The technician was 5 star. Very quick and efficient and was accurate when predicting arrival time on the day. I can’t give 5 stars as lamona themselves made me jump through many hoops in order t... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Good communication and the part did the job, but very expensive with extortionate delivery/postage costs. Almost £40 for a function selector switch when you can buy the complete oven brand new for ar... Ver más
La empresa ha respondido
Great item, very well packaged, superfast delivery. The only problem was here were no instruction on how to remove the old cover from the draw and install the new one - some videos would be really hel... Ver más
La empresa ha respondido
Ordering was easy and rubber fridge door gasket seal arrived promptly, so no complaints with service. However it didn't solve the problem and my fridge door now not only has no suction but it won't... Ver más
La empresa ha respondido
3,7
Medio
1 mil opiniones
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Missing items from delivery
No customer service number. My full order wasn’t delivered and I have missing items and still I haven’t had a response from Lamona spares despite chasing online and via email.
15 de junio de 2026
Respuesta de Lamonaspares
We appreciate your feedback, Sadia. We value your input and have forwarded your comments to the relevant team for further investigation. Thanks, Todd
Very good service!
Very good service...easy to organise and engineer on time and sent a report promptly. Would definitely use this service again.
8 de junio de 2026
Respuesta de Lamonaspares
Good afternoon Caroline,
We are so pleased to hear you had such a positive experience. Thank you for your wonderful feedback.
Kind Regards
Todd
on calling lamona to engineer coming…
on calling lamona to engineer coming out i was fully informed through out staff where lovely and informative over phone and engineer was very nice and polite
11 de junio de 2026
Respuesta de Lamonaspares
Hi Linda,
We're so happy to hear about your positive experience with our team and the engineer. Thank you for sharing your kind words!
Kind Regards
Todd
Respuesta de Lamonaspares
Hello Andrew,
We are pleased we could resolve the issue.
Kind Regards
Todd
The time to receive the order from the…
The time to receive the order from the original date was excessive
15 de junio de 2026
Respuesta de Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Todd
Terrible product and customer service
Terrible product and customer service
In 12 months I have had 2 freezers which have both broke down on numerous occasions resulting in me loosing a lot of food . The engineers always cancel appointments on the last minute and this is always due to sickness or their van breaking down , I would not recommend this company to anyone
11 de junio de 2026
Respuesta de Lamonaspares
We appreciate your feedback, Amanda. We value your input and have forwarded your comments to the relevant team for further investigation. Thanks, Todd
Respuesta de Lamonaspares
We're glad to hear about your quick appointment and repair. Thank you for your positive feedback.
Todd
Ordered bottom drawer for freezer
Ordered bottom drawer for freezer. Waited 2 weeks without a response. Contacted them and the drawer was delivered a few days later. No front part and no email saying what was happening. Contacted them again and very short response saying in process of being dispatched no date for dispatch and nothing in last 3 days. Very poor customer service
15 de junio de 2026
Respuesta de Lamonaspares
Thank you for bringing this to our attention Patricia. Your feedback has been shared internally with those best placed to review it. Regards, Todd
The shelves for my fridge were exactly…
The shelves for my fridge were exactly the same quality as when the fridge was purchased and my microwave glass plate was perfect
15 de junio de 2026
Respuesta de Lamonaspares
Hello Heather,
We're happy to hear that the shelves and microwave plate met your expectations. Thank you for your positive feedback!
Todd
Respuesta de Lamonaspares
We are delighted to hear about your positive experience. Thank you for sharing your feedback.
Todd
Easily found the correct part online
Easily found the correct part online, ordering was simple & it arrived within the specified time! Great!
12 de junio de 2026
Respuesta de Lamonaspares
We're happy to hear you easily found your part and that ordering and delivery were great! Thank you for your feedback. Todd
Ordered 2 parts
Ordered 2 parts . One turned up after 3 days , then had to chase them up for the other one ! It was nothing to do with being out of stock , just wasn’t packed with the other one . Didn’t even get an apology.
8 de junio de 2026
Respuesta de Lamonaspares
Good morning Colin,
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation.
Kind Regards
Todd
I still haven't received my refund…
I still haven't received my refund after returning my glass oven door.
22 de mayo de 2026
Respuesta de Lamonaspares
Hello Nick,
We're sorry you have been disappointed by your experience. Please be assured we will share your feedback internally.
Thanks
Todd
A shambles
Initially Call centre did not record the actual problem correctly so engineer came 5th June with wrong parts.
Told me it was a 2 man visit as built in appliance.
Next visit was only booked as 1 engineer again who did not turn up and when I called after waiting in all day I was told they were not coming as part broken!
No apology, had to take a days leave for nothing and still have a freezer not working properly.
15 de junio de 2026
Respuesta de Lamonaspares
Thank you for taking the time to share your experience with us. Your comments will be shared to the appropriate team to review. Best wishes, Alexandra
Respuesta de Lamonaspares
Thank you for the positive review Sam. All the best, Alexandra
Met expectations
The part provided (fridge door) met expectations, and arrived quickly. thanks
9 de junio de 2026
Respuesta de Lamonaspares
Thank you for raising this with us. We’ve shared your comments with the relevant people who will investigate further. Sincerely, Alexandra
Don't use this company
Don't use this company, its a scam! Item never received! They don't reply to any emails! Avoid at all costs!!!!
8 de junio de 2026
Respuesta de Lamonaspares
Thank you for bringing this to our attention Carl. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Never got back to me regarding a…
Never got back to me regarding a returns query. Two return queries actually.
4 de junio de 2026
Respuesta de Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Did a good job and efficient
Did a good job and efficient. Good customer interaction with me.
4 de junio de 2026
Respuesta de Lamonaspares
Good morning Mark, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
truly terrible logistics
truly terrible logistics. Ordered a cooker hob dial in FEB 26 and eventually got it in June 26.
didn't think service of a company could ever stoop quite so low.
3 de junio de 2026
Respuesta de Lamonaspares
Thank you for taking the time to leave this review. We're always keen to hear feedback on how we can continue to improve our business and services. Best wishes, Alexandra
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