Lamonaspares Opiniones 

Initially Call centre did not record the actual problem correctly so engineer came 5th June with wrong parts.
Told me it was a 2 man visit as built in appliance.
Next visit was only booked as 1 engineer again who did not turn up and when I called after waiting in all day I was told they were not coming as part broken!
No apology, had to take a days leave for nothing and still have a freezer not working properly.

Great service n communication when rang for assistance

The part provided (fridge door) met expectations, and arrived quickly. thanks

Don't use this company, its a scam! Item never received! They don't reply to any emails! Avoid at all costs!!!!

Never got back to me regarding a returns query. Two return queries actually.

Did a good job and efficient. Good customer interaction with me.

truly terrible logistics. Ordered a cooker hob dial in FEB 26 and eventually got it in June 26.

didn't think service of a company could ever stoop quite so low.

Helpful staff at diss

Very helpful advice on the phone.Part fitted perfectly.

Parts I ordered were showing in stock. Ordered them 10 days later had not received so had to email customer services to see why I had not received. I got a reply saying they had ordered the parts in and would be with me in another 5 days. I then had to chase again to be told they had just been dispatched. It took 3 weeks from date of order to receive for something they were advertising as on stock.

I was advised that this was the part I needed but it was not. I have returned the item and now have to wait for the correct part to come into stock.

Wrong part please send the right one

****Update 22nd June 2026****
It’s now the 22nd June & I still haven’t received the one item I ordered & paid for more than 4 weeks ago. I’ve also e-mailed & have received no response which is totally unacceptable. Can someone please tell me when my item will be delivered, hopefully to the correct address this time?!

I ordered one item, a replacement shelf for my fridge door, on 19th May. It was eventually dispatched on 2nd June after I had to chase for an update.
4th June - package incorrectly delivered to billing address (old address) as opposed to delivery address I had requested. Package was left at front door as no-one there to receive it. Old neighbours didn’t take it in so no idea where it is. Had to contact Lamona Spares to let them know package missing.
9th June - replacement item now being sent to correct delivery address. Hopefully this one arrives.
On a positive note, Customer Services responded very quickly & were really helpful when I contacted them.

All good, perfect service

Spring loaded mechanism designed to be difficult and expensive to replace. 🙃

Great service from the moment I called. Easy to get through, helpful and attentive service on the phone. Very quicl appointment, service engineer was on time, friendly and sorted the problem immediately. Really impressed.

I was pushed from pillar to post and no one knew what was happening. I was supposed to have a replacement dishwasher but apparently no email was received to send it out. Although every time I rung they said they’d sent it.really frustrating.

Read my email

No option for next day delivery. Said 3 to 5 working days. Parts arrived 2 weeks later after multiple messages chasing it up.