Better than initially reviewed, good delivery
I have now revised my review, as delivery was fine.
They respond fast, but when the order is placed, they are not trustworthy.
It began with a mistake by the manufacturer. What I got in return was no apology, and a request to arrange the fix myself and cover the cost out of my own pocket.
A problem I did not create, handed straight back to me to solve and to finance! If that isn't outrageous, I don't know what is.
Very tone deaf once they had my money. This is not the right way to do things!
Respuesta de Lineaselect
I understand your position, and if you feel that your experience deserves a one-star rating, I respect your opinion. However, I would like to clarify a few points from our side.
You were never required to pay any additional costs. When the unloading issue occurred due to the manufacturer’s mistake, we simply asked whether you might have the possibility to arrange the unloading yourself as one possible solution. You told us that this was not possible, and that was completely fine.
We then proceeded with the second option. Aistė contacted the transport company and informed you that rearranging the delivery would take approximately 2–3 business days. There are no additional costs for you — all costs related to resolving this situation are being covered by us.
I genuinely apologize for the delay and the inconvenience it has caused. We are trying to resolve the situation as quickly as possible. With large and heavy tile freight, unfortunately, changes in transportation cannot always be arranged immediately, and I believe resolving such an issue within approximately one week is still a reasonable timeframe.
I also reviewed our communication, and as far as I can see, the longest period without a reply from us was two business days. I am sorry for that as well. Perhaps we should have updated you every day, even if the update was simply that we were still waiting for information from the logistics company.
I sincerely hope your tiles will reach you very soon and that everything will be in perfect order once they arrive.
In my opinion, we do not deserve a one-star rating for a problem that we did not create but are taking responsibility for and resolving entirely at our own expense. Nevertheless, I respect your right to share your experience and your opinion.
