Lilyandeden Opiniones 127

I ordered the KrakenBoard™ - Rustic Octopus Charcuterie Platter. What I received is a cheap imitation of what was portrayed on the website. Not at all worth the money.

I ordered the KrakenBoard™ - Rustic Octopus Charcuterie Platter. What I received is a cheap imitation of what was portrayed on the website. I paid $40 and all though they offered a refund, they will not send a return label. The cheap item they sent is sold in Walmart for $9.95. I disputed this sale with American Express. I have photos to show the difference. Even the painted stain is badly painted.

I specifically sought out a small U.S-based business to support. I am trying to eliminate a lot of plastic from our home. They advertised a nice wooden fruit and vegetable stand with stainless steel plates. I was really excited to find it. What l received arrived in a smashed-up open box shipped from China. The wood was roughly cut and poor quality. The plates were very cheap-quality plastic, NOT stainless steel. When l contacted the merchant, they tried to give me a 25% refund to keep it. It is poor quality and l didn't want it. When l requested a return, they told me l had to pay expensive return shipping to China. The whole thing is just a big scam. I am in the process of disputing the charge with my credit card. Do not do business with this company.

The lamp is beautiful, the kids love it can't wait to go to bed to watch the movie they call it.

The company says it’s in Wyoming. The item shipped from Russia. The item is nothing as described. I bought the marriage takes three hearts and cross item. The cross isn’t even attached to the hearts. It’s made of some cheap material I can’t even describe. Completely different color than website picture too. It was a gift so very embarrassing. Very poor quality. Trying to get my 30-day return satisfaction guaranteed. They don’t pay return shipping and you have to ship it to China. Katrina in customer service is not helpful at all. This company is a scam. They are not in Wyoming either. So disappointed!! $50 lost and the gift is useless for the recipient.

The twilight twirl wind spinner was not worth the money. The weld on the ring broke loose, the pole was too flimsy and it wouldn't stay in the fork that holds it in the ground. All I got was 42.00 worth of junk. You need to come up with stronger material. It is so cheap it wouldn't stand up to the wind. I just wasted my money and time.

I ordered some solar lights from them at the end of June. They used a Chinese shipping company, whatever. Tracking eventually said item was at LAX customs. Kept checking, tracking never changed. I contacted the company, they said they contacted shipping and it should update soon. A week later no change. It's now been a month since I've ordered and still says in LAX customs. Is the product good? Who knows? At this point I'm starting to think I'll never know. Customer service was prompt at responding so that's a plus.

How do you reach customer support? I emailed them and havent heard from anyone. Please reach back to me at wlee427 at aol.com

I ordered the Modest Mike Night Lamp in January for my son's birthday. It arrived, and I gift-wrapped it for his birthday in June. When he unwrapped it, the whole head rolled off, the plastic securing the head to the body was shattered, and when plugged in, it doesn't even go on. I immediately emailed, and Katrina did respond to say I was outside of the 30-day period and they could offer a discount on my next purchase. Are they serious? Why would I ever purchase again? I have emailed several times, and now they aren't responding. I recommended two other friends purchase, which they did at the time and also received copy lights worth $10 on Temu -cheap plastic and different legs, not the resin version advertised on their site. It's broken, and they won't even replace it; a refund is out of the question. They aren't even responding now, surely under the Consumer Guarantees Act, they need to replace a faulty item?

This is the first time I have purchased from Lily and Eden, however, the process was very quick. I ordered the sloth hanging basket and bowl. I possibly did not read the full details, and when I received these items I was disappointed to see how small they were. They are still very cute and I will use them for something I am sure. Thank you.

This company is a complete scam - please avoid them!!!

I had to chase them multiple times as my order hadn’t even been dispatched in a month, they would ignore my emails asking where an earth it was and ignored my requests to cancel it or look into what was wrong.

Their customer service ‘katrina’ is completely incompetent, evasive and a liar. Any positive reviews are incredibly suspicious and I would plead with anyone to never use them.

I’ve reported them to my bank and I just hope I can get the money back they’ve fraudulently stolen from me.

Awful company.

Ordered a hand towel rack. Description says it comes with mounting hardware. It arrived with instructions in another language and pictures on how to glue onto a wall.

Lily & Eden’s team went above and beyond to ensure I was satisfied with my purchase! Special thanks to Katrina who made sure I had a 5 star experience!

I saw an ad for the Raven Bird Lamp and bought from Lily & Eden and it is exactly what I needed for my living room! Details are amazing and it is a true masterpiece!

I love the Meditations Sculpture Set! They are unique, and the sandstone finish is flawless :)

Avoid like the plague,cheap and tacky at extortionate prices. Refunds just impossible, they offered a discount on such a poor quality item(skull with knife slots) I argued it wasn't fit for purpose,and was told I'd have to pay to return the item. I took the loss, honestly I wouldn't buy again. It's the kind of tat you buy from the pound shop. You don't expect it to be perfect but at least you can see what you're getting for the money at a third of the price. Some people may have good experiences,but I'd strongly advise you read all possible reviews. I read reviews on their website about the product I purchased. Absolutely not at all what I ended up with. Wish I could post the photos. I've just tried to write my review on their website and they are refusing to post it . What does that tell you ?? I bought this item because they only pick positive reviews. Absolutely appalling!

Received a Jellyfish lamp early January by middle of January didn’t work. Contacted customer service several times said I had to send video before sending back. To no avail the email got kicked back.:(. I was conversing with a representative who said I must send video told me to go onto instagram and post again no response…DO NOT PURCHASE from this company unfortunately I was given a gift card for Christmas and used to purchase this product no way to dispute. They are a rip off!!!!

After 26 days of waiting, I finally received my order, hot off a Chinese manufacturer's 3d printer, only to find that the cheap materials and low quality shipping and handling had lead to the item being broken during its 26 day journey to me. Lily and Eden's totally not AI-written website has a separate portal to handle returns / refunds, and it was unable to find my order. Guess I'll have to wait for a member of their definitely based in the US support team to get back to me - maybe they'll email me at 5:30 am EST again - so I can get this resolved. Seriously though, found the same item on Amazon for 20$ cheaper (technically, 65$ cheaper, because the "usual price" on lily and eden is 100$, but it's "on sale" for 55$, a sale that has been going on for a month+ now), and I bet I could find the same item from the same factory on alibaba even cheaper. I don't see the point of shopping with them if you're just getting the same Chinese crap you can get off Amazon for cheaper and quicker, with better support and easier returns. If you want to buy quality goods or American made goods, keep looking - this is just another grift, and if you're fine buying cheap Chinese goods, save yourself some money and get them elsewhere.

Absolute rubbish the items are imported from China sold at an extortionate price, cheap and Tacky items sold here and the Returns don't work on the tab.scamming warning.

I wish I could rate this negatively. The positive reviews on this are very clearly fake. This is like everyone else says...grossly overpriced, cheap crap from China. They offered a 35% partial refund...which means I still paid $50 for a cheap lamp and glasses holder. I feel like an idiot for falling for spam advertising on Instagram, but I guess I shouldnt trust Instagram ads to be vetted AT ALL