Label Newyork Opiniones 

I placed an order for two items for my wife, and unfortunately, neither item arrived as depicted in the product photos. One item was shown with a zippered front and collar, but the item I received had neither. The second item arrived with the colors reversed from what was shown online.

I contacted customer service just two days after receiving the order to request a return and refund. Rather than honoring the return, I was offered only a 25% refund. I am still trying to resolve the issue, but Jennifer in customer support has stopped responding to my emails.

This has been an extremely disappointing experience. I simply want a full refund for items that were not delivered as advertised.

I had the exact same experience as another reviewer. I ordered a dress from this website that, per the photo and the item description, was well-made with good quality materials in a muted plaid flannel. The item I received was a hideous screen-printed neon sack. I immediately emailed for a return authorization, and their response was "to avoid the hassle and cost of an international return" they would offer me a 25% refund or site credit equivalent to my order. This is clearly their business model: they take your money from an order, and offer you a little back when you're inevitably disappointed by the cheap, ugly crap they deliver.

I received a cheap dress that lacks the style and detail shown on the website. In a classic bait and switch, they sent me a dress that is similar to the website description but poorly made and missing the promised embroidered accents.

I ordered a really cute, fitted jacket with a mandarin collar and chest/sleeve embroidery. After waiting four weeks, I received a boxy black velvet jacket with all-over gold lurex embroidery that looked absolutely nothing like the website photo.Per their return policy, I immediately contacted customer service with photo proof. They responded within 24 hours but only offered two options, neither of which was a full refund: Keep the item and take a 25% partial refund (about $19 back on a $69.99 purchase).Keep the item and receive a $76 store discount code to re-order.It seems this company’s policy is designed to force exchanges rather than grant actual refunds when they make a mistake. While their policy states they cover return shipping, they completely bypass this by insisting you keep the incorrect item so "you don't incur shipping costs."I ultimately took the $76 store credit and ordered something else, though I am highly skeptical about whether the next item will actually match the picture. While their catalog looks great, you run a massive risk of not getting what you paid for. I will not be buying from this brand again.