Continue to take yearly delivery subscription even though I have cancelled it. Called last year and customer service said there’s nothing they can do but I had now cancelled the subscription. I have n... Ver más
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Consulta las opiniones de los clientes
Terrible experience, recently bought a bottle of wine, it was an expensive bottle that was available at the moment, received a call to confirm a safe place to place the bottle, and 3 days later receiv... Ver más
La empresa ha respondido
Trudy Prynne is my personal wine advisor and she is expert in what she does. The personal touch is priceless, her humour, modesty and sense of fun combine so well with her knowledge of wine, she opens... Ver más
We have used Laithwaites for quite a few years, but this was the first time that we bought their bin ends wines. It's a real mixed bunch..it included Rex Mundi Shiraz Grenache 2023 which was a 4, but... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Family-owned wine delivery service. Huge range of award-winning, small-batch wines. Personalized cases. 100% money-back guarantee.
Información de contacto
Estados Unidos
- laithwaites.com
2,7
Malo
23 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
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Diane’s Waite It’s quite amazing…
Diane’s Waite It’s quite amazing sometimes I just have to leave a message to tell her what I need and it happens I trust her completely with her choice of wine very experienced and has taught me most of what I know thank you Diane
31 de marzo de 2022
Opinión espontánea
The order was shipped to the wrong…
*Update: the delivery was just dropped back off at my house instead of the intending location, again!
The order was shipped to the wrong address on 12/28/20. It was picked up by FedEx on 01/02/21 for delivery to the correct address. As of 01/19/2021, multiple phone calls and emails, the shipment has not arrived to the correct destination. I have repeatedly asked for a manager but one is ever available. Every time I call, it is "in route" but no one can tell me where. One day it is in Fort Mill, the next day Rock Hill SC, the next day it is in California? I have been extremely patient with long hold times every call. This was a Christmas gift
20 de enero de 2021
Opinión espontánea
If I could give this a zero I would
If I could give this a zero I would. I have been waiting for almost a month for my delivery (2 1/2 weeks past the guaranteed delivery date. I called their customer service to see what was going on with the order and they told me to call the wine cellar, they were the ones holding it up. I called the wine cellar and they haven't even received the order yet! I called Laithwaite's Wine back and they cannot explain to me why the order wasn't processed or never sent to the local wine cellar, they just said "they are busy". I am leaving town for the holidays next week and will not be around to get the delivery so i need it before Sunday. I do not want to cancel because I was counting on the wine (plus I get bonus points with my airline). I will say the CS rep I spoke to was very kind, but she couldn't do anything. I asked to speak to a supervisor but they were "too busy" to speak to me. Beyond frustrated with this company. Beware when you buy.
4 de diciembre de 2019
Opinión espontánea
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