Laurajamesfurniture Opiniones 

388
TrustScore: 4 sobre 5

3,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I would give zero stars if possible. Ordered furniture, it didnt arrive, message from DPD saying it was delayed and then tracking showed items as returned to depot before any delivery was attempted.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very fast delivery. Items came flat packed. Most items weren't numbered, but fairly easy to figure out. Took about 2 hours to put together. Excellent quality, proper pine wooden cabinet and looks fabu... Ver más

Valorada con 5 estrellas sobre 5

Once it was established that my radiator cover was missing,I was asked if I still wanted it. Having said I did,which was on a Tuesday it was delivered on the Friday of the same week. Anniesa was very... Ver más

Valorada con 4 estrellas sobre 5

Love the desk so much, looks amazing and so big and lots of space in drawers and shelves. Unfortunately there were some chipping when assembling it, so need to be cautious. Assembling it was so simpl... Ver más


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

388 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 65% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,8

Todas las opiniones

(388)

241 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very good service and very thourough

Very good service and very thourough. All issues were sorted promptly and cliche has kept in regular contact insuring issues have been resolved and confirming that she will be back in contact once item i am waiting on is ready for dispatch.

1 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

All Good

Item arrived within delivery time frame to Ireland. Was packaged well and as advertised.
Would recommend.

22 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible and not stable and after…

Terrible and not stable and after putting it the way it is designed it damaged the wall
Totally not recommended complained from the first day and asked for return and they offered nothing but 15€ and increased it to 30 for a 130€ not stable cabinet

29 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Looks stylish and fits perfectly

Looks stylish and fits perfectly. The white finish is clean and modern and really improves the room. The self-assembly took a bit of time, but the instructions were clear and once completed it feels sturdy. Delivery time was exactly as stated and customer service was excellent. Would highly recommend.

Order ID #IRE41107

28 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Item as described

Item as described, easy to assemble, looks nice and good value for money, appreciated the follow up call

28 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Company uncontainable

Company uncontainable. Phone number incorrect on contact us. Parcel did not arrive tracking says sent back to company on DPD tracking. Out of pocket no tv unit and no way to contact anyone

22 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ashley great customer service

Had an issue with a delivery but Ashley was looking after that from day one, keeping me in the loop with emails and phone calls, which is great to have that kind of customer service. It definitely gives confident to us as customers.

22 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT BUY

We made a huge mistake ordering a mirror from Laura James. The first delivery never arrived, with no clear explanation. When the replacement finally did arrive, the mirror was completely smashed into pieces.
The packaging had no “fragile” labels or any indication that it contained a mirror. The box was full of shattered glass and could not be opened safely.
Laura James then refused to collect the broken item, saying it would be too expensive for them. This left us with a large box of broken glass in our home, which posed a safety risk and no guidance on safe disposal.
Overall, extremely poor service and a very disappointing experience. We would never order from them again.

20 de enero de 2026
Opinión espontánea
Logotipo de Laurajamesfurniture

Respuesta de Laurajamesfurniture

Good morning, Customer,

Thank you for bringing this to our attention, and I'm truly sorry to hear about the issues you've experienced. Based on the details in your review, we're currently unable to locate your order in our system.

To help us investigate and resolve this matter as quickly as possible, I’ve sent you a request for further information, including your order number and contact details.

We completely understand how frustrating this situation must be and are committed to finding a solution for you.

Kind regards
Kelly Anthony
Customer Service Advisor

Valorada con 1 estrellas sobre 5

Returns are awful

I recently purchased two bedside tables but decided to return them as they were not satisfactory. I was told that I had to send the parcels to their UK address at my own expense. I returned them using DPD, which cost me additional money. I have now received a message from DPD saying that the parcels are being returned to me because Laura James did not pay the customs duty, despite multiple reminders. They are no longer responding to my emails, and I don’t understand why their customer service is so poor.

20 de enero de 2026
Opinión espontánea
Logotipo de Laurajamesfurniture

Respuesta de Laurajamesfurniture

Good morning, Teresa,

Thank you for leaving your review and for your patience while we look into this for you. I sincerely apologize for the inconvenience and frustration this situation has caused.

I can confirm that your query is currently being reviewed by our management team. Once all findings and the best resolution have been confirmed, a manager will reach out to you directly.

Should you have any further questions or concerns in the meantime, please do not hesitate to reach out, we are here to assist you.

Thank you again for your understanding and patience.

Kind regards
Kelly Anthony
Customer Service Advisor

Valorada con 5 estrellas sobre 5

Beautiful Radiator Cover from Laura James

Bought a very beautiful adjustable radiator cover from Laura James. Really happy with the purchase. The Iliana Extendable Radiator Cover is quite stylish and good quality. Assembly was easy and instructions were clear. Delivery was on time. Nice experience! Order# IRE39910

12 de diciembre de 2025
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más