lillyshair.com Opiniones 

256
TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Just got an absolutely stunning silk topper from Lillyshair. Best quality I've ever seen after years of searching. I got a wonderful welcome, the skill of the colour technician & stylists was exemp... Ver más

Valorada con 5 estrellas sobre 5

I honestly cannot tell you how happy I am with my wig!! It arrived SO quickly. The hair is excellent quality, the hairline is exceptional and the fit is MWAH. I can wear it completely glueless so the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Lilly’s Hair is a wonderful wig vendor. They have some of the most beautiful dimensional colored wigs in the whole market. I have several from Lillys and I love them all.

La empresa ha respondido

Valorada con 1 estrellas sobre 5

They used to have a shop on Etsy, but they ended up closing their store because customers were sending back their wigs. Lilly kept sending the wrong wigs, and for over a thousand dollars, they refused... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de pelucas

Escrito por la empresa

Human hair wig manufacturing company based in Glasgow.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

256 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 45% de las opiniones negativas

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3,6

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(256)

24 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Love it!

Found that shop because of the good reviews on here, ordered my first one and was not dissapointed. Recently i bought my second wig from there and i love the quality.
A lot of other shops have beautiful wigs and after a few washes they look like a birds nest. Not here. With proper care, the wigs from this shop look beautiful even after months wearing it daily. The wig always comes almost ready to wear and i look as fresh out of the saloon. The scalp is super realistic and the knots are already bleached. I wear wigs for quiet some time now and i never felt that good and confident. Thanks lillyshair ❤️

13 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Sent the wig back due to the lace…

Sent the wig back due to the lace having a hole inside it and there being no adjustable strap inside as promised. Have proof of delivery but I haven’t been refunded and they’re not responding to any emails, messages or phone calls. Absolutely disgusted with the customer service and I will be taking this further. Quick enough to take your money but won’t refund you when there’s an issue and just ignore you. Trading standards will be getting involved if I don’t get a refund asap!!

2 de diciembre de 2023
Opinión espontánea
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Respuesta de lillyshair.com

Hi Emma,

We are sorry to hear that the lace on your wig had a hole in it.

Our wigs usually don’t have a hole inside, it could be that the comb inside got caught in the lace. We take full responsibility for this and apologise for the inconvenience caused.
I can also confirm that you have been refunded in full.

Thanks,
Lillyshair Team

Valorada con 1 estrellas sobre 5

They don’t seem to care about their customers…

I’m very disappointed with the service I’ve received from this company. My wig was delivered three weeks late and I had to constantly chase them up. I later found out the reason for the delay was because they hadn’t paid enough postage and Royal Mail wouldn’t release my package until I’d paid the outstanding fee! When I placed my order, it says on their website that delivery is free. I emailed Lillyshair to ask for a refund on the postage I’d paid. It’s been a week now and I still haven’t received a refund. Once they have your money, they don’t really care about after sales service!!!

3 de noviembre de 2023
Opinión espontánea
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Respuesta de lillyshair.com

Hi Wendy,

We are sorry to hear that your parcel was not delivered on time due to postage underpayment, we take full responsibility for this and will refund the shipping fee you paid.


Please email help@lillyshair.com to get a refund.


Thanks,
Lily

Valorada con 5 estrellas sobre 5

Changed My Life!

I’ve been wearing hair pieces of all different variations for over 10 years. As I’m someone that has always struggled with their hair, and experienced hair loss. But in July 2022 I decided to buy a U-Part Wig from LillysHair, and it’s genuinely changed my life! My hair is blue… So I get Santana (Platinum Blonde), and then I dye it blue myself. It looks absolutely fabulous! Honestly, it’s the best hair that I’ve ever had! I’ve brought 2 U-Part Wigs from LillysHair now, and I’m hoping to buy another one soon :)

23 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

What an amazing experience

After being let down by my normal wig company after months and months of waiting I decided to try lillyshair....
I could not be more pleased with my experience, I explained my situation and that I was getting desperate for a new wig I ordered what I thought was the right colour and within 5 days it arrives, the wig looked great but unfortunately the colour just was not what I wanted, so I emailed straight to her, she was extremely helpful and we organise a call so we go the colour right, after a video call the same day she know exactly what I needed, it arrived only days later.
To say I'm happy to is an understatement, lilly was amazing so supportive on was was becoming a very stressful situation for me and the wig is beautiful. As any one out there knows wigs are not just a pair of shoes they allow us to leave the house with confidence we deserve.
I can only thank lillyshair for this.

21 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Look no further

Look no further, this is it. From cost to quality, Lilly has it. I’ve bought many units from her and all of them are better than any wig I’ve bought from anywhere else, AND none of them has cost as much as what I’ve spent in the past elsewhere. I’ve had alopecia all my life and universalis for the past 10 years so wigs have been a friend and foe of mine for a long, long time. Sometimes you have to take a loss on a wig because returns are difficult with hair and quality is even more tricky. At least with Lilly, I know I am getting the best of the best. Customer for life!

13 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

best of the best

LillysHair is easily the best wig supplier I have ever used. I started wearing wigs a few years ago and have since tried literally dozens of suppliers around the US, having lived in NYC, Miami, and LA. Nothing else even comes close. My own family doesn’t even know that I wear wigs…that’s how realistic LillysHair units are.

The knots are bleached to perfection. The coloring is phenomenal. There’s no weird musty or chemical smell. The cap construction makes the units fit like a glove. The hair is totally cuticle aligned and flows as if it were growing out of my scalp. The units arrive in days…and I live across the world from the factory. Importantly, I have only experienced top-notch customer service for all of the ten or so units that I’ve purchased so far. I would give more than five stars if I could. Highly recommend.

11 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great quality hair

Just want to say how amazing the hair quality is! I’ve had mine since 2020 and still amazing. Will be purchasing again soon for a longer length! Best in the biz! X

4 de octubre de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

long time customer

long time customer, ive purchased 4 wigs from Lilly's Hair, over the last 2 years. ive always struggled with matting in wigs including Lilly's hair. As someone who has struggled massively with Alopecia it can be very inconvenient having to brush my 'hair' due to extensive matting so often. 1 out of the 4 wigs i own has never matted and the quality of the hair is noticibly better then the rest, so i decided to purchase, what i thought was the exact same wig again. after a month of wear the second wig was matting so greatly, the hair is now so much thinner and broken. I've contacted Lilly's hair multiple times in the past about the matting and was just told to buy there hair care products (ive done my own research on products and never chanaged them) I had quite a rude unproductive response telling me to buy more of there products when it was clear the problem is the hair quality and not my products. ive rceently emailed a few times asking to buy simply buy the wig i am meant to be paying for. for the price of the product i really hoped i would receive the quality that i am being promised. sadly no response after 3 emails addressing this. honestly it seems like a lucky dip if you're buying there "100% human hair"...

5 de septiembre de 2023
Opinión espontánea
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Respuesta de lillyshair.com

Hi Lily Van Dyke,

We are sorry to hear that your last wig has not lasted for over a year like your previous one. Your last wig was purchased 5 months ago on the 12th of April 2023 and from your email in April, you started using it then. Up until recently, there was no hair quality issue reported. We suggested you use our hair care products to get the most out of the wig as it’s specifically designed to prolong the life span of our wigs.

The two wigs you purchased 5 months ago and 1 year ago are not the same wig. They are different and the hair used also came from two different donors so will be different. We only ever use virgin hair with no damage to make our wigs. There are many factors that can affect how long the hair will last for example the colour of the hair, weather, how often it’s been used, the donor’s hair texture etc. Summer weather can do a lot of damage to your hair, which causes some serious tangles. We recommend using our hair masks and deep conditioner during this season to keep your hair tangle-free.

If you need further help, please contact us and we will be happy to help.

Thanks,
Lillyshair Team

Valorada con 5 estrellas sobre 5

Great service, I will be a long time customer

I am so pleased! I have been.wearing wigs for years now due to alopecia and have had hit and misses having to buy online. I was so pleased to be able to.go to lillys hair and actually try things on, the staff could not have been better! The fit was great and I asked for a colour change, I expected to wait and was emailed it was ready the next day! They fit and cut it for.me. the price was cheaper than what I have paid for before and is the best quality I have ever had. Also the length was amazing, the 20.inches was longer than what I have paid extra for before! I will be back x

21 de julio de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

I had only read and seen a lot of good…

I had only read and seen a lot of good things so far. That's why I decided to go for a Front Lace. The shipping was quite fast, and I couldn't wait to unpack and try on the wig. However, I was disappointed when I unpacked it; the front strands looked dry and damaged. It was also too big, which I initially blamed on myself despite careful measurements. But reading negative reviews here, it seems to have happened quite often.

To make matters worse, my order wasn't complete; the ordered Grip Band was missing. I tried to contact customer support through the LIVE Chat on the website, but there was no response. So, I sent an email and received a rather unsatisfactory response after over a day, suggesting that washing the "dry" strands would resolve the issue.

The missing item was initially ignored until I followed up, and they said they would include the missing Grip Band in my next order. I placed a second order with hair care products, but the missing Grip Band still wasn't included.

There has been no response from customer service regarding this issue. The dry strands improved slightly with the hair care products, but they still aren't in great condition. Overall, the customer service is really poor, but the wig itself is decent. Whether it's worth $1200 for a second time, I'm not sure yet.

20 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect wig

Absolutely delighted with my wig from Lillyshair. Im undergoing chemotherapy and have found it a struggle to find anything natural looking in Ireland. I came across Lillyshair instagram page and fell inlove with the wigs.I got Courtney lace front and it couldn’t be more perfect. Cant be more thankful to have such a perfect wig and gain my confidence back through this tough time. Also got the hair care kit and its amazing huge size products and everything u need to take care of your wig. Would recommend to anyone such a lovely company and one of a kind (havent seen anything better than these!) 💗

29 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing

My experience with Lilly’s Hair has been amazing! I was a bit skeptical at first because they was a lot cheaper than other wig companies but wow I was so wrong!! The hair quality is the best I’ve had and the lace is totally invisible. I had the wig within 2 days of ordering it which is amazing considering I’ve waited months for other wigs that haven’t been as good quality. I already can’t wait to buy from Lilly’s Hair again! I cannot recommend these wigs enough, thank you xx

25 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Initially I wasn’t happy with the first…

Initially I wasn’t happy with the first piece I received. While I did have to pay international shipping to send it back, I am still giving Lily a wonderful review. Lily did everything she could to make things right. She fixed the issue and helped me troubleshoot some challenges I was having with the new piece. I would definitely order from Lily again. I am happy with product and quality.

12 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

my forever shop

I have bought many wigs from here and let me say everything about this shop is why I keep coming back. I ordered a wig for my wedding and Lily made sure it was the most absolute perfect color and length that I wanted. She was fast to answer emails and even sent a video to check I was happy with it. She ensured it would get to me on time and I can say it made my special day so perfect. The care, time, professionalism, and prompt response is why I will always continue to buy from her! THANK YOU!

16 de junio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

I tried to return an item the day I…

I tried to return an item the day I received it (it was too small), and the communication has been painful. I have to follow up multiple times before receiving a response. I'm still waiting for them to provide me instructions for the return, but they don't seem to prioritize customer service. I was hoping to order from them again, but at this point, I would not do so nor could I recommend them.

6 de junio de 2023
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Respuesta de lillyshair.com

Hi Danielle,

We are sad to see that you have left us a negative review. Due to the bank holiday weekend in Scotland, we were closed and had a lot of orders to catch up on around the time you contacted us. We have replied to your email and provided return instructions. Please send the wig back and we can either replace it with a bigger size.

If you have further questions, please email help@lillyshair.com. Sorry again for the inconvenience caused.

Kind Regards,
Lillyshair Team

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