Leisure World Group Opiniones 510

Update to my previous review:

I’m pleased to share a much more positive update following a long and in-depth conversation with Andrew Briggs, their Head of Sales & Aftersales, earlier today.

Andrew was completely apologetic and acknowledged that things should never have been allowed to reach the state they did. After our discussion, it’s clear he’s taken the situation by the scruff of the neck. He’s already busy reorganising processes and staff training to bring their standards up to where they need to be—which makes sense given his background with the likes of Porsche, BMW, and Kimberley.

I’m happy to report that I’ve received a full apology and a swift reimbursement of the monies I paid out. As a result, I have withdrawn my court claim and the report to the AWS. Andrew proved to be a man of his word; not only was the payment handled immediately, but the service department also got straight in touch to discuss options for scheduling my outstanding warranty work at my convenience.

I’ve had my rant, but I now want to thank Andrew for his time and for stepping up. I feel much more reassured that things are on the right track, and I’m more than happy to give Leisure World the opportunity to prove they are worthy of my business moving forward. I’m a firm believer that everyone deserves a fair chance to put things right, so let’s see what the future brings. Wishing Andrew every success with the turnaround.

First class service, I have used this company several times and I have never been disappointed.

Although dissapointed with the build quality of our swift conqueror (sh**e) all the niggly little problems have been dealt with by leisure world and Hannah the young lady in service dept was a pleasure to deal with !!

Staff very helpful nothing was a trouble 🙂

Friendly customer service, service technicians appear to have done a good job servicing my Caravan.
However I am disappointed to find out that Catterick caravans are no longer taking on Eldiss warranty work. I have continued to have my caravan serviced here due to warranty capabilities having required work in the past for water ingress.

Hannah greeted us and went through everything that was needed to be done. After the job was done by Lee, she then showed us the work that had been done. Very friendly and polite. Well done Hannah

Sophie in the service team was brilliant with our caravan repair & service, when the technician went on sick leave she kept us updated on the situation with our caravan and what she had done so the caravan could be repaired we got a phone call every couple of days which gave us reassurance that progress was been made. Her pleasant nature is a credit to your company. She went above and beyond to ensure we were kept up to date. This is the best service experience I have had with your company. The world needs more Sophie’s

Saw a great dog coat when visiting the store outbound on our travels but non in our dogs size. Lee got a XS & S ordered for us to try when passing by on our return & phoned us to inform they'd arrived & put to one side for us to try. One was a perfect fit. Good price, great customer service rather than the common retail experience of 'if it's not out we don't have them'

Excellent yearly service by Lee at Catterick, everything sorted brilliantly! Sophie was always on hand with help and advice: she is knowledgeable and efficient, providing excellent Customer Service in a professional, friendly and positive manner.
Improvements to the shop floor work well and the cafe is a real asset: great food and friendly, helpful staff.

We bought our Campervan in November and have been back a couple of times to sort out a few snagging issues. The service team have done their upmost for us and couldn’t have been more polite and helpful. We’re newbies to this life and so this meant a great deal to us.
Also bought various items. Realised one or two things didn’t suit us, as we’re still learning and the sales team in the shop again couldn’t have been more helpful.
Highly recommended.

Mat was faultless, very friendly, extremely knowledgeable about our Adria van. He quickly replaced a damaged speaker and was very willing to spend time with us answering any questions we had about our new van.

The service provided this week was brilliant. From a call the week before to confirm my appointment through to the day of our habitation check the personal attention to detail and updates were very well received.

You hear lots of complaints about poor after service in this industry. My experience with Leisure World has been excellent.

Thank you to Karen and Danny 😀

We visited Leisure world originally when we were looking for starter items after we had purchased our caravan. The shop is very well stocked and the cafe very tempting. We were new to caravanning and found all of the staff both friendly and knowledgeable with regard to accessories we would require. I should highlight Ben who we dealt with the most, he provided excellent service and went out of his way to get the items we wanted.
Our original visit was almost a year ago and we have visited frequently since then, including today. We did have a couple of issues with the items we originally bought but we contacted Ben and he sorted these out promptly without any fuss. So a great experience all round, highly recommended.

Brought my camper van in for a habitation check. The staff are so friendly, helpful and efficient. The facility has so much to offer to restock and the cafe is amazing.

Our caravan was in for a service. On collecting we mentioned to Sophie we had a problem with the front drawer. She found a service technician who sorted it within 10 minutes. Excellent customer service from Sophie and the technician who fixed the drawer. Unfortunately we can’t remember the technicians name.

Picked up our new caravan today and the whole team at leisure world were extremely helpful and attentive. Ellie Brown kept us up to date with progress from order to collection and surprised us with a cheeky bottle of fizz on collection! We will definitely recommend leisure world

We called in today on spec with an issue working the control panel. Margaret who had sold us our motorhome came straight away, but as she was with another customer she got Lawrence to come and look after us, he arrived quickly and was very helpful and friendly and sorted the issue out in a few minutes.
Couldn't have had better service

Disappointed in there customer service I have emailed three times in the last couple of weeks regarding a query on a camper van only for it to be passed to a sales person who still hasn't contacted me have bought 2 caravans from them but after this dont think they will be my number one dealers they obviously dont want the business.

Thankyou I did get a reply from your office staff who I contacted twice and she said she would pass on to the sales staff I have checked all my spam and trash folders and I dont see a reply apart from the one I received from you this morning ,due to the time of the query we have now got sorted Regards J.

We bought a £50,000 moter home from this company last year they were problems with the heating camera and Ariel we contacted them on a number of occasions but nobody ever contacted us we used the van for the full season and then contacted them again to take it in for repair we were lied to on a number of occasions staff saying the work had been done and it hadn’t it’s been with them for 12 weeks and it still they have not finished the repairs we were promised I would never buy from this company again the customer service is completely unacceptable they haven’t a clue how to treat customers so very disappointed nobody has even apologised for the inconvenience it has caused and the lies that have been told to us

I recently visited Leisure World in Catterick regarding an ongoing issue with my motorhome, specifically an engine management light that had been causing concern.

I have to say, the service team—Andrew and Lauren—were extremely helpful from the outset. They took the time to look into the issue properly and, rather than just guessing or pushing unnecessary work, they were honest and professional in their approach.

What really stood out was that they recommended a specialist company, Truck Technics in Leyburn. They even made the initial call for me and then handed everything over, which made the whole process seamless and stress-free.

After speaking with Truck Technics and taking their advice, I’m pleased to say the issue has now been resolved. The service there was absolutely brilliant, and the repair was carried out at a lower cost than what I’d been quoted by a Fiat main dealer.

Overall, I really appreciated the honesty, support, and customer-first attitude from Andrew, Lauren, and the team. It’s refreshing to deal with a company that genuinely wants to help rather than just sell.

Highly recommended.