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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Can not say anything bad about Krcs. They have been more than helpful. Quick delivery and great service. Their prices are more than competitive. Would recommend them to anyone within the health sector... Ver más

Valorada con 5 estrellas sobre 5

i am a blind guy who needed help with some airpod Pro's, i popped in and a guy named Johnny helped me out, he really went above and beyond to help me. i got home and had another issue, went back today... Ver más

Valorada con 5 estrellas sobre 5

I ordered a MacBook Air 13 inch M5 on Sunday via online store. Ordering process was quite simple. I received update about delivery on Monday morning. It was delivered Tuesday morning. It was very well... Ver más

Valorada con 1 estrellas sobre 5

Purchased iPhone over a month ago, since order placed status hasn't changed from "processing at store". Asked them many times about an update, they customer support said yes, sorry we have 4-8 million... Ver más

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Información sobre la empresa

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Información proporcionada por diversas fuentes externas

KRCS is the UK's longest-established Apple Specialist Reseller, supplying computer solutions to business, education and personal users since 1983. Company History KRCS have been committed to providing Apple computer solutions since the days of the Apple II - the first commercially popular microcomputer manufactured by Apple Computer. The company opened the UK's first dedicated AppleCentre in Nottingham in 1984, coinciding with the launch of the ground-breaking Apple Macintosh Personal Computer. KRCS - the UK's most successful Apple Specialist Reseller From the early desktop publishing tools of the 1980s to the powerful intel-based Mac Pro workstations of today, KRCS have gone from strength to strength and is arguably the largest and most successful Apple specialist in the UK. The company boasts eight Apple Premium Reseller computer stores; in Doncaster, Merry Hill (nr Dudley), Coventry, Derby, Hull, Leeds, Nottingham and Peterborough. Apple Premium Resellers are hand-picked by Apple Computer for proven expertise in systems knowledge and integration. KRCS is accredited to deliver a whole range of after-sales services including; system integration, installations, upgrades, troubleshooting, and diagnostics. KRCS have dedicated professional, education and customer service teams to effectively service specialist markets and all our staff have undergone rigorous training to provide support for Apple hardware, software and peripheral devices. Design professionals and networking applications KRCS also has complimentary vendor accreditations in professional publishing and design applications that integrate well with Apple hardware and software. The head office in Nottingham offers demonstration facilities for high-end Xerox pre-press and professional networking applications. Try before you buy KRCS Apple Premium Reseller computer stores are located in convenient city-centre sites and offer a relaxed environment, where expert and novice users alike can try-out the very latest Apple hardware - from iMacs to iPods! At every KRCS computer store, customers can discuss their needs with friendly, knowledgeable staff. KRCS online store Customers who choose to shop from home via our secure website can now enjoy the convenience of online shopping, plus the same level of after-sales service that is available at our other KRCS outlets. If you are new to Apple Macs and iPods or maybe an experienced Apple Macintosh user, we trust that you will enjoy our integrated approach to computer shopping and after-sales service.


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4,0

Muy bueno

TrustScore: 4 sobre 5

569 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 18% de las opiniones negativas

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4,0

Todas las opiniones

(569)

53 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The only choice for NHS workers

Well, what can I say?
1. 10% discount as an NHS worker
2. 0% financing via Klarna
3. MacBook arrived before the estimated date
4. Spec as ordered

Highly and wholly recommended!

Currently, NHS workers get 0% discount on MacBooks when buying direct from Apple.

22 de agosto de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

KRCS was my preferred Apple reseller

KRCS was my preferred Apple reseller, but I will never buy from them again.

I routinely avoid dealing with DHL’s business customers. However, I forgot to ask KRCS who they use for “Express Delivery” during our call. The worst part is the equipment that’s disappeared into DHL’s black hole can be bought from any number of suppliers. What an idiot!

I know I’m entitled to a refund, but really, why put yourself in that position?

KRCS, you can read my DHL review on Trustpilot, along with everyone else’s. Why use them? It must cost you a fortune. 3-stars reflects your choice of business partner and its impact on the customer experience.

UPDATE 18:00 20-8-24:
DHL tracking info now reads: “Sorry, but we haven’t been able to locate the delivery address from the information provided by the sender.” A rough translation is: Didn’t fancy delivering the parcel, so defaced the address label, returned it to the depot and blamed the customer (KRCS).

20 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best service and Product

Best service: KRCS offers various product options, excellent payment plans which are aligned with all relevant providers and are easy to apply for, literally within minutes. My order was received quickly and I am thrilled with my purchase. Thank you KRCS for being a provider one can count on.

2 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great advice …

Great advice in choosing the correct laptop for my needs. Very knowledgeable and helpful staff. Would not hesitate to recommend.

17 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Phone Battery Issue

Lad called Lewis helped sort my phone's battery out instantly. He was extremely patient and great at what he does. Whole team are a credit.

6 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

First time using KRCS but definitely won't be the last. Great experience, start to finish.
Very helpful staff when I called prior to placing my order. Process was all very quick and efficient.
Highly recommend.

1 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

All round fantastic experience

Went into the Hull Princes Quay store and was taken through my options by a very helpful and patient gentleman called Tyrese.
The ordering system and delivery was flawless even when I contacted to make a last minute change.
Henry Woodcock in customer care helped with the changes and kept me updated through the day.
Would definitely be returning to KRCS for any other apple purchases. And I mustn't forget to mention the 5% discount on Ipad Air (10% discount for macbookpro) and a second year of Apple Warranty.

20 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Mac Book Great Experience

My first exprience with Krcs I ordered Mac book M2, Team giving response on time via mail any question you may ask them regarding your product and great services,very next day delivery on time you can locate your product via link and my MaC book is beautiful and perfect I really like it
Brilliant service must shop it due to excellent services

18 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Online ordet

I placed my order over bank holiday weekend. I was kept updated about the progress. The device was delivered 2 working days after the bank holiday finished. The price was reasonable. My questions were answered in a timely manner. I can't fault my experience with KRCS.

29 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly Recommend, good price and student deals

I've purchase highly specced MacBook M3 Pro 14" with high specification for my work/studies. I am a university student and their discount was really significant, couple hundreds pounds saved. The shipping was really prompt and they're also giving an extended 2nd warranty (1st year by Apple, 2nd by KRCS) on all purchases which is amazing.

I would highly recommend, especially when you're a student and can get hold of the amazing discount.

27 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Pleasantly delighted

I was recommended to KRCS by a local business and also a friend. I had never considered using them before and I was delighted. Brilliant service and reasonable price. I will always use them and recommend them from now on

28 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful service

My first time with Krcs
Did not need to worry service was just great very fast next day delivery and products arrived perfectly fine
Brilliant service

29 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Iphone 15 promax

Order was swift, staff communicate politely and are very helpful..received my phone in good condition with nice packaging.

1 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

KRCS gargage customer service

I attended their Nottingham Queens Drive premises for a phone repair through my Nat West Platinum Bank package. I was advised the phone could not be repaired and that they would order a replacement from Apple which would arrive in 2/3 days. It is now eight days on and they have not supplied a phone. They have never attempted to contact me to provide an update. I have called on numerous occasions but just been fobbed off with various excuses. Avoid this business if you can as they do not know what good customer service is. I will never use them again and advise everyone I know to avoid at all costs.

3 de mayo de 2024
Opinión espontánea
Logotipo de KRCS

Respuesta de KRCS

Hi Steve. Thanks for your feedback, this does certainly look like a repair that should have been completed by now. Our order was placed with Apple Friday 3rd and expected for delivery Tuesday 7th after the bank holiday. We have tried to call you a couple of times but not been able to reach you. UPS have confirmed that the parcel from Apple has been lost so we are in the process of escalating with Apple to request that they resend the consignment. I'm sorry for the delay, and as soon as we have an update we'll try to contact you again.

Valorada con 1 estrellas sobre 5

Not what you would expect from Apple

Took an iPhone 15 for repair since the software froze and made it unusable. Wanted just shy of £500 as they told me it was water damaged.

Sent off to Apple, fixed and returned with 48 hours.

Lesson learnt

12 de abril de 2024
Opinión espontánea

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