Bought the item as a Birthday gift. Easy to purchase and have delivered directly to my daughter's friend. Product as described, packed well and received exactly as promised. Also had a lollipop encl... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I ordered an item from this company, at first I was unsure because I'd never heard about them, but I will definitely be recommending and using them again! Order arrived much quicker than expected, wit... Ver más
La empresa ha respondido
Never heard of KOOLAZ before, but definitely do not regret buying from them! Stumbled across them looking for a loungefly bag. Fast delivery, well packed. And free lollipop 😅 No complaints fr... Ver más
La empresa ha respondido
Ordered a rare Neca TMNT Donatello 1/4 scale figure recently. Was a great price, fast delivery and very well packaged in a big strong box with lots of air bubbles. Very happy with the item and se... Ver más
Información sobre la empresa
Escrito por la empresa
Koolaz Ltd carries a massive selection of licensed action figures, toys, collectibles,and more from top companies. Shop with us today!
Información de contacto
Chestnut Close, NG18 4UW, Nottingham, Reino Unido
- Info@koolaz.co.uk
- koolaz.co.uk
4,8
Excelente
219 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Brilliant service
Absolutely amazing service took about 4days to arrive after ordering and cheaper than any other website I looked at. Thank you koolaz!! Ps thank you for the free lollipop too
22 de febrero de 2022
Top quality, fast delivery
Bag was exactly as pictured, top quality fast delivery
9 de febrero de 2022
Items are great highly recommend the…
Items are great highly recommend the company
6 de febrero de 2022
Great shipping time and pops for a…
Great shipping time and pops for a reasonable price
12 de enero de 2022
Respuesta de KOOLAZ
Thank you Niamh for taking the time to give us your feedback & 5 star rating
Junk rat gun came broken
7 de enero de 2022
Respuesta de KOOLAZ
Hello Rachel
We are very sorry to read this and apologies that your item arrived damaged.
We do encourage customers to contact us directly if there are any issues with their orders so we can try to put things right, before negative feedback is left. You can contact us at info@koolaz.co.uk
Kind regards
Koolaz Team
Respuesta de KOOLAZ
Hi Lucy
Many thanks for your great review and 5 stars.
Fast Delivery
Fast Delivery. Even topped it off with a chupa chupa which made my girlfriend happy :)
23 de diciembre de 2021
Respuesta de KOOLAZ
Thank you Connor for your 5 star review, its great to get positive feedback :)
I didn’t get it.
21 de diciembre de 2021
Respuesta de KOOLAZ
Hi Chelsea
We were sorry to read this as we do encourage customers to contact us first if there are any issues with their orders so we can try to put things right, before negative feedback is left.
After investigation it became apparent that Royal Mail returned the parcel to us due to refusal/addressee not known. We have sent you an email regarding this, to resolve the matter.
Kindest regards
Koolaz Team
Respuesta de KOOLAZ
Many Thanks for you your 5 star review
Excellent
Excellent service parcel arrived quickly and was well packed I will order from here again!
4 de diciembre de 2021
Respuesta de KOOLAZ
Hi Karen, Thank you for the great review and 5 stars! your feedback means a lot to us :)
Great product and in great condition
Great product and in great condition! Arrived in good time too
1 de diciembre de 2021
Respuesta de KOOLAZ
Thank you Maddie for taking the time to share you review and giving us 5 stars!
Super quick delivery and a wonderful…
Super quick delivery and a wonderful product.
8 de noviembre de 2021
Respuesta de KOOLAZ
Thanks Theo, your 5 star review means a lot to us here at Koolaz
Lovely
Very good service / delivery and I got a free lollipop which made me happy
18 de octubre de 2021
Fast delivery and very well packed
Fast delivery and very well packed. I will definitely be using Koolaz again
27 de septiembre de 2021
Excellent communication and speedy…
Excellent communication and speedy delivery!!!!
19 de septiembre de 2021
I was charged £3 for 48 hour delivery
I was charged £3 for 48 hour delivery, I had no choice but to take this option and the item took 7 days to get to me. I will not be using this site again
7 de septiembre de 2021
Respuesta de KOOLAZ
Thank you Luke for you feedback. We are sorry to hear that you are dissatisfied and that you will not be visiting Koolaz.co.uk again. Customer satisfaction is our main priority.
All orders placed after 2pm are dispatched the next working day. Your order was placed Wednesday at 10pm and was therefore dispatched Thursday using Royal Mail 48 hour service. Royal Mail are currently experiencing delays and unfortunately the bank holiday will have caused further delays.
We apologies that your order was delayed.
We take on board all customer feedback to makes improvements where possible.
Kindest regards
Koolaz Team
Easy and fast service
Easy and fast service, the product came in great condition and very well protected. Highly recommend.
27 de junio de 2021
Great shop
Great shop, with amazing offers.
Unfortunately I had a few problems with the website, but after a couple of messages, I was able to place my order.
They were quick to email me to let me know about the items being out of stock, but gave me a discount code for my next order. Thank you very much.
23 de junio de 2021
Respuesta de KOOLAZ
Hi Kat. Thank you for taking the time to leave us such a lovely review. we really do appreciate the support of our customers. We hope you come back soon 😊
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.