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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Seahouse Polzeath Sea House is an absolute gem! From the moment we arrived, we felt completely at home. The location couldn't be better—it's such an easy, enjoyable walk down to the beach, making... Ver más

Valorada con 5 estrellas sobre 5

11 of us stayed in Pendeenah which is a fabulous house with great views. Loved the veranda. Excellent wetroom, a bonus for our family returning from surfing. Lat 50 dealt with any issues we... Ver más

Valorada con 4 estrellas sobre 5

Had a great stay at the property near Port Issac. The walled garden was amazing, an ideal retreat. Overall the property was well presented. However, there are a number of issues that need attention. T... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Kate "senior property manager" was extremely rude and unhelpful when asked to deal with the appalling state in which our rental house was presented to use. Sadly, the beautiful house that we rented (... Ver más

Información sobre la empresa

  1. Agencia de alquiler de casas para vacaciones
  2. Alojamiento amueblado para autoservicio
  3. Alquiler de apartamentos vacacionales
  4. Alquiler de cabañas
  5. Casa de vacaciones
  6. Servicio de hospedaje para vacaciones

Escrito por la empresa

We’re known for our fantastic self-catering properties on the North Cornwall coast, with a collection ranging from quality waterfront homes to idyllic beachside cottages. Our ethos Your experience in Cornwall is our main priority. We love where we live, and show it by creating unforgettable holidays in this outstanding location. We know that freedom and relaxation lie at the heart of a great stay. We’ll do everything we can to help you achieve a dream, plan something special, or simply enjoy a totally stress-free break. From our base on the Rock Road, we operate in the small geographic area around Rock, Daymer Bay, Polzeath and Port Isaac, meaning we’re never far away if you need us.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

73 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

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(73)

7 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Amazing service thank you

My husband and I are regular customers with latitude 50. They offer a very friendly and efficient service. We have stayed in four of their properties and all have been superb. I would highly recommend them.

4 de octubre de 2024
Opinión espontánea
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Respuesta de Latitude50

Hello,
We are so glad you had a lovely experience with us again this year! We hope to see you again in the future to welcome you back at one of our properties new or old.

Many Thanks
Stephanie Davies
Guests Reservations Manager.

Valorada con 5 estrellas sobre 5

Port Hole, Port Isaac. …

Wonderful week staying in an amazing property, perched over the coastline at Port Isaac. This house is immaculate and comfortable, with views from every window to appreciate the ever-changing weather and seascape. There is parking which is a bonus. Stay here and I guarantee you will want to return.

28 de septiembre de 2024
Opinión espontánea
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Respuesta de Latitude50

Hello,

Thankyou for your wonderful review!
We are so happy to hear you had such a great time at The Port Hole. We look forward to seeing you again in the future.

Many thanks
Stephanie Davies
Guests Relations Manager

Valorada con 4 estrellas sobre 5

The Tractor Shed -Polzeath

Lovely stay in a very peaceful location and nowhere was far to visit in the car, highly recommend. The Tractor Shed was very comfortable, with great facilities. The outdoor pool was really lovely but unfortunately not heated as advertised (very cold) but we still enjoyed it. The accommodation floor plan says it has a bath but doesn’t, was a very nice shower but if expecting a bath you will be disappointed. Great place, would definitely recommend.

21 de septiembre de 2024
Opinión espontánea
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Respuesta de Latitude50

Hello,
Thankyou for your great feedback! I do apologise for the confusion at our end with the bath, we have now made those adjustments to the floor plans on the website. But glad overall you enjoyed your time at The Tractor Shed.
We hope to see you again in the future.

Many Thanks
Stephanie Davies
Guests Relations Manager

Valorada con 5 estrellas sobre 5

Latitude 50 offer excellent properties…

Latitude 50 offer excellent properties to hire which include pet friendly which is important to me.
The website is accurate and the booking process is easy. The floor plans are great it gives you a feel for the property. The team are friendly and helpful.
I have used Latitude 50 a number of times and have returned to an outstanding property.

Already booked for 2025 and looking forward to an a lovely break.

13 de septiembre de 2024
Opinión espontánea
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Respuesta de Latitude50

Hello,

We are so pleased you have wonderful experiences with us here at Latitude 50.
We are always looking at gathering new properties so hopefully we will have some new wonderful ones for you to try in 2025 with us also.

Many Thanks
Stephanie Davies
Guests Relations Manager

Valorada con 4 estrellas sobre 5

Seabreeze Polzeath - pleasantly surprised.

This was a last minute booking. First time in New Polzeath (usually stay in Daymer Bay) but was pleasantly surprised by the property and location. It had plenty of space, nice walk to the beach, and is a little bit quirky which we quite liked. Clearly a loved family property.

But there are a few things which I think Latitude 50 need to address;
1. Cleaning - the property was not cleaned properly. Unclean baking tray complete with chips in the oven, breadcrumbs behind the toaster/kettle, the extractor fan hood was filthy, there had been no attempt to dust around the various nik naks, and we found an array of things under the sofa and bed when vacuuming before we left. I find this frustrating because Latitude 50 are brutal at not returning the deposit if all is not in order. It's not a big property so no excuse for not cleaning it properly, especially given the check in and check out times!

2. Check in at 4pm and check out at 9.30am - you lose a whole day! This changed from 10.30am and 3pm during covid on the premise properties needed to be deep cleaned. Clearly this properly wasn't deep cleaned (not even moderately cleaned) so why have check in and out times not reverted back.

3. Maintenance - there was a board which kept falling off the side of the bath. It didn't look a new issue. This kind of thing should be sorted.

4. Lack of any salt/pepper/oil etc - again another hangover from Covid, but actually now unique to Latitude 50 let properties, is that there is absolutely no food or cleaning items left in the property except what they leave in the welcome pack. Normally at the end of the summer letting season there would at least be a salt and pepper grinder, oil etc etc. I appreciate the reasons for stopping this during covid, but not now. I'd happily leave salt/pepper/oil/teabags etc for the next person but I don't know if they get binned or the cleaners take them. And its not just food its cleaning stuff; you get left washing up liquid and hand wash but no kitchen surface spray which makes no sense when you are asked to leave the property clean and tidy!

None of this is about the property itself (its a great place to stay); the poor quality cleaning is not unique to this property or letting company. Polzeath/Daymer Bay/Rock are very popular, and properties get very booked up over summer, but that's no excuse for sloppiness in cleaning and maintenance, especially given the cost.

29 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Outrageous company would never recommend

Asked for the Annex to be set up (and paid a significant amount extra). It wasn’t set up, neither did they action it for 2 days.
Sofa was broken - leg had snapped and was made to look as though it wasn’t. Luckily no one elderly sat on it before we noticed.
Glass on clock was broken and shards had been balance back in - the clock was above a door way! We took it down

Then they withheld our deposit saying that a towel was stained.

5 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Roseverlock Polzeath

Lattiude 50 were amazing always helpful. We stayed in Roseverlock Polzeath for a family holiday it was truly amazing. The house worked so well for us and location just perfect.

10 de agosto de 2024
Opinión espontánea
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Respuesta de Latitude50

Thankyou for your feedback! We try our best to do what we can and hope to see you again for another future stay in the area.

Stephanie
Guest Reservations Manager

Valorada con 4 estrellas sobre 5

The boathouse

We stayed at the beautiful boathouse recently near Rock. Incredible property and views. A few things broken in the property (coffee table literally fell to the floor when when 3 of us put a cup of tea on it) and the outdoor furniture is very run down. I don’t think it would be a big ask for things like sugar, shower gel or salt and pepper to exist in the property before guests arrive. I don’t think this is on lattitude50 but in fact the owners who are charging quite a substantial amount for 1 week here. Missing a huge trick not having an outdoor shower when you have a private beach. On arrival the property could have been cleaner as we were greeted by numerous spiders, cobwebs and dead flys. The property itself makes you forget all these things but leaves a slighter bitter taste due to the amount you have been charged crossed with the fact you are paying for 7 days but check in is 4pm and checkout is 9:30am! I was told this was due to the fact the cleaning company covers all of latitude 50’s properties but quite frankly that’s not our problem. Feel like we paid for an extra day we didn’t get due to this. Perhaps something for lattitude 50 to review ? We have booked through lattitude 50 before and the experience was fantastic/ property chyanna was super clean. Won’t stop us from booking again but I think the boathouse could improve things to get that real wow factor.

23 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid Seabreeze Polzeath.

We had a terrible experience with our property that we rented through Latitude50. We rented the Seabreeze accommodation in Polzeath. The main problem was the bathroom floor which was make up of pebbles that were set into concrete for the whole of the bathroom. This caused no end of problems throughout our entire stay. The shower screen was not fitted to the floor and the water from the shower ran all across the bathroom. Dirty water then just soaked into the concrete causing an horrendous smell. To top it all the drain to the shower was blocked so debris from the drain was floating across the bathroom. To give Latitude50 credit they tried to rectify the problem while we were there but the property requires the whole floor ripping up and starting again. On top of that the lights fused if the shower was on for too long and we were forced to use torches in the bathroom.

Disaster of a place. Stay clear of Seabreeze. The owner has offered £100 refund/compensation and is now ignoring the customer serves team.

20 de julio de 2024
Opinión espontánea
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Respuesta de Latitude50

Hello there,
Sorry to hear you had such a bad experience at the property and that we could not do more on your stay to rectify this problem for you.

I hope in the future if you would like to use us again please do not hesitate to contact me as we would really like to showcase the normal holiday people enjoy with us at our properties.

Many thanks
Stephanie Davies
Guests Relations Manager.

Valorada con 5 estrellas sobre 5

A beautifully clean property with…

A beautifully clean property with stunning views. The grandchildren loved the piano too. We will definitely be back.

2 de agosto de 2024
Opinión espontánea
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Respuesta de Latitude50

Thankyou for your lovely feedback! We hope to see you again in the future.

Stephanie
Guest Reservations Manager

Valorada con 5 estrellas sobre 5

A wonderful experience and stay

A wonderful experience and stay. Fiddlesticks is a beautiful, new and tastefully designed home with incredible attention to the finest detail. There is loads of space with 2 indoor living areas and a large outdoor patio with a sparkly clean pool which is heated. The house is very well equipped - if we may suggest, a plain desk for the poor souls that need to work on holiday and some more serving spoons. Otherwise, simply superb! The house was immaculate upon arrival and the staff at Latitude 50 were responsive, friendly and super efficient.

6 de julio de 2024
Opinión espontánea
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Respuesta de Latitude50

Thankyou for your feedback! We try our best to do what we can and hope to see you again for another future stay in the area.

Stephanie
Guest Reservations Manager

Valorada con 5 estrellas sobre 5

The Port house is an amazing property

The Port house is an amazing property. Spacious (family of 2 adults, 5 kids and our two dogs)

It is very well placed. Double driveway, big garden. Very will kitted out. It’s so nice we could have moved straight in on a permanent basis.

Port Isaac (or Port Wenn for my kids) is just an unbelievable location with so much to do on your doorstep.

8 de julio de 2024
Opinión espontánea
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Respuesta de Latitude50

Hello,

Thankyou for your wonderful review!
We are so happy to hear you had such a great time at The Port House. We look forward to seeing you again in the future.

Many thanks
Stephanie Davies
Guests Relations Manager

Valorada con 5 estrellas sobre 5

Great week at Slipper Rock

Stayed in Slipper Rock, in Rock, and had a lovely stay. Exactly what we wanted. Would use Latitiude 50 again if returning to area.

15 de junio de 2024
Opinión espontánea
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Respuesta de Latitude50

Thankyou for your lovely feedback. We are happy to hear you had a lovely time. We hope to see you again in the future.

Valorada con 5 estrellas sobre 5

Professional and attentive staff

Professional and attentive staff , locally based Si quick to respond and good customer skill

6 de junio de 2024
Opinión espontánea
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Respuesta de Latitude50

Thankyou for much for your lovely feedback.
We hope to see you again in the future.

Many thanks
Stephanie
Guest Reservations Manager

Valorada con 4 estrellas sobre 5

Had a great stay at the property near Port Issac

Had a great stay at the property near Port Issac. The walled garden was amazing, an ideal retreat. Overall the property was well presented. However, there are a number of issues that need attention. The condition of the cords for the window blinds are extremely worn and need replacing urgently. There is an extractor fan in the bedroom corridor that runs 24/7. This make the property cold and very thermally inefficient. Also there is not a local isolator switch for this fan which contraves building regs,

1 de junio de 2024
Opinión espontánea
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Respuesta de Latitude50

Thankyou so much for your feedback, We are so happy to hear you had a great time with us at the property.

We strive to take on board feedback from guests and am happy to say the owner is replacing the blind cords this season and has booked in the extractor fan issue to be looked into also. So your feedback is very much appreciated.
*updated- the owner has had electrician for the air circulation unit and isolator switch is there and confirmed to fit the correct regulations tests. We hope this helps and hope to see you again soon*

We hope to see you again in the future and again we are so pleased you still enjoyed your stay.

Many thanks
Stephanie
Guest Reservations Manager.

Valorada con 4 estrellas sobre 5

We have enjoy this property many times…

We have enjoy this property many times before as we have this time.
However, there seems to have been a slight downgrade with regard to furniture and basics like bin bags, tea towels, toilet rolls and others that have been available in the property during previous stays.

4 de junio de 2024
Opinión espontánea
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Respuesta de Latitude50

Thankyou for your feedback! We are glad you enjoyed your stay again with us.
I will certainly look into the lack of provisions for your stay and stated in your direct feedback form also and will chat with the teams to see what we can do to improve in this area.
Furniture is something we try are best to chat with owners about and always strive to communicated with them requests from guests as you know best what you feel you need at a property.

We hope to see you again for another future stay with us.

Stephanie
Guest Reservations Manager

Valorada con 3 estrellas sobre 5

Property Not so Good

Latitude50 have a good range of properties around the Cornwall area. Their online communication is very good. The property that we stayed in on this visit (Sunrise) was sadly not as clean and well maintained as a previous property we had rented and we would not choose to stay here again.

16 de mayo de 2024
Opinión espontánea
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Respuesta de Latitude50

Thankyou for your feedback. I am so sorry Sunrise was not up to our normal standards for your stay.
I have passed the information onto the relevant teams on our end to ensure that this is looked into for you.

If you wish to rebook in the future, please contact me directly on the holidays inbox.

Stephanie
Guest Reservations Manager

Valorada con 5 estrellas sobre 5

This is the second time we have used…

This is the second time we have used them and very efficient as usual

11 de mayo de 2024
Opinión espontánea
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Respuesta de Latitude50

Thankyou for your feedback! We try our best to do what we can and hope to see you again for another future stay in the area.

Stephanie
Guest Reservations Manager

Valorada con 5 estrellas sobre 5

Staggeringly beautiful and wonderful service

As first time bookers with Latitude 50 we were delighted with our stay at First Light in Rock. Staggeringly beautiful and spotlessly clean, this is a very well designed property that made the perfect setting for us to relax and unwind. The customer service was second to none and - as mentioned by another reviewer - far and above the experiences we’ve had from other rental companies in the area over the last 2 decades. Highly recommended!

3 de mayo de 2024
Opinión espontánea
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Respuesta de Latitude50

We are so happy you enjoyed your stay with us at First Light. We completely agree with how stunning it is! The owners have taken great pride in the designing of the property and i will pass along your feedback to them. We hope to see you again for a future stay in Cornwall.

Stephanie
Guest Reservations Manager

Valorada con 4 estrellas sobre 5

Our stay has been lovely

Our stay has been lovely, as usual, but there have been a few ‘issues’ with Seaview (house) in .
However, the staff have been very helpful and have done their best to get them fixed

3 de mayo de 2024
Opinión espontánea
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Respuesta de Latitude50

Thankyou for your feedback.
Sorry to hear you had a few issue this time around but glad that all of the issues were managed quickly for you and that those have been fixed for you.

We hope to see you again in the future.
Many Thanks
Stephanie
Guests Reservations Manager

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