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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I don’t even think they are still trading under this name but just in case they are, then please AVOID…. Ordered and paid in June 2024, never received the goods that cost a lot of money. The irony is... Ver más

Valorada con 1 estrellas sobre 5

I ordered a bespoke trailer cover for an Ifor Williams trailer, order agreed and payment made in September last year. Unfortunately after an initial response email from Dennis I have been unable to ge... Ver más

Valorada con 1 estrellas sobre 5

Placed multiple orders in good faith Nov / Dec, all e mails answered quickly and money taken without hesitation. Now when it comes to updates on orders zero response. Therefore seems to be not legiti... Ver más

Valorada con 4 estrellas sobre 5

Having traded with Kustom Covers for a decade, we understood they were having delivery delays by last contact end of July. Despite all efforts to contact them, we have heard nothing. Resorting to Tru... Ver más

Información sobre la empresa

  1. Fabricante

Escrito por la empresa

Bespoke PVC manufacture for commercial & domestic use. From Boat Covers to Tarpaulins, available to buy online. Get in touch with your measurements for a made-to-measure fit by calling 01388 745223


Información de contacto

2,0

Malo

TrustScore: 2 sobre 5

284 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,0

Todas las opiniones

(284)

4 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Kustom Covers - brilliant product

Rang Kustom covers to order a trailer cover, I needed the cover within 5 days. Not a problem I was told, manufactured and delivered on time. Great fit, easy to use and fit - excellent all round service, product and delivery and definitely value for money.

7 de junio de 2021
Opinión espontánea
Logotipo de Kustom Covers Ltd

Respuesta de Kustom Covers Ltd

Good Afternoon,
Thank you very much for your kind review!
We are happy to help.
Kind Regards
Team Kustom Covers ☺

Valorada con 5 estrellas sobre 5

Great Product, Great Service, Great Company.

Fantastic service from the beginning to the end, communication with Donna and Hayley was excellent. Ordered 4 covers for my BBQ/Outside Kitchen area and they fit perfectly , great quality and the colour match to our overall theme is great. Would highly recommend this company and will definitely use again.

2 de junio de 2021
Opinión espontánea
Logotipo de Kustom Covers Ltd

Respuesta de Kustom Covers Ltd

Good Afternoon,
Thank you very much for your kind review!
We are happy to help.
Kind Regards
Team Kustom Covers ☺

Valorada con 5 estrellas sobre 5

Fantastic service from start to finish

From start to finish this company offered an excellent service. They were quick to quote for a bespoke trailer cover, sent out a sample of the material used and then made and delivered the cover within days. They were also great in responding to all of my queries. I would highly recommend this company for any bespoke cover you need made. I will definitely use them again if the need arises.

27 de mayo de 2021
Opinión espontánea
Logotipo de Kustom Covers Ltd

Respuesta de Kustom Covers Ltd

Good Afternoon,
Thank you very much for your kind review!
We are happy to help.
Kind Regards
Team Kustom Covers ☺

Valorada con 5 estrellas sobre 5

Another Great Experience!

We’ve used this company for a number of years and wouldn’t hesitate to recommend them to others. The product they supply us with is always top quality and the customer service is brilliant. Quick delivery and great value for money. 👍

27 de mayo de 2021
Opinión espontánea
Logotipo de Kustom Covers Ltd

Respuesta de Kustom Covers Ltd

Good Afternoon,
Thank you very much for your kind review!
We are happy to help.
Kind Regards
Team Kustom Covers ☺

Valorada con 1 estrellas sobre 5

Dreadful customer service!

Dreadful customer service!
Considering your only form of ordering is through email you would think the company would be more on the ball with reading their emails rather than only taking the time to reply to trust pilot reviews 6days later because its a negative one👍🏻

20 de mayo de 2021
Opinión espontánea
Logotipo de Kustom Covers Ltd

Respuesta de Kustom Covers Ltd

Good Morning Wesley,

I don't know if you have realised but we are just coming out of a global pandemic. We have been working throughout, managing the best we can with staff isolating, stock shortages, childcare issues due to the schools closing and Covid illnesses. I have found your email from 6 days ago (which you had sent when we were closed on a Friday evening and weren't back in the office until the Monday morning) and I apologise that nobody has gotten back to you yet, however, we are still catching our tails and working through our abundance of emails.
This review is very unfair and only due to your impatience. You have not even had any of our Service so this review is invalid.
Our team work incredibly hard to ensure all our customers get what they need and we our proud of our high standard of Customer Service.
Hope you get sorted.

Kind Regards

Donna Amos
Managing Director

Valorada con 5 estrellas sobre 5

Very high quality and well made…

Very high quality and well made product. Outstanding communication throughout the ordering process. I would not hesitate in using Kustom Covers again.

17 de mayo de 2021
Opinión espontánea
Logotipo de Kustom Covers Ltd

Respuesta de Kustom Covers Ltd

Good Morning Tom,

Thank you very much for your kind review.

Take care

Valorada con 5 estrellas sobre 5

Great service many thanks

Great service, went the extra mile to ensure the trailer cover was made to the correct size( iforewilliam 85 with side) Worth the wait and defo money well spent.
Thanks again

20 de febrero de 2021
Opinión espontánea
Logotipo de Kustom Covers Ltd

Respuesta de Kustom Covers Ltd

Morning Sid,

Thank you very much for your kind review.

Take Care

Valorada con 5 estrellas sobre 5

FANTASTIC GAZEBO SIDES

FANTASTIC GAZEBO SIDES
I can’t fault Kustom covers, Hayley was really helpful giving advice and taking the order, delivery was prompt, and the finished product was fantastic, I wouldn’t hesitate to recommend them

8 de febrero de 2021
Opinión espontánea
Logotipo de Kustom Covers Ltd

Respuesta de Kustom Covers Ltd

Thank you for your kind review ☺

Valorada con 3 estrellas sobre 5

NICE GRAY WATER PROOF COVER

PROS:
-FEELS GOOD QUALITY AND WON'T RIP.
-PLENTY OF EYE HOLES.
-CHEAPER THAN SOME OTHERS.
-QUICK TO GET A QUOTE.

CONS:
-GRAY IS MUCH LIGHTER THAN I EXPECTED - IT'S ALMOST WHITE (IF I HAD KNOWN I WOULD HAVE PICKED BLACK)
-TOOK CONSIDERABLY LONGER THAN QUOTED TO BE DELIVERED.
-DOES NOT COME WITH ROPE.

2 de febrero de 2021
Opinión espontánea
Logotipo de Kustom Covers Ltd

Respuesta de Kustom Covers Ltd

Good Morning, Thank you for your review.

May I ask what it was you ordered from us? Did you order via email or website?
We only supply Bungee Cord with our Trailer Covers but can supply it if needed.
Apologies if it took a little longer to arrive than quoted, however, the pandemic is causing us issues with staff, suppliers and couriers. We are all doing our very best in this difficult time.

Kind Regards,
Kustom Covers

Valorada con 5 estrellas sobre 5

Excellent cover and extremely well…

Excellent cover and extremely well made. There was a slight delay but that was down to Covid so we cant complain. I still received the covers in plenty of time. Would highly recommend using this company. I would like to say a thank you to Megan was was fantastic and asked all the questions I didnt think of.

6 de enero de 2021
Opinión espontánea
Logotipo de Kustom Covers Ltd

Respuesta de Kustom Covers Ltd

Thank you for your kind review ☺

Valorada con 5 estrellas sobre 5

Great Company, great product.

What a delightful company to deal with. Very quick and friendly response to emails and questions and a high quality good looking product.

5 de noviembre de 2020
Opinión espontánea
Logotipo de Kustom Covers Ltd

Respuesta de Kustom Covers Ltd

Hi Malcolm,
Thank you for your kind review!

Valorada con 5 estrellas sobre 5

I cannot in truth deny that I was wrong…

I cannot in truth deny that I was wrong in not reading information about measurements, I went straight to Photo of the trailer product and from there paid for the cover not realising that trailer measurements differ until the cover arrived. Not fitting as it be an under size I made contact with Kustom Covers and thereafter I had top service in replacement and I cannot thank them enough for the service I received and therefore I have no problem in that being recognised - Very professional service and that I cannot fault and I very much appreciated in this being the first time I have used the company - Its British and British made top dog for me - Thank you once again

2 de noviembre de 2020
Opinión espontánea
Logotipo de Kustom Covers Ltd

Respuesta de Kustom Covers Ltd

Hi David,
Thank you for your kind review!

Valorada con 5 estrellas sobre 5

Highly Recommend Kustom Covers

From the initial enquiry through to final order arriving, Kustom Covers were impeccable in relation to customer service. They made suggestions to change my initial design for 2 outdoor furniture covers to having 3 made (at roughly the same price) and I am glad I took their advice. The product is of high quality and I am sure will last for years. My contact, Donna was very polite and made the whole ordering process really easy. Highly Recommended.

26 de octubre de 2020
Opinión espontánea
Logotipo de Kustom Covers Ltd

Respuesta de Kustom Covers Ltd

Hi Peter,
Thank you for your kind review!

Valorada con 5 estrellas sobre 5

A fantastic company with brilliant…

A fantastic company with brilliant people.
I bought two large covers for my patio rattan furniture. They arrived on time with fast delivery.
They fit as I was told they would. A perfect fit with just enough excess in material so it’s easy to fit.
I cannot recommend Kustom Covers Ltd enough. Superb from start to finish.

20 de octubre de 2020
Opinión espontánea
Logotipo de Kustom Covers Ltd

Respuesta de Kustom Covers Ltd

Hi Mark,
Thank you for your kind review!

Valorada con 5 estrellas sobre 5

Great service and communication

Great service and communication, i needed the cover quickly, and both Donna and Megan stepped up, delivered in time to go away with the trailer, the last cover perishing after just 18mths.
Quality looks far better than the old one, the bungy cord is certainly thicker in diameter.
Overall, very impressed.

15 de octubre de 2020
Opinión espontánea
Logotipo de Kustom Covers Ltd

Respuesta de Kustom Covers Ltd

Hi Andrew,
Thank you for your kind review!

Valorada con 1 estrellas sobre 5

DIDNT ARRIVE

We are still waiting for a cover to arrive - 18 months after paying. Now seem impossible to contact.

13 de agosto de 2020
Opinión espontánea

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