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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I’ve had the most incredible experience as a vendor on Kouwi. The team has been great to work with, very approachable and have a very active engaged audience so it’s been a great marketplace to sell m... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Their return policy is terrible. They offer store credit or exchanges for eligible items. Items not eligible include accessories, apparel, footwear, pyjamas and health & wellness products. So basica... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently discovered Kouwi and couldn’t be more impressed. From the moment I placed my order, everything was seamless—from the intuitive website to the fast, reliable delivery. The products are beaut... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered a women’s shirt. It was exactly as shown on the website and the quality is second to none. Beautifully made and reasonably priced. Honestly, I’ll definitely shop Kouwi.com again. Highly reco... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Mercado online
  2. Tienda de ropa para bebés
  3. Tienda de bolsos
  4. Tienda de decoración e interiorismo
  5. Zapatería
  6. Tienda de audio para el hogar

Escrito por la empresa

Welcome to Kouwi.com – Australia’s go-to online shopping playground! We bring you the hottest brands, trendiest finds, and must-have essentials across fashion, wellness, home decor, home audio, and more – all in one convenient place. Whether you’re searching for the perfect gift, refreshing your wardrobe, or upgrading your home, we've got you covered. Shop top brands like: HOBIBEAR – Stylish wide-toe shoes for men & kids FitVille – Next-level comfort & support for your feet Milleni Bags & Hoopla Handbags – Chic, functional, and ready for any occasion High Tees Australia, Korganika, The Essentials Lab, Teelixir – Your wellness and lifestyle favorites Looking for the latest tech? Grab a Crosley Voyager Bluetooth Portable Turntable or shop vinyl record players online and bring your music to life. Gift shopping made easy! Find the perfect gift cards for men and women or purchase gift cards online in Australia for a quick and thoughtful present. For pet lovers? Explore a range of pet accessories available to shop online. Fashion enthusiasts? Browse women’s fashion clothing in Australia, luxurious feather pajama sets, and must-have accessories—all in one place. Tech & accessories? Shop Apple Watch straps and more with just a few clicks. Your ultimate online marketplace in Australia is here. Get ready to shop, save, and discover your new favourites at Kouwi.com!


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

33 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I’ve had the most incredible experience…

I’ve had the most incredible experience as a vendor on Kouwi. The team has been great to work with, very approachable and have a very active engaged audience so it’s been a great marketplace to sell my products. Can’t recommend Kouwi enough!

19 de marzo de 2026
Opinión espontánea
Logotipo de Kouwi.com

Respuesta de Kouwi.com

thanks for the 5 Stars - pleasure working with you

Valorada con 1 estrellas sobre 5

AliExpress reshipper

Kouwi is simply a re-shipper of AliExpress goods. Not even any rebranding or packaging in between.

I bought kids shoes for $53. They arrived posted in a plastic bag. I then found the same shoes available from AliExpress for $18.

Just buy direct from Ali and save yourself the massive margin.

28 de enero de 2026
Opinión espontánea
Logotipo de Kouwi.com

Respuesta de Kouwi.com

Thanks for your review! As a marketplace with over 47,000 items from a mix of local and international brands and sellers, packaging and presentation can vary depending on the seller, supplier and small business you’re purchasing from.

It’s also worth noting that pricing naturally varies across online marketplaces. If you find a better deal elsewhere, we completely understand shoppers should always choose what works best for them.

Have a lovely day

Valorada con 5 estrellas sobre 5

Outstanding!

I recently discovered Kouwi and couldn’t be more impressed. From the moment I placed my order, everything was seamless—from the intuitive website to the fast, reliable delivery. The products are beautifully crafted, high quality, and clearly made with care and attention to detail. Customer service was prompt, professional, and genuinely helpful, which made the whole experience even better. I’ve already recommended Kouwi to friends and family, and I’ll definitely be a returning customer. Keep up the amazing work!

9 de abril de 2025
Opinión espontánea
Logotipo de Kouwi.com

Respuesta de Kouwi.com

Thank you for the 5 Star review!!! we hope you love your purchase as much as we love serving you.

Valorada con 5 estrellas sobre 5

My experience with Kouwi has always…

My experience with Kouwi has always been 10/10. Their customer service team are always so helpful and everything I have purchased is great. Highly recommend!

12 de diciembre de 2024
Opinión espontánea
Logotipo de Kouwi.com

Respuesta de Kouwi.com

Thanks for the 5 stars, We hope you love your Newgate Clock as much as we do :)

Valorada con 1 estrellas sobre 5

Absolutely appalling experience

Absolutely appalling experience with both Baccarats and Kouwi.
I ordered two fragrances from Baccarats (promoted through Kouwi), and what I received were clearly counterfeit products. No response from Baccarats whatsoever—just complete radio silence after they took my money.

What’s worse is Kouwi’s role in all this. They featured and endorsed Baccarats on their site, giving them credibility. But once things went south, they washed their hands of all responsibility, claiming they weren’t involved—even though they willingly promoted the scam. They could’ve stepped in, issued a refund, and dealt with Baccarats directly, but instead chose to do nothing meaningful to help a paying customer.

Both companies have shown zero accountability. I’ve kept the products sealed, asked politely for a resolution, and still been treated with indifference. I’ll never shop through either platform again and will be warning others to avoid them at all costs. You’re better off throwing your money out the window.

11 de abril de 2025
Opinión espontánea
Logotipo de Kouwi.com

Respuesta de Kouwi.com

Hi Michael,

We’re sorry to hear you're still feeling disappointed, and we genuinely appreciate you taking the time to share your feedback.

As you know, your purchase was made directly through baccarats.com.au. The item was not purchased from Kouwi we did not receive any payment, nor were we involved in the shipping or handling of your order.

That said, we believe we did our best to support you. We stayed in contact, provided guidance on how to follow up with baccarats.com.au, and advised on how to initiate a chargeback through your bank. We also made multiple attempts to contact Baccarats on your behalf with no such luck.

While we absolutely understand your frustration, we are not able to issue a refund or process a return for an order placed with a separate business that we do not own, operate, or have access to.

We truly value the trust our customers place in us and are proud of the service we provide, as reflected in the positive reviews from those who shop directly with us.

It's a shame that you think it's acceptable to leave a bad review for a small business that you did not purchase from, instead of the actual business you did order from.

We’re sorry this situation has caused such a negative experience, and we thank you again for raising it. We sincerely hope baccarats.com.au takes responsibility and recognises the importance of putting their customers first and getting back to you as soon as possible.

Team Kouwi

Valorada con 5 estrellas sobre 5

Kouwi has to be the best site online…

Kouwi has to be the best site online ,not only do they have amazing products there prices are also .They have a range off so many different products.
The staff are exceptional also ready to jump in if any problems arise or to simply to help.
I can't speak highly enough off Kouwi and the staff .You must have a look if u haven't already done so ,U will become addicted like me

27 de febrero de 2025
Logotipo de Kouwi.com

Respuesta de Kouwi.com

Thank you for the lovely review, Beverly - it's our pleasure serving our customers :)

Valorada con 5 estrellas sobre 5

Great support

Support helped me to correct my order (i specified wrong shoe size), before send in it to me.

19 de febrero de 2025
Logotipo de Kouwi.com

Respuesta de Kouwi.com

Thanks for the 5 Star review :) it Was a pleasure Helping you

Valorada con 2 estrellas sobre 5

Their return policy is terrible

Their return policy is terrible. They offer store credit or exchanges for eligible items. Items not eligible include accessories, apparel, footwear, pyjamas and health & wellness products. So basically everything. For eligible items you need to pay to return it.

Edited : 20/09/2025, I ordered sneakers. I still have them, they're in my closet gathering dust. I've never worn them as they don't fit

26 de marzo de 2025
Opinión espontánea
Logotipo de Kouwi.com

Respuesta de Kouwi.com

We understand that return policies can be a deciding factor when shopping. As a small, independent marketplace with over 30,000 items (and growing), we do our best to keep our policy fair for everyone. While it may not suit everyone, we review each case individually.

Since your review doesn’t mention a specific product or service, we’re unsure if you've made a purchase through our platform. If you have any concerns or questions, please don’t hesitate to reach out to our team we're always happy to help.

Valorada con 5 estrellas sobre 5

Awesome School Shoes

Bought these shoes for my daughter for school and they are excellent. She thinks they are so comfy and she wants to wear them all the time. Had a minor issue when ordering but was resolved so quickly by the team and did not delay our order at all. Really impressed.

4 de diciembre de 2024
Logotipo de Kouwi.com

Respuesta de Kouwi.com

Thank You for the 5 Stars Vic :)

Valorada con 5 estrellas sobre 5

Excellent quality product and customer service

The shoes are of excellent quality and reasonably priced. The Kouwi team was also kind and helpful, and the item arrived safely. I’ll be purchasing through Kouwi again!

10 de diciembre de 2024
Logotipo de Kouwi.com

Respuesta de Kouwi.com

Thank you for the 5 Star Review :)

Valorada con 5 estrellas sobre 5

Crocs

Awesome service

9 de diciembre de 2024
Logotipo de Kouwi.com

Respuesta de Kouwi.com

Thanks for the 5 Stars Johnny and for supporting our growing Australian Independent marketplace :)

Valorada con 5 estrellas sobre 5

I ordered a women’s shirt….

I ordered a women’s shirt. It was exactly as shown on the website and the quality is second to none. Beautifully made and reasonably priced. Honestly, I’ll definitely shop Kouwi.com again. Highly recommend. Speedy service.

2 de agosto de 2024
Logotipo de Kouwi.com

Respuesta de Kouwi.com

Thanks for the 5 Stars Karen :)

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