K Stars Opiniones 

365
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Myself and my daughter queued up to go to KStars. The queue was fast moving, and the staff were excellent at keeping everyone updated. Shopping in K Stars was a fantastic experience ( especial... Ver más

Valorada con 5 estrellas sobre 5

I found KSTARS through their social media and decided to give them a go as I’m always buying CDS! They really did not disappoint. Fast delivery, excellent customer service and lovely staff, well packa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

K-stars is my go to kpop shop / shipper in the UK. Their prices are super competitive for the reliability and security they offer. The staff are super nice too - always friendly and super helpful wh... Ver más

Valorada con 5 estrellas sobre 5

I found kstars last year & I think they're one of the best kpop stores around.. I've ordered so many times, they're so kind & if I have any problems with anything they're always so sweet & help as bes... Ver más

Información sobre la empresa

  1. Centro comercial
  2. también en la categoría
  3. Tienda de CD

Escrito por la empresa

We are a leading UK supplier of Kpop albums and merch! Importing Korean and Japanese goods for international fans to purchase


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

365 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(365)

14 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great Customer Service

I ordered 3 albums from KStars as a gift for my daughter. I actually had an issue with the order and the customer service was great. They do request on the delivery box that you video the opening, which I had done (I would say this is essential). They replaced the order with the correct albums within a couple of days and sent my daughter a little extra pressent to say sorry. Would definitely use them again, but would stress the need to video the opening in case there is an issue.

1 de octubre de 2024
Opinión espontánea
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Respuesta de K Stars

Thank you so much for sharing your experience! We're so glad to hear that our customer service team was able to quickly resolve the issue with your order. We look forward to serving you in the future :)

Valorada con 5 estrellas sobre 5

Very well packaged

Very well packaged, came on time. I would recommend!!🤍

24 de septiembre de 2024
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Respuesta de K Stars

Thank you for your review :) We hope you enjoy your items and look forward to serving you again in the future!

Valorada con 3 estrellas sobre 5

Pre-orders are always delayed by weeks….

They have a great selection of kpop albums and merch however my main issue with them is that whenever you pre-order something and there is an expected ship out date on the description of the item it’s never correct. I have ordered many times now and I waited almost 3 weeks AFTER the expected ship out date for pre-order items and you never get an email or an announcement to update you that there is a potential delay so you just sit waiting for your order to ship, this really needs to change because if you put a date on an item, even if it’s just an estimate you could at least update your customers and tell them there is a delay…. Instead of keeping them sitting, waiting in limbo, it’s extremely frustrating.

30 de septiembre de 2024
Opinión espontánea
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Respuesta de K Stars

Thank you for your review! We apologise for disappointment with your pre-orders. While we are always doing out best to deliver all pre-order on time, there are occasions when delays occur due to suppliers' setbacks, which unfortunately impacts our shipping schedule.

Your comments are incredibly valuable, and we're working hard to improve our communication around pre-orders. Once again, we sincerely apologise and thank you for your continued support and for bringing this to our attention. We hope we can see you again soon for a better experience! :)

Valorada con 5 estrellas sobre 5

Great online shopping experience

I ordered from K Stars online and I’m really happy as my order arrived on time and in perfect condition. Highly recommend to any UK-based kpop fan! 🩷

11 de septiembre de 2024
Opinión espontánea
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Respuesta de K Stars

Really appreciate your positive feedback :) We look forward to your next order!

Valorada con 5 estrellas sobre 5

Could not be a better shopping…

Could not be a better shopping experience. The staff are so lovely when shopping in store and everything on the website is clearly marked and the search is so easy to use. The little messages the staff write on envelopes for photocards for example really make the whole thing more wholesome.

25 de julio de 2024
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Respuesta de K Stars

Thank you for your positive review :) We look forward to see you again in our shop!

Valorada con 5 estrellas sobre 5

Amazing!!

Every time I order from Kstars my stuff always comes in amazing condition, packed amazingly to insure no damage is done and prices are really good, I would always recommend Kstars to anyone wanting to buy kpop merch!!

25 de julio de 2024
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Respuesta de K Stars

Thank you for your kind review! We are glad you are happy with your orders, and hope we continue to provide you with good service into the future! :)

Valorada con 1 estrellas sobre 5

Same groups being celebrated…. Yawn

Another Stray Kids event…… it’s so boring seeing the same group over and over again. I want to see diversity but I constantly feel like you are trying to shove stray kids down my throat, why not have an event to celebrate the people and performances at waterbomb or the winners of music shows this week or even stop with events and just let people shop without having the same groups being a focus, eg DKB are making a comeback, Jimin? Lisa? Kiss of life? G-idle? NCT Wish? Lee Youngji? One pact? Where was the hype? Oh right isn’t any unless it’s a ULT group someone in the store supports…. Everyone albums are cheaper on other websites and with quicker shipping. Don’t waste your money here anymore, unless you are a SKDs fan then go right ahead as this store is personalised for you.

10 de julio de 2024
Opinión espontánea
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Respuesta de K Stars

Thank you for your suggestions for other events! This is our first Stray Kids event since their album was released last year, and they're the most highly requested group for an event, which is why we planned it :)

Our events for the next few weeks include (G)I-DLE, AESPA, ITZY, NCT, KEP1ER, STAYC and many more so hopefully there is a different event more suited towards the groups you like! Events are planned based on demand so please request any groups you want to see so we know what to prepare :)

Valorada con 5 estrellas sobre 5

Secure delivery packaging

All the goods were in there and the delivery packaging was super secure… almost too secure like even I had trouble opening it lmao 😅

23 de junio de 2024
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Respuesta de K Stars

Thank you for your review! We're glad your items arrived securely packaged, though we apologise if opening it was a bit challenging! We appreciate your feedback and hope you enjoy your goods.

Valorada con 5 estrellas sobre 5

Absolutely loved the upgrade!!

Absolutely loved the upgrade!!! The place looks great, the displays are organized, and the upstairs area with the photo zone, chairs and tables, life four cuts, and games is really amazing!

14 de junio de 2024
Opinión espontánea
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Respuesta de K Stars

Thank you so much for your feedback! We look forward to welcoming you back again soon :)

Valorada con 5 estrellas sobre 5

Brilliant

Everything was packaged so safely and arrived much quicker than expected - one of the only uk-based stores to sell Vanner merch, so I'd really recommend!!!!

24 de abril de 2024
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Respuesta de K Stars

Thank you for your glowing review! We hope to see you again soon!

Valorada con 5 estrellas sobre 5

Amazing

Quick delivery. Good communication. Overall 10/10

26 de marzo de 2024
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Respuesta de K Stars

Thank you for your positive review! We're glad you enjoyed our service :)

Valorada con 5 estrellas sobre 5

Great experience

Thank you so much! Photocards arrived quickly and in perfect condition

25 de marzo de 2024
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Respuesta de K Stars

Thank you for your lovely review! We're happy to hear your photocards arrived quickly and in perfect condition. We look forward to your next order!

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