Kunda House  Opiniones 

Place is a dive. Came home unwell and the owner dosent care

Communicate with platform( AI robot, nobody calls back, no answer on phone)
No heating in apartament and is December is winter, you have 2 radiator very small, and window are not double glazed!
It was 12 grad with thermometer 🌡️!
Toilet problem with buttons.
No towels!
Money for guarantee is coming to late, but when we pay we must to pay on front.
To much for this apartament to say.
Also spiders on corners.
I had the worst experience in my 30 years old

Terrible maintenance/repairs!!!!!!

I am a current resident, I have been a Kunda House resident since August 2024. If you are thinking about being a Kunda House resident, think again because if something goes wrong in the property no matter how dangerous, Kunda House will not respond/act urgently.

Kunda House are negligent and unresponsive during maintenance issues.

I have had to call FIRE services one day and POLICE on another day because of fault issues in the property, even then Kunda House were unreachable and did not tend to the fault.

If something goes wrong, I have to send them dozens of emails to get just 1 reply. I have lived without hot water for 72hrs and became very unwell with a cold/flu because of this and Kunda just do not respond/address the problem in reasonable time.

I am now living with a FAULTY SMART LOCK that keeps making automated alerts all night long and I cannot sleep. This has been happening for 2+ weeks driving me sleepless and Kunda House have not bothered to fix this, they are ignoring my communication attempts. This smart lock issue is so bad I cannot sleep because of the noise and concern as it sounds like someone is trying to enter my code and come into my flat but Kunda House are do not know how to fix it so they are just ignoring me now.

I had to wait 5months for them to come and fix something as simple as a light!

They have a person whom they refer to as “Maintenance Team” but really it’s 1 man who is UNQUALIFIED, he is not a plumber, not a electrician, not a technician but they send him for every and any repair issues even though he is NOT qualified to deal with such fault issues like electrical faults or smart technology faults. He does not even have any ID to represent Kunda House. The maintenance person takes days/weeks to attend and inspect the fault and he doesn’t even know what he’s doing so when he leaves the problem is still unresolved. The maintenance person comes in his own time, they give a time and he never even turns up!

I am not the only resident who is experiencing these problems, please see attached which is evidence of another resident who’s faced issues during their stay and lack of support with regards to repair matters from Kunda House.

I have plenty of emails as evidence of their lack of Kunda resident support/service regarding repairs/faults.

I do not like to leave negative reviews for anything but Kunda House have pushed me to do so through their incapability of resolving repair/maintenance issues

We walked in to a room with a messy bed, dirty dishes in the sink, the bin hadnt been emptied, half full water bottles left on the counter top and a dirty stained towel left next to the toilet. Messaged my complaints within 10minutes and im still yet to hear from them about it. What a joke. Other than all of that, the room looked and felt spacious and cosy. As well as being really easy to access.

Staff was not very helpful, so they made it way too much of an inconvenience to check in. The bathroom had mould in it, and the toilet when we got there had pee all over it. My room hadn't been hoovered or mopped. There was still food debris on the floor. There was still a coffee cup ring on the side table. My bedding had a hole it it was also turned inside out for some reason and there was crumbs in my bed. All fire alarms have been removed so its not safe they allso lied about when i would get my deposit back. The bed was super uncomfortable. You can hear what ever someone else's is doing the walls are that thin. The room was so cold i had to sleep in clothes till i went and got a heater. There was rubbish left out side someones room for days the place looks like an Ikea showroom in the discount section over all its a rip off and a horrible place to stay

T E R R I B L E
the check-in needs about 30 minutes: you have to pay 150 pounds of deposit (refund after 8 hours from checkout) to get information to enter the house, so, meanwhile, with zero degrees, you just freeze in November out of the house. then, you get information. all is possible only if you have a smartphone with internet and email and online credit card, otherwise, you just can't get inside... so, after freezing, you enter the house, then the apartment and the heating is switched off, so, you have to be practical of heatings because you have to switch it on on your own. then, you need to go to the toilet, since I drove from London to Birmingham, it may be needed... but there is no toilet paper, so, nobody can use the toilet (flush button was even broken....)... then at least, let's have a shower... no chance because there is no towels in the entire apartment.. so, four frozen people in November in Birmingham cannot use toilet and cannot have a shower... asked for help to the support of Kunda House, they say that they contact the owner... nobody can take any operative decision, so, nobody can help us, in a frozen house, in November in Birmingham... morning, 9am, I try to contact them again... same story, we decide to leave, my car is also frozen due to minus 3 degrees... what a TERRIBLE story...........

I did not stay there and I waiting for a full refund before I instruct my bank

I’m still waiting for my £100 deposit back a week after I checked out.
When I asked about getting it back they told me they were waiting on the cleaner confirming there was no damage.
Surely the room is cleaned the same day as checkout so it’s ready for the next booking.
So what is the hold up? I have bills to pay!!!

The worst management I have ever seen, I live in 1266 Kunda house, asked for a heater repair from past 3 months I dont see anyone, their email response rate is amazing other than that there is no one who would come and rectify your problems, Now the Wifi isn’t working and I have been behind them to solve this matter instead they send me the instructions to solve it. The Instructions clearly mention if there is a red light shown in the router an engineer needs to investigate the problem but still their management re-sends me the same instructions saying we asked the provider and they sent us these instructions please follow it and solve. What ki d of management is handling these properties? Is this what you call property management. I have been paying high rent just to stay away from all these issues imagining that the management will take care of all the repairs and needs. This property management is very unprofessional and have no ethics nor no how to manage a property.
I am still not sure if this is UK I’m living in or some slum with such ignorant property managers who only want your rent on yime and have nothing to do with anything else. The next action I might do is complain to Council to take necessary action on the entire property management, their reviews are so low already still have no sense to make things better. What kind of Business are you running?

Near supermarket and bus stop.very good.
Good condition inside.

No respond for problems although only telephonic convesation

The apartment itself was nice for the price.

However it was booked for 6people and only provided bedding, cups or plates for 5 people.

Also no toilet roll and not made aware.

Worst experience ever. Had a nightmare checking. When I booked from booking.com thinking iam confirmed and was getting communications from Kunda house before arrival as well, so I was under the impression all is ok. It's only when I arrived before midnight I realised I dint get a code to enter the property and was stuck out in the rain for 2 hours until someone got back to me saying that I haven't paid. It came as a shock to me as I had booking confirmation in front of me. Apparently they hadn't charged me yet which obviously I wasn't aware and this wasn't communicated to me. So I was stuck with a disabled friend in the rain for 2 hours until someone gave me the code. We were staying in Apartment 3. Once I entered the property after freezing in the rain outside, the heaters were not working and no response from the team that night, so we had to sleep in the freezing cold. And when I went to use the toilet, to my horror there was no knob for the flush. It was a real struggle to flush and still no response from their team with regards to that. The sofas was in a bad state , carpets were dirty. And they wanted a £150 deposit on top of all that, for what? Giving us a broken apartment? Pictures on the website are deseaving. I would definitely never step foot into that place ever again.

Summary of my visit:

- toilet seat flush knob missing
- toilet paper holder hanging loosely
- dirty hair dryer
- very dirty sofa
- no hooks in the shower room (for towels)
- no hooks in the toilet (e.g. for hand towel etc.)
- rubbish bin lid does not stay put properly
- dirty bedlinen
- heating not working properly
- no instruction booklet how to use the facilities etc. heating, hob/oven/microwave and such.
- no towels at all when we arrived - after complaining we were provided with one bath towel and one hand towel only even though it was two persons staying here.

- only one roll of toilet paper that was not even full, was provided. We complained and were promised to be provided more but never got it - we had to buy ourself.

- no wardrobe even it was listed as a facility on your site at booking.com.

- no check in codes provided regardless of a full payment processed by our side already in late July and "booking reservation confirmation" received. We were suddenly asked to pay again because you could not locate the payment/you had not charged the card for some reason, and even we had a written proof you refused us to send the proof to you via email or any other format but you insisted that we had to pay the booking again now.

- security deposit link only provided a few hours before our arrival to Birmingham

- My friend is seriously physically disabled and they left us suffering outside in the cold and torrential rain.

- They did not respond to our calls at all until the booking.com had to interfere - and afterwards they communicated via text messages but only when you felt so.

- they totally ignored our requests irregardless to the heating and compromised the seriously physically disabled person's safety

We stayed in Grange Road,check in was easy,they send us the door code.Our room was nice and clean,their website didn't take the payments so they send us different links for the payments which was a bit pain.Toilets and kitchen was clean but toilet roll run out after few days and nobody bring new toilet rolls.Our stay was good for the price we paid.

Broken toilet
Broken sink
Spider web behind bed
spider over the wall
Dirty bed stores.

There was no water in the apartment could not shower or even flush the loo. I called in the evening after checking in . Nobody seemed bothered at Kunda house, no apology, I asked for a refund, no one replied.

Clean. Had some issues getting in, in the begining, was resolved by customer service. Hand soap ran out, also no mattrass sheet on 1 bed. Except from that no problems and great value

Booked 2 nights... Arrived night 1 around half 10 after a 4 hour journey from up North, and hadn't received the key to enter the property so I called multiple times. No one answered. Then got a call back at midnight saying sorry we don't have the room with 3 beds anymore, it only has 2 beds. That made me vexxed and I flipped, as I had a family of four and needed the 3 beds. After much arguing they sorted us another room with a single bed to accommodate for the missing bed, which wasn't ideal as I we wanted to stay together as a family but I accepted as didnt have much choice. Seems the call centre was in India somewhere.

They stay went okay but had problems again on night 2 as the key wasn't working. Had to call again and get a new key generated. Anyways left the place nice and clean and got on with our lives

However, 1 month down the line I realised I had £150 deposit which was meant to be returned in 7 days, still hasn't come through. Called and they're saying we've processed it, please contact your bank. Now why the F*** should I call my bank when I can see my statement online and clearly no refunds have come through.

Now I am waiting for them to contact their provider to see where the money is and expecting a call back in 24 hours, which may well be another month or until I chase them up myself.

Please pay a bit more but avoid this place at all costs.

Nice for small family.

Nice place, everything's good.