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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Customer service through texting or on the phone is amazing. The teeth anti-age whitener is fantastic. And it strengthens enamel! I am trying out the anti-aging cream and the fading serum. I see sl... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I have been using the total cream for years. It seems to work fairly well. I haven’t found anything better! Subscription is hard or impossible to manage online, but calling customer service is easy an... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

i ordered the tanning oil, which does not seem to be working). It is not clear that when you order and get a 25% discount you are automatically signed up for the subscription. the only way to cancel i... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I bought Lifecell all in one anti ageing cream. The product itself was ok it wasn’t miraculous but it did leave my skin looking and feeling good. This stuff was expensive. I think I was paying ( it wa... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Clínica dermatológica
  2. Proveedor de productos de belleza
  3. Industria cosmética
  4. Tienda de cosméticos
  5. Tienda de salud y belleza

Escrito por la empresa

Discover LifeCell™ Skincare Official Site. Dermatologist recommended anti-aging skin care formulated to reduce the appearance of wrinkles and fine lines.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

140 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 96% de las opiniones negativas

Suele tardar más de 1 mes en responder

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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Do not buy

Ordered what I thought was a one time purchase when I received another shipment. I hadn’t even tried the product yet. I immediately notified the company- they stated I ordered a subscription- I never would have done that. I tried the product that day to see if I liked it and my face immediately got red with welts and terrible itching. After washing my face several times, still itching the next day. I threw $ right out the window!

30 de septiembre de 2024
Opinión espontánea
Logotipo de LifeCell Skin

Respuesta de LifeCell Skin

We’re really sorry to hear about your experience—that sounds very uncomfortable and frustrating.
We understand how concerning a skin reaction can be, and that’s definitely not the experience we want for anyone.
While we present subscription details during checkout, we’d really like the opportunity to review your account and see what happened.
Please reach out to us at supervisor@lifecellskincare.com so we can take a closer look and assist you further.

LifeCell Customer Support Team

Valorada con 1 estrellas sobre 5

Total Scam!

I purchased the brown spot remover and the teeth whitening program.......what crap! Paying that huge amount for the ridiculous teeny-tiny size of both products wouldn't make a dent in removing brown spots or whitening teeth. The product is a scam!!!

8 de julio de 2024
Opinión espontánea
Logotipo de LifeCell Skin

Respuesta de LifeCell Skin

We’re sorry to hear the products didn’t meet your expectations—we understand how disappointing that can be.
We stand behind our product quality, though results can vary from person to person.
We’d appreciate the opportunity to look into your experience and assist you further.
Please reach out to us at supervisor@lifecellskincare.com so we can help.

LifeCell Customer Support Team

Valorada con 1 estrellas sobre 5

I ordered the cream it was expensive…

I ordered the cream it was expensive but at 73yrs I wanted to treat myself.
I was sent anothe cream again without my permission $234 was taken out of my credit account as I am a pension it hit hard.I am not knocking your cream but this can not happen again.Regards Julie Thomas

8 de septiembre de 2024
Opinión espontánea
Logotipo de LifeCell Skin

Respuesta de LifeCell Skin

Hi Julie, thank you for sharing your experience—we’re truly sorry to hear how this impacted you.
We completely understand how concerning an unexpected charge can be, especially in this situation.
We do want to clarify that our subscription details are presented during checkout, but we never want anyone to feel caught off guard.
We’d really like the opportunity to review your account and make sure this is properly addressed.
Please reach out to us at supervisor@lifecellskincare.com so we can assist you directly.

LifeCell Customer Support Team

Valorada con 5 estrellas sobre 5

I bought Lifecell skin cream in their…

I bought Lifecell skin cream in their official and I just love it! The only thing is that I live in Spain and the customs made me pay 57€ taxes and I had to fill a lot of forms to receive it. But even so I shall order ir again!

13 de junio de 2024
Opinión espontánea
Logotipo de LifeCell Skin

Respuesta de LifeCell Skin

Thank you so much for your kind feedback—we’re so happy to hear you love the cream!
We completely understand how frustrating customs fees and paperwork can be when ordering internationally.
We truly appreciate your support despite that, and it means a lot that you plan to order again.
If you ever need assistance, we’re always here to help.

LifeCell Customer Support Team

Valorada con 4 estrellas sobre 5

I have tried Lifecell and honestly I…

I have tried Lifecell and honestly I have seen the difference on the wrinkle on my forehead, but the only thing I can do without is that it is expensive. I see a bunch of people disappointed with the results, but we have to honest with ourselves people, you have to be consistent with its use. Also you have to be very careful with those sites that claim to sell you Lifecell when it is obviously a scam and it is not the real Lifecell. You can tell if you look at the origin of the product, make sure it’s not coming from China, you have to read that it comes from South Beach otherwise it’s fake. Other than that, yes it does work due to the retinol in the product.

4 de junio de 2024
Opinión espontánea
Logotipo de LifeCell Skin

Respuesta de LifeCell Skin

Thank you so much for your thoughtful and honest feedback!
We’re glad to hear you’ve seen a difference and appreciate you highlighting the importance of consistency.
You’re absolutely right—purchasing from trusted sources is key to ensuring authenticity and quality.
We truly appreciate your support and insight, and we’re always here if you need anything.

LifeCell Customer Support Team

Valorada con 1 estrellas sobre 5

Did not work for me

Did not work for me. I returned it.

1 de junio de 2024
Opinión espontánea
Logotipo de LifeCell Skin

Respuesta de LifeCell Skin

We’re sorry to hear the product didn’t work out for you, but we appreciate you giving it a try.
We’re glad you were able to complete the return, and we hope the process was smooth.
If you ever have any questions or need assistance in the future, we’re always here to help.

LifeCell Customer Support Team

Valorada con 1 estrellas sobre 5

Be very careful when ordering from this…

Be very careful when ordering from this “company” is it Life Cell or South Beech? Buyer beware if you purchase at a discounted price they will automatically enroll you in a subscription. Then to get your money back takes an act of God, they have more excuses oh PayPal has a claim open NO THEY DO NOT, give us a day or two it’s been 2 days already etc etc etc. The cream isn’t worth it anyway does nothing just some more BS to get people to buy it. DONT DO IT.

20 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam alert!

Scam alert!! By purchasing any promotional products from LifeCell Skin, you apparently agree to sign up for a subscription. You don't know that until they charge your credit card again and again even though you have not made new purchases. They don't send ANY notifications that a new order was placed, processed, or shipped. Nothing. You simply see a new charge on your CC. The product they are selling doesn't work as advertised either. If it worked, people would be buying it without being tricked into it. It is disheartening to see companies like this freely advertising and taking advantage of people who decide to give their very pricey products a chance.

20 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

So far, so good

Quick response to a shipping concern. I’m enjoying the product, but I can’t provide long-term results, as I have only been using the cream for about a month. It feels great on my skin.

15 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I was using this product but haven't…

I was using this product but haven't really noticed a difference. Some said to try a cream that comes in a pot call XYZ and I got this online. It works 100% better as it's goes on smother, doesn't feel like your wearing a mask like Lifecell does. Stopped using Lifecell as it doesn't work for everyone.

12 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I'm concerned about their advertisement…

I'm concerned that their advertisement is misleading. I bought the product a month ago to try it without opting into any automatic shipments. Yet today, I noticed a $139 charge on my bank card. When I contacted their support, they told me the charge was due to a promotional deal that included automatic shipments. Does it make sense that a promotional purchase automatically enrolls you in recurring shipments? If the product had worked as advertised, I wouldn't mind, but I haven't seen any results on my face.

While on the phone with support about canceling the auto-shipment, I didn’t hear her speak to anyone else. However, I received the cancellation email immediately. Interestingly, the email claimed she had spoken with the manager to offer me a better price. You can see the email they sent below.
***********
Thanks for contacting us today. It is my pleasure assisting you! As per your request, I canceled all future LifeCell All In One orders until you receive further notice.

After carefully reviewing your account I see that your order has already departed our fulfillment facility and is currently en route to you. If you do not want to give LifeCell a longer chance, simply refuse the package at the time of delivery so that it gets sent back to us. Then reply to this email to let me know it’s on its way. We must receive the package back within 15 days from the delivery date, unopened and unused. As an added measure of protection, I highly recommend that you bring the parcel to the post office directly and ask them to scan it in as refused.

I went ahead and spoke with my manager who gave me the approval to discount your shipped LifeCell order, making it only $64.25. All you have to do is simply email me back stating you would like to keep the order that is en route to you and I will be happy to initiate a refund of $74.75 for the difference. You will not be sent out any more orders after this one unless you request it. ***Please note that since we are extending such an amazing discount all sales are final.***

If you decide that you are happy with this price I can mark all future orders at this rate, as long as you have an active subscription. Normally our product is a two month supply, however, we can adjust your shipping intervals to whatever suits your needs best!

12 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Got all my money back from my bank

Got all my money back from my bank , first life cell said it was a trial all I had to pay was shipping, they charged my card 95 $ second they dipped into my card AGAIN for 12.95 ( for nothing ) their product DOES NOTHING !!! Do not buy or trust this company

9 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I’m appalled with you

I’m appalled with you. Too bad I can’t post a picture of your fake before and after pics. You use the same photo and blur the skin I hope people look closer and see that the lashes in the hair are in the exact same position exact. I am completely grossed out that you would use the vulnerability of people looking to improve their skin, pretending your stupid product works.

25 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered FREE TRIAL

I ordered FREE TRIAL . It is $4.25 shipping only but charged my card $189.¡!!!!! Scam. So my first card was declined and now I know why. It put me over my limit. So if my debit card is charged $189. I will dispute it as a scam. I want to cancel this 03/13/24.

13 de marzo de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

I am very happy with LifeCell…it is…

I am very happy with LifeCell…it is creamy not greasy. If people say it’s shiny or greasy, they may have purchased a fake or knock off! Be careful you buy from reputable seller. I’m 72 and have bad sun damaged skin, but this cream has helped a lot…I use the face cream under my eyes too! Never have a bad reaction.

12 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Thus product is absolute rubbish and…

Thus product is absolute rubbish and doesn’t fulfill any of its overblown claims. I’m sure if I had the testing wherewithal to hand I would find it’s nothing but a tube of, at best, basic, high-street-available emollient. Don’t waste your money.

1 de octubre de 2023
Opinión espontánea

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