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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Levelset’s customer service is extremely disappointing. When you actually need help, they are unresponsive and unavailable. I’ve reached out multiple times and either received no reply or very del... Ver más

Valorada con 5 estrellas sobre 5

I have left several reviews for Levelset over the years. What comes to mind, when I think of what Levelset does for the company I work for, and my position is; PEACE OF MIND!" I no longer stress and... Ver más

Valorada con 5 estrellas sobre 5

Ashley Falcon is always a pleasure to talk with such a sweet & caring voice. We truly appreciate her expertise and professionalism. She has always been there ready and able to help with all of our que... Ver más

Valorada con 5 estrellas sobre 5

I have chatted and called Levelset over the fast fue days beginning with March 4, 2024. EVERYONE had been helpful and kind. I have been uncertain about the path and what I needed to contribute to th... Ver más

Información sobre la empresa

  1. Mayorista de material de construcción

Información proporcionada por diversas fuentes externas

Levelset helps contractors and suppliers get payment under control, and sees a world where no one loses a night’s sleep over payment. Over 500,000 contractors and suppliers connect on Levelset’s cloud-based platform to make payment processes stress-free. Users easily exchange payment documents like lien waivers, pay applications, and preliminary notices, they see a complete picture of who is on their job, and are empowered with the resources and knowledge they need to be confident in payment. The results are faster payments and fewer surprises.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 5 estrellas sobre 5

Ashley Falcon is the best!

I needed help in the area of Mechanic's Liens and how to update information in Levelset. I just entered information to Prelim projects. I wasn't too clear on the ongoing information that is needed to keep us on top of the projects, especially out of state projects. She gave me loads of information and a link for educational classes. This will help me moving forward. Thanks Ashley for your time and patience!

23 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ashley is the best!

Ashley always responds to my emails in a timely manner! What I also appreciate is that she takes the time to educate me on where I need to go on the website to accomplish what I need to do! She is very patient and always a friendly voice on the other end of that phone call. Today she followed up our phone conversation with screenshots to have for future use.

27 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Kendra was amazing

Kendra was amazing , very helpful . I made an email mistake on my account. Accidentally creating another profile. She was able to get that corrected and also gave me the current update on the status of my order

27 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

To whom it may concern,

To whom it may concern,

on the 6th of June I spoke with Ashley and Robert about the previous year with Levelset. It was nice to review the year and I found the statistics that they provided about our use of service to be quite helpful. They helped put into perspective how much we use the service. Outside of that we spoke about possibly expanding our use of the service to implement sending invoices to clients. Ashley had followed up after this conversation and provided reports and informational resources about the steps for having our bookkeeping software meld with Levelset. Overall, I found the conversation to be quite useful and it has opened the discussion on our end to utilize Levelset more.

6 de junio de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Nice automation, poor communication

We have been using this service for many years and even enjoy the upgraded membership with legal service. It is good basic coverage for our small business. Today 6.6.23 I called after processing our first lien on the first. As described 6.1.23 @ 10:42 to the Levelset associate I spoke to after completing the data input & payment- it is a rush (which I paid extra for) because the home is selling, lady died. The person I spoke to the first time told me to watch for notifications. The second person today, Lily, tells me they sent a notification telling me to sign a document. This is waiting on me! She stated it was sent 6.1.23.
The only email from levelset is the receipt
AMOUNT PAID
$413.00
DATE PAID
Jun 1, 2023, 9:01:36 AM
June 2nd was the link for this review.
June 5th an email telling me my jobs are clear.
Almost $7k wrapped up in this job and I invest $413 for a rushed lien that isn't rushed to those processing the rush.

6 de junio de 2023
Opinión espontánea
Logotipo de Levelset

Respuesta de Levelset

Hi Kelly -

My name is Devin and I lead our Customer Support Team at Levelset. First and foremost, I would like to thank you for taking the time to tell us about your experience, and I am sorry to see that it did not meet your expectations. Feedback like yours helps us maintain and, when necessary, improve upon the service we provide every day to construction industry professionals.

I apologize that you did not receive your desired outcome while interacting with our team. I am personally looking into your cases and will be reaching out directly with the best solution for you.

In the meantime, should you need anything please feel free to reach out to me directly.

Devin Anderson
Manager, Customer Support
devin@levelset.com
504-265-9155

Valorada con 1 estrellas sobre 5

They are a Scam, do NOT use Levelset

They promised we would have access to an attorney for any questions we have, that is FALSE!! They have a "forum" that you can ask an ambiguous question but you cant be specific about your case. They promise to lien a job, but their representatives have no clue what the criteria's are to lien a job. They do not understand the "recordable date" work was last finished on a job. They tell you to fill out the information and then they submit the documents but have no idea if the information is credible, isn't that why you join Levelset, to help you lien a project. Do NOT SPEND A PENNY ON LEVEL SET!!! THEY ARE A SCAM.

2 de junio de 2023
Opinión espontánea
Logotipo de Levelset

Respuesta de Levelset

Hi Alisha,

My name is Erin, and I lead Levelset's Customer Support team. Thank you for sharing your experience; I'm sorry to see that Levelset didn't meet your expectations.

Our legal forum is public. As such, we always want to ensure questions posted there do not violate any party's privacy. This includes avoiding naming specific entities or individuals involved in ongoing legal matters. We did remove the question from the public site, but I invite you to repost it without the identifying information if you'd like to.

I've reached out to your account management team, who is looking into the details of your agreement. Levelset does not offer attorney access or legal advice, and therefore we do require that our partners determine what job information to list on their documents to ensure accuracy.

You should hear from your account team shortly. If I can help with this further, feel free to reach out to me directly.

Erin Classen
Senior Manager, Customer Support
erin@levelset.com

Valorada con 5 estrellas sobre 5

Quick to respond

She was able to help me with all my questions. And She was quick to respond. Not only that. I chatted with her a second time and she fixed the problem I created after we finished our first chat!!

Kendra was a rockstar!

31 de mayo de 2023
Opinión espontánea

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