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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Can not say anything bad about Krcs. They have been more than helpful. Quick delivery and great service. Their prices are more than competitive. Would recommend them to anyone within the health sector... Ver más

Valorada con 5 estrellas sobre 5

i am a blind guy who needed help with some airpod Pro's, i popped in and a guy named Johnny helped me out, he really went above and beyond to help me. i got home and had another issue, went back today... Ver más

Valorada con 5 estrellas sobre 5

I ordered a MacBook Air 13 inch M5 on Sunday via online store. Ordering process was quite simple. I received update about delivery on Monday morning. It was delivered Tuesday morning. It was very well... Ver más

Valorada con 1 estrellas sobre 5

Purchased iPhone over a month ago, since order placed status hasn't changed from "processing at store". Asked them many times about an update, they customer support said yes, sorry we have 4-8 million... Ver más

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Información sobre la empresa

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Información proporcionada por diversas fuentes externas

KRCS is the UK's longest-established Apple Specialist Reseller, supplying computer solutions to business, education and personal users since 1983. Company History KRCS have been committed to providing Apple computer solutions since the days of the Apple II - the first commercially popular microcomputer manufactured by Apple Computer. The company opened the UK's first dedicated AppleCentre in Nottingham in 1984, coinciding with the launch of the ground-breaking Apple Macintosh Personal Computer. KRCS - the UK's most successful Apple Specialist Reseller From the early desktop publishing tools of the 1980s to the powerful intel-based Mac Pro workstations of today, KRCS have gone from strength to strength and is arguably the largest and most successful Apple specialist in the UK. The company boasts eight Apple Premium Reseller computer stores; in Doncaster, Merry Hill (nr Dudley), Coventry, Derby, Hull, Leeds, Nottingham and Peterborough. Apple Premium Resellers are hand-picked by Apple Computer for proven expertise in systems knowledge and integration. KRCS is accredited to deliver a whole range of after-sales services including; system integration, installations, upgrades, troubleshooting, and diagnostics. KRCS have dedicated professional, education and customer service teams to effectively service specialist markets and all our staff have undergone rigorous training to provide support for Apple hardware, software and peripheral devices. Design professionals and networking applications KRCS also has complimentary vendor accreditations in professional publishing and design applications that integrate well with Apple hardware and software. The head office in Nottingham offers demonstration facilities for high-end Xerox pre-press and professional networking applications. Try before you buy KRCS Apple Premium Reseller computer stores are located in convenient city-centre sites and offer a relaxed environment, where expert and novice users alike can try-out the very latest Apple hardware - from iMacs to iPods! At every KRCS computer store, customers can discuss their needs with friendly, knowledgeable staff. KRCS online store Customers who choose to shop from home via our secure website can now enjoy the convenience of online shopping, plus the same level of after-sales service that is available at our other KRCS outlets. If you are new to Apple Macs and iPods or maybe an experienced Apple Macintosh user, we trust that you will enjoy our integrated approach to computer shopping and after-sales service.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

569 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 18% de las opiniones negativas

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4,0

Todas las opiniones

(569)

53 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Excellent price and good service…

Excellent price and good service generally, however it would be nice to have a bit more advance warning of a shipment date. Getting an email on the date of delivery could be inconvenient for a lot of people.

20 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Make sure you are in

The ordering process was fine. But they must pay for the cheapest delivery service which means you can not change a date or anything else.

As the delivery was marked for signed for, I thought fine they would not be able to leave. But it was later I received a update with photo saying it was delivered. Which was a problem as it was not my cupboard.

So I contacted krcs and the response was as it had been delivered. It was not their fault and I would have to chase the DHL. I asked what I would have to do if I could not find the item. Again the response was it was DHL problem.

So I will not be using the company again

18 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered a Mac Mini M4

I ordered a Mac Mini M4, keyboard and mouse from the KRCS team on 17 December 2024 and they arrived the next day.
I was very pleased with the support from the KRCS team, professional advice and good quick response to my questions.
The Mac and accessories all work great and the KRCS team sent me a really good summary of how I can set up my new Mac.
Thank you all at KRCS team for your excellent, courteous, professional support!

18 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely the worst to contact when…

Clicked in the tracking link and gave me an option to change the delivery address as I won't be in to sign for it. It did not allow to do this, so why give it as an option??
Didn't even let me change the delivery date either. So frustrating!

17 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent!

Excellent!

Superb communication, great price on Apple products, and easy to buy. Thoroughly recommend!

2 de diciembre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Good discount just a shame about the wait...

Bought a custom iMac through KRCS for the education discount. It was a rather fraught process and took over a month for me to receive my computer. The online portal doesn't really update the order progress and I had to call the customer service line to get updates on my order where the delivery date was repeatedly pushed back. That being said, the people I was in contact with were helpful and I only once had a brief wait before I was answered on the phone. All being said, waiting an extra month for my computer for a nearly £200 discount was definitely worth it, but if you don't have access to the discount, its probably best to buy through apple

7 de diciembre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Happy with my purchase

If it hadn't been for the customer service I would have cancelled the whole order, Daniel the customer service representative solved the problem much earlier than expected.
UPS the delivery agency caused the delivery to be delayed by not checking emails.
Very grateful for the customer service my Mac mini m4 arrived ahead of schedule and works great.
4 stars just for UPS delivery company.
Thank you very much Daniel.

11 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Items not received

Ordered 2 apple watches as gifts 07/11/24. The order is yet to be delivered as the company has no stock. If there is no stock the order should not go through, if I knew I would have to wait over 4 weeks I would have ordered elsewhere.

Still nothing 23/12/24.

11 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I bought a MacBook Mini during Black…

I bought a MacBook Mini during Black Friday. Two weeks later, the website said they had no stock, so my order was just on hold. The small amount I saved by buying from them and not Apple is not worth this runaround. This is false advertising; beware of their practices. No communication received from the company about this situation.

They take your money immediately and earn a return for up to 4 weeks. That is how I guess they can sell cheaper than Apple. My local Apple store has stock for collection now....there is no shortage.

Order cancelled...now I guess I will have to wait days before I'm refunded

10 de diciembre de 2024
Opinión espontánea
Logotipo de KRCS

Respuesta de KRCS

Hello Paul, thank you for your review. I'm sorry the Mac was out of stock when you ordered it from our site. The Mac mini has been extremely popular since launch, and our Black Friday offer was also popular. We are in contact daily with Apple and their UK distribution partners to secure as much stock as we can for our customers, but as I'm sure you are aware, demand is high everywhere, and is being fairly shared amongst all Apple partners such as KRCS. We are confident that all existing backorders will be fulfilled for Mac mini in the next week or so, but we are not in control of stock allocation to the UK. We continue to focus on fulfilling backorders every day. You are free of course to cancel your order if you can obtain stock elsewhere sooner. Please email us on info@krcs.co.uk if you wish to cancel.

Valorada con 4 estrellas sobre 5

Excellent company - recommended

Excellent company recommended for past service and competitive pricing.
Delivery far quicker than expected.
4 stars because courier left the small box containing near on a £1000 worth of specced up Mac mini near our front door whilst we were away.

9 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Initially had a problem with my order…

Initially had a problem with my order waiting over two weeks, this however was nothing to do with KRCS but purely down to UPS losing the parcel which to this date has not been found. A big thanks to Dan, Henry and Harry at KRCS for ultimately resolving the issue by sending a replacement MacBook Air out to me. I apportion no blame on KRCS as this issue was purley down to UPS who failed to deliver. Great price and friendly helpful staff who ultimately resolved my missing parcel. I've bought before from KRCS and this episode has not put me off from buying again from them.

5 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic Service, Quick Delivery and Great Prices

I have been a longstanding customer of KRCS. I recently purchased a new MacBook during KRCS' Black Friday sale, which I personally think provide the best prices on Apple devices.

I was initially unsure on which item I wished to purchase and had initially made an order, I then requested a cancellation and placed an order for a different device. The whole process was very seamless and members of KRCS' client team have always been very helpful - Henry who I communicated with was particularly helpful and communicative.

The item I ordered was a custom order MacBook and the delivery time far exceeded my expectations. Will be buying from here again in the future.

6 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Danish was superb

Danish was superb! He not only has the looks but also the expertise to back it up. Professional, Knowledgeable, he truly excels in every way.

3 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy ordering, great price, fast delivery

Been looking at upgrading my MacBook for sometime.
Opted for a space black M4 pro. KRCS had it in stock and at cheaper than their normally good prices during Black Friday.
And arrived by lunchtime the next day. All charged up and ready to go fantastic.
Will definitely use again and will be recommending to friends and family. 5 stars.

26 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have got a Mac mini today

I have got a Mac mini today, it was a pleasure to talk with Henry, which helped with all my questions, the product arrived early than expected, and the price is unbeatable right now, had a look everywhere before buying it.

Thanks 🙏

2 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Tried to oversell

Wanted to buy an iWatch SE. Told them that I wanted to spend about £200.
After taking me to a screen and explaining the different types of iWatch that I could have. Tried to talk me out of the SE and the watch that he wanted to sell me was over £750.
Far more than I wanted to pay so I went elsewhere and bought an iWatch SE.
Was going to but another watch for my wife as well so they lost sales of two watches.
As previous reviewer have stated the Apple Shops are far better.

29 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered a Macbook Air M3 from here…

I ordered a Macbook Air M3 from here and was very pleased. I ordered it on Wednesday before 3pm and then it came the next day. The website was informative and very easy to use and gave a top price which was better than major sellers for the same brand new product.

29 de noviembre de 2024
Opinión espontánea

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