knowmalaria Opiniones 

52
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Knowmalaria was the site recommended by Sunday Times Travel. Its price was the cheapest. When my tablets hadn't arrived as quickly as expected they kept in touch so I was reassured that they would sor... Ver más

Valorada con 4 estrellas sobre 5

Good service. Only one tiny comment I needed to order tablets for both myself and husband. Could not add his order to mine but had to start all over again. I know that you would have to ask the medic... Ver más

Valorada con 5 estrellas sobre 5

I am usually paranoid about using an internet company for medication. So I did do all the pre-checks with the General Medical Council and everything was fine. But this company go way beyond that (the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We went on line to look for malaria tablets and found Knowmalaria. The questionnaire was concise and simple to complete but still covered everything they needed to know. Their order acknowledgments... Ver más

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4,7

Excelente

TrustScore: 4.5 sobre 5

52 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

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Valorada con 5 estrellas sobre 5

Quick efficient service

Online assessment easy and resulting recommended medications arrived very quickly.
Friendly responsive service that quickly answered emails with clear and helpful information

11 de diciembre de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fast accurate service

Very clear website and simple / friendly interface.
Medical screening seemed to work very well and the delivery of prescription was very fast.
The help facility whereby you can send an email is very good with a fast response

8 de diciembre de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Malaria made easy

I work in travel health and needed a supply of Malarone for an imminent trip. I was directed to KnowMalaria by a friend.
The service was simple, professional and quick with no compromise in education.
I will be recommending the site to my travel patients from now on.

20 de noviembre de 2013
Opinión espontánea
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Respuesta de knowmalaria

Hi Michelle,
Thanks for your lovely review - especially good as you work in this area yourself. We designed the system to be as you describe and it is great to get independent validation that it works like that!

For travel health professionals like yourself, we do have some counter top cards that can be given to travel patients. If you would like to get some for your clinic, please email support@knowmalaria.com and let us know.
Thanks again,
Andrew

Valorada con 5 estrellas sobre 5

Updated review

Updated review 5dec13

KnowMalaria responded to my concerns swiftly and efficiently. They have been brilliant at following up and making sure that all is OK. I'm very impressed - thank you. Julia

November 2013 Review
I'm trying to find out what malaria tablets to give my son when travelling through the far east. I've given outline details of his trip to Know Malaria but have no idea which pills are being recommended for which areas. Also, want to know the pros and cons of the different pills he could take - it only gives the price. Need someone to discuss it with. Still not sure what to do. However, I do like the site - hence giving 3 stars rather than 2. And for my trip to Kenya, when I knew what I was looking for and how long I was going to be there, it was great.

18 de noviembre de 2013
Opinión espontánea
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Respuesta de knowmalaria

Update - 5th December 2013 - Hi Julia, thank you for the updated review. I will pass your comments onto the team - great to know everything got sorted so well.


Hi Julia, and thank you for the valued feedback.

At the page where we recommend your antimalarial options with prices, there are links (in blue) to the patient information leaflet so you can open and read fully about all of your options.

There is also a common side effects table you can click on to give you further information to help decide.

Each recommendation displays the quantity required, your dosage pattern and all-inclusive price with no hidden extras (this includes your private prescription fee, your antimalarials as well as all postage and packaging costs) so we have tried to make your purchase as easy as possible.

If you still feel you need additional advice please email us directly on support@knowmalaria.com and a member of our clinical team can correspond with you directly to answer any queries fully.

Valorada con 3 estrellas sobre 5

Alcohol

Unfortunate that prior to purchasing our selected malaria tablets we were not advised that they were not compatible with alcohol. On the advice slip contained therein it states " NOT TO BE TAKEN WITH ALCOHOL"
Who goes on holiday ( unless you're teetotal and does not drink!!?!!

Not sure now what to do, advice please?

20 de octubre de 2013
Opinión espontánea
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Respuesta de knowmalaria

Dear Pauline.

We do provide the patient information leaflet on the selection page for you to view before you decide on which antimalarial you purchase. We are sorry as it appears you missed this at the time of purchasing. However we are only happy if our customers are 100% satisfied with our service so we would like to offer you a full refund and if there is still time before you travel, recommend you purchase an alternative from us and select the next day delivery option to guarantee they arrive tomorrow morning. Please get in touch with us using support@knowmalaria.com and we will be happy to help.

Valorada con 4 estrellas sobre 5

Good, clear , easy to use website

Easy to use website, just wish you could add a second person without having to set up another account, so delivery is in one parcel.
Good price, presumebly the questions asked allow them to be able to write prescription for you which saves going to the GP.

20 de octubre de 2013
Opinión espontánea
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Respuesta de knowmalaria

Hi Helen,

Thank you for your review and placing your order with us. You are correct that our prescribers issue a prescription to be able to supply you with your antimalarials.This is why we have to ask you to create separate accounts for each traveller so that we can keep a secure record for you as individuals which will be available for you to access on future trips.

Our personal and medical questions make a risk assessment for each person so we can make safe recommendations not just for where you are travelling to but making sure they are suitable for you as an individual.

Effectively this becomes your personal travel health record. Future improvements are in the pipeline to enable you to store all your travel vaccine history and we are working on a "family trip" function also.

For patient confidentiality, all orders are processed, packaged and sent separately even if they are from the same family and address.

We hope this explanation helps. Feel free to contact us on support@knowmalaria.com if you have further questions. We will be happy to help!

Valorada con 5 estrellas sobre 5

What a company

They are great imediate service ,excellent price .True to the word on delivery times and a good follow up. Can only recommend them

19 de octubre de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Knowmalaria.com-BRILLIANT CARING COMPANY

I am usually paranoid about using an internet company for medication. So I did do all the pre-checks with the General Medical Council and everything was fine. But this company go way beyond that (the extra mile). My queries were answered almost immediately, as if the correspondent knew me, with such caring and knowledgeable attitude. I will use this company rather than any of the high street Chemist every time; and greatest of all, there are best on price!

24 de septiembre de 2013
Opinión espontánea
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Respuesta de knowmalaria

Hi Charles,
Thanks for the lovely review. I hope you have a safe and healthy trip.
Regards
Andrew
knowmalaria team

Valorada con 5 estrellas sobre 5

excellent service -thanks

I heard about your service in Wanderlust magazine, and yes its been effecient, professional and above all cheaper than buying over the counter or even other pharmacies on line.
Thanks

14 de septiembre de 2013
Opinión espontánea

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