 2026
Opinión espontánea
Logotipo de Klass

Respuesta de Klass

Good Morning Angelique,

I am sorry to hear that your parcel has been collected. You can arrange another collection date or you can process this online and take it to a post office.

Valorada con 5 estrellas sobre 5

Ordered my dresses

Ordered my dresses, fast delivery. I love them, material is great, and I feel great in them. Thank you

7 de mayo de 2026
Logotipo de Klass

Respuesta de Klass

Good Afternoon Pamela,

Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!

Valorada con 5 estrellas sobre 5

Jumpers

Bought two batwing jumpers. Lovely colours and fit beautifully. I am size 16 so I bought Medium.
Arrived promptly.

7 de mayo de 2026
Logotipo de Klass

Respuesta de Klass

Good Afternoon Cathy,

Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!

Valorada con 5 estrellas sobre 5

Beautiful dress fits perfect and lovely…

Beautiful dress fits perfect and lovely fabric

6 de mayo de 2026
Logotipo de Klass

Respuesta de Klass

Good Afternoon Ruth,

Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.

Valorada con 4 estrellas sobre 5

Lace cardigan

Decent quality lace cardigan and delivery time was satisfactory

5 de mayo de 2026
Logotipo de Klass

Respuesta de Klass

Good Afternoon,

Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!

Valorada con 5 estrellas sobre 5

Lovely dress

Lovely dress - quick delivery ! Looks really pretty / so pleased with my purchase !

6 de mayo de 2026
Logotipo de Klass

Respuesta de Klass

Good Afternoon Elaine,

Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!

Valorada con 5 estrellas sobre 5

Prompt and efficient delivery and…

Prompt and efficient delivery and delighted with product

6 de mayo de 2026
Logotipo de Klass

Respuesta de Klass

Good Afternoon,

Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!

Valorada con 1 estrellas sobre 5

I'm not at all happy.

I'm not at all happy.
When opened the package, the dress inside was soaking wet. t has now dried out, but I'm not sure whether to wear it or not.
The outside of the packet was dry- what's going on?
Please advise

6 de mayo de 2026
Logotipo de Klass

Respuesta de Klass

Good Morning Caroline,

I am sorry to hear that you have received your order in this way. We are currently investigating this.

You can return your dress if you are unhappy to wear it, this can be done online. All our stock is now being checked, if you wanted to reorder the same dress, it won't be faulty.

The alternative option is you can contact our customer services team on 0333 996 0014 and they will be more than happy to help.

Valorada con 5 estrellas sobre 5

fast refund

fast refund - sadly item did not fit and they did not have a larger size available

27 de abril de 2026
Logotipo de Klass

Respuesta de Klass

Good Afternoon Alison,

Thank you for taking the time to leave us a review. I am sorry to hear that your item didn't fit correctly.

I hope we can welcome you back again in the future.

Valorada con 5 estrellas sobre 5

Denim jackets just what I wanted for summer

Denim jackets just what I wanted for summer with dresses. They are lightweight denim and look good on. Delivery was quick and true to size.

5 de mayo de 2026
Logotipo de Klass

Respuesta de Klass

Good Afternoon Patsy,

Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!

Valorada con 1 estrellas sobre 5

Sadly the dress did not live up to the…

Sadly the dress did not live up to the photos. Thin fabric and very creased. The neck line is beautiful however. A better quality fabric would have enhanced the whole dress. Delivery was quick. Now on its way back to you.

6 de mayo de 2026
Logotipo de Klass

Respuesta de Klass

Good Afternoon,

I am sorry to hear that you weren't pleased with your order. I will feed this back to the relevant department.

I hope this hasn't ruined your shopping experience with us too much as customer satisfaction is very important to us. We hope we can welcome you back again soon!

Valorada con 5 estrellas sobre 5

The two garments I ordered were…

The two garments I ordered were everything I expected good quality and class i would recommend Klass very quick delivery has well a lovely pleasant delivery man has well .....

5 de mayo de 2026
Logotipo de Klass

Respuesta de Klass

Good Afternoon,

It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!

Valorada con 5 estrellas sobre 5

great value

Quick service, items exactly as described good quality, great value.

5 de mayo de 2026
Logotipo de Klass

Respuesta de Klass

Good Afternoon Louuise,

Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!

Valorada con 4 estrellas sobre 5

Lovely styles

Lovely styles, good quality. Not a 5 because one item arrived faulty and had to be returned but out of stock when I tried to reorder the same one.

1 de mayo de 2026
Logotipo de Klass

Respuesta de Klass

Good Afternoon Cheryl,

Thank you for taking the time to leave us a review. I am sorry to hear that you received a faulty item. Keep checking our website for availability as our stock changes. An alternative option for you is if you ring our customer services team on 0333 996 0014 and they can look to see if there is any stock in one our stores for you.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más