Laybuy Opiniones 

10.043
TrustScore: 2.5 sobre 5

2,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Laybuy took £109 & Paid extra £54 to CRS today 'Get Licensed' Paid £163 pre payment for a Security course that I did not attend, due to Pain & spoke to 'Get Licensed' Company today & no refund offer... Ver más

Valorada con 5 estrellas sobre 5

Amazing quick response to my urgent request for help. I was given step by step guidance in how to fix the problem, and am so thankful. Not only did I get my issue fixed, but after thanking the perso... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

LayBuy customer services at times are a little slack! There is no contact number for them so have to wait for a reply via email! LayBuy have received stopped any customers placing any orders ‘the... Ver más

Valorada con 5 estrellas sobre 5

This company makes it so very easy for the low to middle class average folk to buy products they would never normally be able to buy due to this awesome Laybuy system. It’s so much easier having to b... Ver más

Información sobre la empresa

  1. Servicio de pago
  2. Servicio financiero no bancario

Escrito por la empresa

Buy now, pay later. Laybuy is the easiest payment option that gives you the flexibility to receive your purchase now, and pay over 6 weeks. Shop with your favourite stores and pay by Laybuy. Interest free! Shop at thousands of the world's best retailers directly through our App.


Información de contacto

2,6

Malo

TrustScore: 2.5 sobre 5

10 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

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2,6

Todas las opiniones

(10.043)

2 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

So im guessing Layby will be going into…

So im guessing Layby will be going into administration? Sites been down for weeks and you cant buy anything so whats the point in having an account , Ive had my account years and summertime is best for sales and clothes every outlet has removed my layby from thier checkouts, my partner has just closed her account down and i suppose im going to be doing the same maybe ill get intouch with clearpay , shame realy as i prefered layby no messing about just 6 straight payments but hearing they are selling the business.

15 de junio de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Still no amazon or ebay or a lot of the…

Still no amazon or ebay or a lot of the other shops 3 months this has been ongoing and still nothing and now the app under maintenance it would be nice if laybuy actually were truthful with customers instead of lying and saying we are aware of the issue and working hard to fix it so you can shop back at your regular places 3 months later still same old line

13 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

They called me last night asking me if…

They called me last night asking me if I was on Tinder told them no, they said will put late fees onto my laybuy account if do not join tinder. The man sounded very fem. I heard grunting and asked what that was he said it was a bear on the telly, well I have heard the noise of a bear and it was most certainly not that.

12 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I bought some Nike trainers

I bought some Nike trainers, through Laybuy and they became damaged, a full refund was issued by Nike, but Id closed my account with Laybuy, Jesse was really helpful and assured me I would receive my refund in full, even though the debit card was no longer in use too, I was kept informed and was really grateful for the help and assistance.
Many thanks

6 de junio de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Used to be great

Used to be great
Removed app exclusives but still advertises as having them? False advertisements clearly....
Which is illegal.

Now under maintenance? Can't pay any payments manually.

12 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Clearly in a lot of trouble

Clearly in a lot of trouble. Stock replies to negative reviews. I read recently that they’re trying to sell the business.
This would link in with the myriad problems people are having, the fact so many really good shops have pulled out and their app being down for ‘maintenance’.
I had huge problems with them earlier this year and it took an age to resolve.

12 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

unable to contact

i have been trying to get a response from laybuy via email for weeks.
it’s saying i have over £100 in missed payment fees, yet i owe no payments. can someone please contact me as this is becoming increasingly stressful.

12 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Understanding and eager to help

Understanding and eager to help! My card was compromised so they put my payments on hold until I receive my new card in the mail, voiding all late fees. Very friendly and quick to get back to me and help me. In their own words, they are “happy to help”!

12 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Laybuy have always been prompt with…

Laybuy have always been prompt with their responses and are always ready to help or come to a reasonable resolution

11 de junio de 2024
Opinión espontánea
Logotipo de Laybuy

Respuesta de Laybuy

Hi Bianca,

Thank you so much for your great review! We're happy to help.

All the best,

The Laybuy Team

Valorada con 5 estrellas sobre 5

Customer Service - Jessica 5 ⭐️

Jessica was very lovely, Professional and helpful.
For her customer service I would rate her 5 Starts 😊

11 de junio de 2024
Opinión espontánea
Logotipo de Laybuy

Respuesta de Laybuy

Hi Sina,

Thank you so much for your review! We'll be sure to let Jessica know your great experience.

All the best,

The Laybuy Team

Valorada con 5 estrellas sobre 5

Great customer experience! Thank you so much Jessica!

Jessica was extremely patient and helpful when I asked for numerous requests due to changes in my account. She made sure that I was guided throughout the whole process. I also appreciate her quick response and professional approach.

7 de junio de 2024
Opinión espontánea
Logotipo de Laybuy

Respuesta de Laybuy

Hi Brian,

Thank you so much for your great review! We'll be sure to let Jessica know your positive experience.

All the best,

The Laybuy Team

Valorada con 5 estrellas sobre 5

Jack was really helpful after being…

Jack was really helpful after being stuck with assisting with my account. Responded quickly and was very kind. Cheers!

10 de junio de 2024
Opinión espontánea
Logotipo de Laybuy

Respuesta de Laybuy

Hi Tiff,

Thank you so much for the excellent review! We'll be sure to let Jack know.

All the best,

The Laybuy Team

Valorada con 5 estrellas sobre 5

Mady was so helpful in resolving my…

Mady was so helpful in resolving my issue she was prompt clear and helpful 5 stars 🌟 🤩

10 de junio de 2024
Opinión espontánea
Logotipo de Laybuy

Respuesta de Laybuy

Hi Amy,

Thank you so much for the excellent review! We'll be sure to let Mady know your positive experience.

All the best,

The Laybuy Team

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