Kpig Opiniones 

I rented a room in Eden House (89 Church Street) in the summer of 2019.

The equipment is of very poor quality. The bathroom upstairs did not have any warm water: I took cold showers. Then the pressure went down and I couldn't even take showers there, so I switched to the bathtub in the same bathroom. I had to take my showers squatting, as there was no shower curtain. Then the light bulb died. At that point I was taking showers squatting and in the dark. Also, half of the chairs in the kitchen are broken.

The licence agreement is astonishing. In a fixed duration contract where you have no possible way to stay longer than the agreed termination date, they will still charge 500 pounds if you forget to give them a month notice. That's what happened to me, even though they were organizing visits in my room before I left, and I learned that the room was soon occupied again.

They played dead for 3 weeks after I left, despite my emails. They finally replied to my 6th email, saying that:
- they had already responded to me (they had sent me an unrelated email after I left) and spoken to me on the phone (only to say they were very busy and asking me to send an email to explain my situation)
- I had not given a month notice (true)
- I did not return the room in the condition I received it (false)
- I did not return the keys downstairs (false)
- for these reasons, they were not only taking 500 pounds from my deposit, they actually allowed themselves to take all of it.

In a nutshell, an extremely dishonest staff having no problem with stealing 600 pounds from a student.