Customer service through texting or on the phone is amazing. The teeth anti-age whitener is fantastic. And it strengthens enamel! I am trying out the anti-aging cream and the fading serum. I see sl... Ver más
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Consulta las opiniones de los clientes
I have been using the total cream for years. It seems to work fairly well. I haven’t found anything better! Subscription is hard or impossible to manage online, but calling customer service is easy an... Ver más
La empresa ha respondido
i ordered the tanning oil, which does not seem to be working). It is not clear that when you order and get a 25% discount you are automatically signed up for the subscription. the only way to cancel i... Ver más
La empresa ha respondido
I bought Lifecell all in one anti ageing cream. The product itself was ok it wasn’t miraculous but it did leave my skin looking and feeling good. This stuff was expensive. I think I was paying ( it wa... Ver más
La empresa ha respondido
Información sobre la empresa
- Clínica dermatológica
- Proveedor de productos de belleza
- Industria cosmética
- Tienda de cosméticos
- Tienda de salud y belleza
Escrito por la empresa
Discover LifeCell™ Skincare Official Site. Dermatologist recommended anti-aging skin care formulated to reduce the appearance of wrinkles and fine lines.
Información de contacto
701 N Federal Hwy, 33009, Hallandale Beach, Estados Unidos
- 1-866-977-1412
- supervisor@lifecellskincare.com
- lifecellskin.com
2,9
Medio
140 opiniones
Ha contestado el 96% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I ordered an overpriced lip product…
I ordered an overpriced lip product and, despite using it as directed, only noticed slight hydration. Unexpectedly, I was charged for auto-ship, which I don’t recall signing up for. I reached out to customer service, asking them to stop the auto-ship while keeping the second order to give it a fair chance. They quickly voided the second order, indicating it wasn't a real person I was communicating with. While I appreciate them stopping the auto-ship, it wasn’t what I requested. I’m concerned about getting reimbursed through PayPal, but at least they discontinued it right away, earning them two stars instead of one. Ultimately, this product is overpriced and underwhelming, and I wouldn’t recommend ordering from them.
5 de septiembre de 2025
Opinión espontánea
Respuesta de LifeCell Skin
Hi Shantih, thank you for your feedback—we’re sorry to hear the product didn’t meet your expectations and that your experience with support wasn’t what you were hoping for.
We want to clarify that our subscription option is presented during checkout, and our team acts as quickly as possible on requests, though we understand this may not have matched your specific preference in this case.
Please reach out to us at supervisor@lifecellskincare.com so we can review your account, address your concerns, and assist further.
LifeCell Customer Support Team
I ordered the fading serum and received…
I ordered the fading serum and received a rather large gift along with it. Nice!
8 de agosto de 2025
Opinión espontánea
Respuesta de LifeCell Skin
Hello Wendy, thank you so much for your kind feedback! We’re so glad you’re enjoying your order.
I thought I'd try these products
I thought I'd try these products, so having ordered, and fully paid, I never recieved my delivery, and nobody every answered mt complaints via email or bad reviews, or though Facebook... I'm surprised they are still around, as I just assumed its all a scam
5 de agosto de 2025
Opinión espontánea
Respuesta de LifeCell Skin
Hello Ben, we’re really sorry to hear this and understand how frustrating it must be not to receive your order or a response.
We would never want any customer to feel this way, and we’d truly like the chance to look into what happened.
Please reach out to us at supervisor@lifecellskincare.com with your details so we can review your order and help resolve this for you.
I Love the LifeCell products
I Love the LifeCell products, they make my skin brighter & soft. The Facebook customer service is really the best!! People just need to read that in the terms & conditions it informs this is subscription based!! Also you can ask for one purchase by calling in. All of them come under guarantee.
20 de mayo de 2025
Opinión espontánea
Respuesta de LifeCell Skin
Hi Maria,
Wow, thank you so much for this wonderful review — it truly made our day!
We are so thrilled to hear that LifeCell products are leaving your skin brighter and softer — that is exactly what we set out to achieve for every single customer!
You are also such a star for highlighting some really important points that we'd love to echo for anyone reading:
✔ Our subscription terms are clearly outlined at checkout in the terms & conditions.
✔ One-time purchases are absolutely available — simply call our support team and they'll be happy to set that up for you.
✔ All our products come with a money-back guarantee, so every purchase is fully protected.
And we couldn't agree more — our Facebook customer service team works incredibly hard and your kind words will mean the world to them!
Thank you again for being such a loyal and supportive LifeCell customer. Reviews like yours remind us why we do what we do. We can't wait for you to continue seeing amazing results!
The LifeCell Skin Team
Horrible company don't buy!!
Horrible company don't buy!!! they secretly throw you into a subscription and then keep sending you product without notify it shipping then charge you to ship back . plus product don't work. there is no trying with this company
9 de julio de 2025
Opinión espontánea
Respuesta de LifeCell Skin
We’re really sorry to hear about your experience—we understand how frustrating this must feel.
We do want to clarify that our subscription details, including billing and shipping, are presented during checkout, and we would never enroll anyone without consent.
That said, we’d really like the opportunity to make this right. Please reach out to us at supervisor@lifecellskincare.com so we can review your account.
We’re here to help and will do our best to resolve this for you.
LifeCell Customer Support Team
Offered a free trial, Got scammed
Offered a free trial, with refund if not satisfied. Then said I had to return UNOPENED product for refund. That makes no sense. Made it impossible to stop them from sending yet another $160 tube of skin product. I had to cancel my credit card. Scam tactics.
22 de mayo de 2025
Opinión espontánea
Respuesta de LifeCell Skin
Hi Keith, we’re really sorry to hear about your experience—we understand how frustrating this must feel.
We’d like to clarify that our trial and refund terms, including return requirements and subscription details, are outlined during checkout, and we would never intend to make the process difficult.
That said, we’d truly like the opportunity to look into this and help make things right for you. Please reach out to us at supervisor@lifecellskincare.com so we can review your account and assist further.
LifeCell Customer Support Team
useless products and refused to refund…
useless products and refused to refund after 15 days, never buy it, bad service and attitude
14 de abril de 2025
Opinión espontánea
Respuesta de LifeCell Skin
Hello Candice, we’re sorry to hear that the product didn’t meet your expectations and that your service experience was disappointing.
Our reorder refund policy, including the 15-day timeframe, is outlined at the time of purchase, but we understand how frustrating this can feel.
We’d still appreciate the opportunity to review your situation and see how we can help.
Please reach out to us at supervisor@lifecellskincare.com so we can assist you further.
LifeCell Customer Support Team
BEWARE!!
BEWARE!!! Agreed this is a scam! I did not sign up for any kind of subscription yet two months later I received another lotion in the mail that I did not order, and there wasn’t even an email saying it was coming. This is a scam!!!
1 de abril de 2025
Opinión espontánea
Respuesta de LifeCell Skin
Thank you for your review and we sincerely apologize for the frustration you experienced with your subscription.
We never want a customer to feel stuck or unheard, and we want to assure you that cancelling your subscription is something we can take care of quickly and easily.
LifeCell Customer Support Team
Stay away from this company
Stay away from this company . They keep sending you their product and charge you pretending that you have subscribed for a monthly supply .
31 de marzo de 2025
Opinión espontánea
Respuesta de LifeCell Skin
Hi Dominique, we’re sorry to hear about your experience—we understand how frustrating this must feel.
We’d like the chance to look into this and help clear things up for you.
Please reach out to us at supervisor@lifecellskincare.com so we can review your account and assist further.
LifeCell Customer Support Team
This is a scam!
This is a scam!! Stay away from this company please!! They sent me a cream to try for free, if I didn’t want to be charged, I needed to return it in certain period of time.
I returned it on time and they not just charge me the value of the cream that was $94 dólares, they took from my account 227 USD !!! I have sent emails and no one gets back to me.
This is the first time that money get taken from my account without authorisation.
Please stay away!!!!!!
25 de marzo de 2025
Opinión espontánea
Respuesta de LifeCell Skin
Hello Andrea, we’re really sorry to hear about your experience and understand how upsetting this must have been.
While this review is from some time ago, we would still like the opportunity to look into what happened and provide any clarification or assistance we can. We would never want anyone to feel that charges were made without authorization.
If you’re open to it, please reach out to us at supervisor@lifecellskincare.com so we can review your account and assist further.
LifeCell Customer Support Team
So glad I checked reviews as I was on…
So glad I checked reviews as I was on the fence ready to order this product...thankyou ppl for the headsup,poor customer service is thievery.
8 de marzo de 2025
Opinión espontánea
Respuesta de LifeCell Skin
Hello Tim, we appreciate you taking the time to share your thoughts.
We’re sorry to hear that our reviews gave you that impression, as we always aim to provide a positive experience for our customers.
If you ever have any questions or would like clarification before making a decision, we’re here to help.
LifeCell Customer Support Team
I had a reaction to their treatment I…
I had a reaction to their treatment I ordered, I contacted customer service and their response was rude !
Very aggressive attitude, the 60days return policy was not applied to my case, they are threatening to not refund if I don't send it back before 2/28 ?? If you're in a rush, just send me a prepaid return label . Very insulting experience. Products overpriced and can be found somewhere else much cheaper as other reviews said.
16 de febrero de 2025
Opinión espontánea
Respuesta de LifeCell Skin
Hello Reham, we’re really sorry to hear about your experience—that’s not the kind of interaction we want anyone to have, especially when dealing with a reaction.
We understand how upsetting this must have felt and appreciate you bringing it to our attention.
Our return policy and timelines are outlined at the time of purchase, but we’d still like the chance to review your case and assist. Please reach out to us at supervisor@lifecellskincare.com. so we can take a closer look and help resolve this for you.
LifeCell Customer Support Team
Thanks for the heads up I was about to…
Thanks for the heads up I was about to purchase thank you everyone for the great reviews DO NOT BUY IT
7 de febrero de 2025
Opinión espontánea
Respuesta de LifeCell Skin
Hi Greg, we appreciate you sharing your thoughts.
We’re sorry to hear that our reviews gave you that impression, as we always strive to provide a positive experience for our customers.
If you have any questions or would like more information before making a decision, we’re here to help.
Please feel free to reach out to us at supervisor@lifecellskincare.com.
LifeCell Customer Support Team
I started using life cell on December…
I started using life cell on December 11,2024, after a short time, my face became dry, red, itchy, nowhere in the information did it mention any of the above, after googling, I found out , this could happen and to use moisturizer, I did, but it got worse, now I have large red bumps , especially around my face and neck!! Long story short, it’s over a month I am treating my face that is still irritated, itchy, red bumps and I see no end!! I’ve called, emailed the company with no response, the customer service does not supply service!! I warn, do not use this product,,
11 de diciembre de 2024
Opinión espontánea
Respuesta de LifeCell Skin
Hi there, we’re really sorry to hear about your experience—skin reactions can be very uncomfortable and concerning.
We understand how frustrating it must feel, especially if you’ve had difficulty reaching support, and we sincerely apologize for that.
While individual reactions can vary, we’d really like the opportunity to look into this and assist you directly.
Please reach out to us at supervisor@lifecellskincare.com so we can review your case and help as soon as possible.
LifeCell Customer Support Team
Total scam
Total scam. Doesn't do anything and they put me on a subscription without me know so I ended up paying like 300 bucks for this complete useless junk. Used to it for a month and I swear I look worse than when I started. Do not buy this!!!
19 de enero de 2025
Opinión espontánea
Respuesta de LifeCell Skin
Hello Kyle, we’re really sorry to hear about your experience—we understand how frustrating this must feel.
We do want to clarify that our subscription details, including billing, are presented during checkout, and we would never enroll anyone without consent.
We’re sorry the product didn’t meet your expectations, as results can vary from person to person.
LifeCell Customer Support Team
It doesn’t work
It doesn’t work. Then they put you on automatic monthly delivery. Do yourself a favour and don’t get sucked in.
13 de enero de 2025
Opinión espontánea
Respuesta de LifeCell Skin
Hello Jennifer, we’re sorry to hear the product didn’t meet your expectations—we understand how disappointing that can be.
We do want to clarify that our subscription option, including recurring deliveries, is presented during checkout, and we would never enroll anyone without consent.
LifeCell Customer Support Team
Long time user
I’ve been using Lifecell for many years and find it simple to use especially traveling. It lasts a long time and I have compliments all the time that I don’t look 68!
1 de enero de 2025
Opinión espontánea
Respuesta de LifeCell Skin
Hi Susan, thank you so much for your kind words and for being a long-time customer!
We’re so happy to hear you’re enjoying the product, especially how convenient it is for travel.
And getting compliments like that is the best—we love hearing it!
If you ever need anything, feel free to reach out to us at supervisor@lifecellskincare.com.
LifeCell Customer Support Team
Cheaper options
I ordered it once and somehow escaped the auto ship problem. I like the cream and feel it does a good job with my 76 yr old face. On a whim, I googled it and found it on Walmart for less than $20 with free shipping.
26 de diciembre de 2024
Opinión espontánea
Respuesta de LifeCell Skin
Hello Karen, thank you for sharing your experience—we’re glad to hear you’ve been happy with the product and the results.
We do recommend purchasing directly through us or authorized channels to ensure product authenticity, quality, and full customer support.
If you ever have any questions or need assistance, we’re always here to help.
Please feel free to reach out to us at supervisor@lifecellskincare.com.
LifeCell Customer Support Team
SCAM ALERT
SCAM ALERT. SCAM ALERT. Do not fall for this. In the fine print of 'order terms' you agree to be entered into the monthly subscription at full price. When you figure this out, there is nowhere on their website to cancel, you have to call or email them. Complete B.S. Assholes at Lifecell should be ashamed of themselves. BTW, after using the product I do NOT look 25% younger. Complete nonsense. Don't waste your money.
22 de diciembre de 2024
Opinión espontánea
Respuesta de LifeCell Skin
We’re really sorry to hear how frustrating this experience has been—we understand your concerns.
We do want to clarify that our subscription terms, including recurring billing, are presented during checkout, and cancellation can be completed by contacting our support team.
We’re also sorry the product didn’t meet your expectations, as results can vary from person to person.
We’d be happy to look into your account and assist further—please reach out to us at supervisor@lifecellskincare.com.
LifeCell Customer Support Team
Scam
Same issue as some others. Scammed into a subscription. Then to return they say don't open package. Unfortunately it's sent by a 3rd party and you have no clue until after it's opened.
Now they want me to send it back at my expense.
On top of that, the product doesn't work at all.
4 de diciembre de 2024
Opinión espontánea
Respuesta de LifeCell Skin
We’re really sorry to hear about your experience—we understand how frustrating this must feel.
We do want to clarify that our subscription details and return guidelines are provided during checkout, and we never intend for the process to feel unclear or difficult.
That said, we’d really like the opportunity to look into this and see how we can help.
Please reach out to us at supervisor@lifecellskincare.com so we can review your account and assist further.
LifeCell Customer Support Team
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