I placed an order in March. Then corona struck. Understandable that it would take longer than normal. Received a couple of automated emails to state they were having issues. Again understandable. This... Ver más
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Consulta las opiniones de los clientes
They always try their best to do their best. They offer a product that many dream about and a few attempt DIY projects of. To be able to experience a product like theirs is unprecedented and no ot... Ver más
La empresa ha respondido
Lamplanet has always been cordial, even when I misunderstood deals and such. They were respectful and always responding in a speedy manner. The products Ive recieved over the years, are of high qualit... Ver más
La empresa ha respondido
I bought an Iron man lamp, was not sure what it would be like🤔 it is fantastic set what colour you want, it’s on everyday have had this over two years and still catches people’s eye!
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
We build lamps that don't just fulfil a practical purpose (which they also do). But that's too ordinary. We create lamps that become a piece of who you are because they are made of a passion that truly makes you who you are. Life's too short to be ordinary. Embrace the extraordinary. Let your lamp be from lamplanet.
Información de contacto
Estados Unidos
- support@lamplanet.com
- lamplanet.com
Great service
Great service! Delivery took about three weeks but overall positive experience. One of the lamps was damaged but they replaced it very quickly and didn’t fight me. Definitely would recommend to everyone. Excellent products!!
17 de agosto de 2019
Opinión espontánea
Respuesta de Lamplanet
Glad we were able to be 100% satisfied despite mistreatment of package by the carriers. You're joy and lamp fascination is our happiness.
Delivery was fast and on time
Delivery was fast and on time. Although one piece was broken I got a new piece only a couple of days later. The replies and the service were quick and efficient. Cheers to Lamplanet.
17 de agosto de 2019
Opinión espontánea
Respuesta de Lamplanet
Thanks for the honest review. It fills us with joy to read you got all your issues resolved and are happily glancing at your lamplanet day in and day out xoxo much love to you. Highly appreciate it.
good!
Ships quickly and has great communication (answers any questions or concerns), lovely products available! Would buy from again
17 de agosto de 2019
Opinión espontánea
Respuesta de Lamplanet
Thanks for the wonderful review Gisselle. You're truly an extraordinary just like our lamps :). Let's keep embracing the extraordinary all together xoxo
Quality excellent
I bought an Iron man lamp, was not sure what it would be like🤔 it is fantastic set what colour you want, it’s on everyday have had this over two years and still catches people’s eye!
17 de agosto de 2019
Opinión espontánea
Respuesta de Lamplanet
That's really great to hear. Lamplanets are here to stay and keep lighting up smiles and rooms for years to come. Let's keep leaving everyone who sees them in absolute awe. Thanks for the great review K N
Lamplanet always da best :)
Lamplanet has always been cordial, even when I misunderstood deals and such. They were respectful and always responding in a speedy manner. The products Ive recieved over the years, are of high quality and have always been delivered on time. Those who are dissatisfied with the delivery time on the products from an overseas company are obviously unaware of the amount of inspections packages go through while being exported and recieved by the U.S. and honestly whoever isnt satisfied with Lamplanets actions...must be apart of Frieza's Army!!!!
17 de agosto de 2019
Opinión espontánea
Respuesta de Lamplanet
LOL what an uplifting review. Fills us with joy just reading it. You are a great person Sir RanRap. Frieza army must disappear...only our frieza lamp can remain alive :D
Thanks for being awesome.
Very high quality products
Very high quality products. Have always been satisfied with the lamps. It can take time depending on timeline of product to receive but the product does arrive and they work to make sure you are happy.
17 de agosto de 2019
Opinión espontánea
Respuesta de Lamplanet
Appreciate the feedback a lot. Thanks for the love. It helps A LOT. <3 If there's anything you need please don't hesitate to reach out.
no you guys are never getting a good…
no you guys are never getting a good review out of me because you guys backed out of your giveaway literally a day before it was going to end after me and my family did all the hard work and effort to get me into a chance High Enough to get the lamp you guys cancelled it because you guys got what you wanted out of it the free publicity and the attention to get more people and then you backed out you guys are horrible giveaway hosts and I would never buy anything from you
17 de agosto de 2019
Opinión espontánea
Respuesta de Lamplanet
Alexander, you're being very unjust :(
We mentioned all this when we emailed everyone about the cancellation, our terms indicate that when there's low participation or fraud we reserve the right to cancel the giveaway. We waited till the end to see if that would change but it didn't. Secondly, since you mention publicity, here's what we got from that giveaway promotion.
1. An email server shutdown due to the huge amount of spammy emails submitted.
2. 700 of the 800 leads gathered that were completely fraud/spammy.
3. And we'd have had the cost of producing + shipping the lamps even when it was a lose-lose-lose scenario.
Anyway, I really hope you have a wonderful life and if you ever need anything from us, you know we'll always be there for you. Hit us up, we'll make things right for you whatever the price. <3
Respuesta de Lamplanet
Thanks for the review Prakash. Much love <3
I purchased their Naruto Rasengan Lamp…
I purchased their Naruto Rasengan Lamp about a year ago and up until now it’s good as new. :) No flaws when it arrived and I experienced no delays. The lamp was sealed securely in a box that came with a coupon card that you can use on your next purchase. The staff are very helpful as well.
17 de agosto de 2019
Opinión espontánea
Respuesta de Lamplanet
Thanks so much for talking the truth and the lovely appreciation. It helps a lot to see the positive comments as the few negative people tend to be louder. Thanks for the love. Embrace your extraordinary self ;)
Loved them from day one
Loved them from day one. I bought from Lamplanet with their first Goku lamp model about 3 or 4 years ago. The lamp was easy to assemble and has worked great since I bought it! Definitely recommend
17 de agosto de 2019
Opinión espontánea
Respuesta de Lamplanet
Oh! A legacy Spirit Bomb Lamp...back then we called it the Genki Dama Lamp true to the japanese name :D. Amazing that one is still lit. Appreciate the review Cody. Much love! xoxo
Always received great product very…
Always received great product very happy. And despite the damage one of my lamps received in transit they replaced it free.
17 de agosto de 2019
Opinión espontánea
Respuesta de Lamplanet
Much love Robert. Always one of the best customers and Lamplanet family members. Appreciate the love.
DO NOT BUY ANYTHING
DO NOT BUY ANYTHING
I ordered 2 lamps, the quality is pure garbage. Im not even hating, it is literally ready for trash. Signal receiver broken, figure has scratches all over it, figure cant even stand on the platform, platform was falling apart so i had to glue it together and this pitiful company doesnt take the lamps back.
UPDATE (Answer to Lampplanet's answer):
How dare you assuming me of beeing so mentally disabled, that i cant tell if these are scratches or figure features?
The scratches ARE scratches, the figure is FULL of them, the paint is scrubbed at some points,i have sent you photos back then when i wanted this trash to be refunded.
Oh, wise Lampplanet, i had to put the figure INTO the holes? Thank you Sherlocks, i thought it was gonna stand with some magical power build inside the platform :o
Of course i put it into the holes. It still keeps falling to the left or right.
UPDATE 2:
Funny, as soon as it goes public, they change their mind. You didn't care at all and didn't give me a refund when I reported those issues, why would you now?
UPDATE 3:
As expected, they replied to my email that this right here is me with "hi, this is Britney, I'm taking over emails from now on" and then straight ignored my request for 3 weeks by now.
Do not buy, pitiful company.
UPDATE 4:
I still didnt get anything.
14 de agosto de 2019
Opinión espontánea
Respuesta de Lamplanet
UPDATE 4:
Resent :)
UPDATE 3:
This is an entertaining tennis match here. No matter what we do it just seems to be getting worse in this our relationship. We did reply to you, but today we just found out the email server has been lagging, so some emails didn't send...unfortunately, this scenario where we're trying our best to make it good, just keeps getting worse. Sorry.
The email should now have reached your inbox.
UPDATE 2:
Our team does change. Many of the support agents have changed too. Please don't judge us by the past, judge us by the present. Some in the past did lack the empathy we pride ourselves on and were being too close minded with the policies set internally and may have not been flexible enough, so they are no longer with us.
If you change your mind, screenshot this comment and send it to support@lamplanet.com with your previous order number or the email you used to purchase so we can track the issue correctly and send your rasengan lamp with the upcoming batch.
We've now done all we could to resolve your issue satisfactorily. Your choice ;)
Sincerely,
Lamplanet Support
--------------------
UPDATE: Alright. That sounds like it's truly damaged and requires a replacement.
Hit us up at support@lamplanet.com
On the 31st of August ends the reservation period for the Rasengan Lamp and we could include another unit to replace yours.
Hit up our support and let's fix that for you. Sorry for the inconvenience <3
--------------------
Hey Kiceo, sorry you feel this way. We and 99% disagree with the "garbage" statement, but anyway, everyone has their opinion and we accept it. We're here to help and always will be.
Regarding taking it back, we only do so when it's truly damaged. I can't track your case from here since there's no order data or email to track back to, but based on the mention of "receiver" I assume you have the Rasengan Lamp.
Let me explain.
The "scratches" shouldn't be scratches. Those are the representations of scars, wounds and battle details just like the DBZ and Naruto anime/manga show.
The bottom is made of isolation foam to protect your lamp from heat and electricity that could break the internal circuits. Yes, it's glued on, so that you can access the bottom if anything needs to be fixed in the future so your lamp lasts forever. Sometimes it separates a bit in which case it's illogical to take it back...in these scenarios we advise to glue it back on and done.
Regarding the sensor if it is pushed in due to shipping mistreatment, jus pull it back out (access it from the bottom of the base lifting the foam) to the point where the receiver is again outside where the remote controller's signal can reach it.
If the figure doesn't stand and it's placed into the holes just like we explain in the set up video referred to in the instruction paper included in your package then there's an issue which definitely needs a replacement: https://lamplanet.com/pages/setup
Any other thing, please let us know. xoxo
Matériel douteux et service après-vente inexistant: à éviter !
J'ai commandé 3 lampes en septembre 2018, et en ai reçu 3 dans un état détérioré. Après avoir contacté le service client (qui pourtant sur leur site dit qu'ils sont réactifs en 24h), on m'informe que ce service est surchargé et que je recevrai une réponse sous peu. Je relance 15 jours plus tard: idem. Un mois plus tard, plus de réponse.
Très déçu de ce site et surtout du soi-disant service client qui n'est qu'une vaste blague.
A éviter.
31 de enero de 2019
Opinión espontánea
Respuesta de Lamplanet
We just noticed this site and saw the few reviews on it that we hadn't ever had notice of before, so replying to it now. We've had email issues in the past, maybe you didn't receive our reply or it landed in spam, but we did reply to your request on time as we always do. Sorry for the inconvenience. Please hit us up if your issue is not yet resolved which it should.
Regarding your lamps, I am sure we did send out replacements for the lamps that were assessed to be truly damaged by the carrier. That's what we always do and it wouldn't be different with your case. Obviously we don't ship out damaged lamps, the carriers break them sometimes by mistreating the boxes.
Hit us up if you need any help. xoxo
Pessimi!
Ho acquistato su questo sito la lampada di goku e dopo svariati mesi di attesa ho contattato l'assistenza. Il rimborso c'è stato solo dopo vari tentativi di tracciamento e non é stato nemmeno totale!! Pessimo sito pessima assistenza!!
24 de febrero de 2018
Opinión espontánea
Respuesta de Lamplanet
We just noticed this site and saw the few reviews on it that we hadn't ever had notice of before, so replying to it now. Sorry you feel this way. Your refund was processed for the total amount. If it's not adding up to the total you paid, then your bank took commissions. If there's anything we can help out on we're always an email away and ready to help out as much as we can and beyond. <3
This company is a mess
This company is a mess. I placed two orders in early December and was told it shipped about a week ago; it's now January 19 and neither order has arrived. Even worse, the shipping info they provided hasn't been updated in over a month. Their customer service offers only lame platitudes ("be patient") rather than actual info. Never, never purchase anything from this company.
19 de enero de 2018
Opinión espontánea
Respuesta de Lamplanet
We just noticed this site and saw the few reviews on it that we hadn't ever had notice of before, so replying to it now. In any case, I am sure the package arrived already, if not please hit up our support desk again and we'll make things right.
If it did (can't see your email here to track it myself), we'd appreciate an edit of this review. We're here to help and always will be. To your greatest satisfaction. The Lamplanet Family!
Don't trust this online webshop
Do not buy anything from this website unless you want to order something that you don't want to have delivered.
I ordered a product off their website and soon after i got the notice that the product 'was not in stock' and might take longer to be delivered. After almost a month still nothing until i suddenly got a tracking number of the package. Unfortunatly two weeks after this there was no movement on the tracking number. After contacting them they told me they were getting close to sending it. One / two weeks after i got the notice that the package left their warehouse. This still took it's time till i got a message from Lamplanet that my package was delivered but i didn't recieve anything. Upon further research i discovered that my package was send to another continent... After this i'm still waiting on a reply from them to fix this.
You will be better off looking special lamps someplace else.
17 de enero de 2017
Opinión espontánea
Respuesta de Lamplanet
We just noticed this site and saw the few reviews on it that we hadn't ever had notice of before, so replying to it now. In any case, I am sure we did handle this as we always do, if not please hit up our support desk again and we'll make things right.
We did have some growing pains in the past in our support department and of course we also have the usual shipping carriers faults (mistreatment, delays and packages lost) like all internet companies do but we've always handled these situations based on our Worry Free Shipping Insurance policy (if it gets damaged or lost we ship a new one) or our Total Satisfaction Guarantee (if you're not 100% happy we make it right or refund).
In any case, sorry for any inconvenience shipping carriers may have caused. We're here to help and always will be.
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