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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I have had link for 4 years on three dogs. Paid full subscription with replacements. The app has never worked properly. I have received replacements as requested and sent units back. They created a ne... Ver más

Valorada con 1 estrellas sobre 5

It doesn’t charge right, constantly dies. It says it has a full charge and moments later it will die. Too expensive to be garbage. Reached out to the company for help or exchange for a working device... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

We have been loyal LINK users for well over 7 years. The reason we have stayed loyal even when problems arose with the device was b/c customer service was top notch and always went above and beyond to... Ver más

Valorada con 1 estrellas sobre 5

The support team is great if you're looking to make new friends. However... for some reason I can not get a solid wifi connection thru Spectrum and as a result, the link-my-pet is absolutely useless.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros para mascotas

Sobre Link My Pet

Escrito por la empresa

Link Light

Link GPS Smart Tracker for Dogs

The ultimate device for dog lovers. LINK is the only dog tracker you’ll ever need with the fastest and most accurate GPS tracking and much more.

  • Location Tracking
  • Activity Monitoring
  • Temperature
  • Light
  • Records
TRY RISK FREE FOR 90 DAYS Link Classic and Sport Devices Link Cover Photo

Información de contacto

1,8

Malo

TrustScore: 2 sobre 5

196 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,8

Todas las opiniones

(196)

2 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent customer service.

The battery life is a drawback. I don’t get more than 20 - 24 hours of usage. If you aren’t careful, the link will be recharging when your dog does a runner. Otherwise, I’m pleased. (Original rating 3 stars)

I'll have to say Pet Link's customer service is a plus 5. They contacted me before the day was over and said I would have a replacement in the mail due to the bad battery. I never expected a replacement of a three-year-old link but that is exactly what they did.

They said the battery should last three days. If mine had lasted that long I would have rated it a 5 star.

29 de mayo de 2020
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

Thank you for bringing your battery life issue to our attention Charles! Our diagnostics data does indicate that this device you've been using for nearly three years is due for a replacement underneath our warranty. An agent from the Customer Care Department is reaching out to make those arrangements and answer any other questions that you might have. She has a few other tips to help you get the most of our your Link system and stay connected with your sweet pup! She can also help you upload a profile photo of your girl. We'd love to see her show off her new pink sports sleeve!

Valorada con 5 estrellas sobre 5

I really like Link

I really like Link. It helps me keep up with everything dealing with my pet. The only thing that could be better is being able to change the volume in the beep sound. It's to low and my dog doesn't respond to it.

28 de mayo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

pros/cons

Cons -the only downside is that the battery doesn't last long, it goes for maybe two days but the upside is that it charges super** fast. so at night you have to charge them, more of inconvenience than anything else. Pros - why I lOVE this company is the customer service. they constantly reach out and check to make sure everything is going well, if you need anything. etc. there aren't long wait times and the product has helped me find my Weiner dog twice now. Truly feel like this product was worth the money! it has a GPS tracker that essentially shows you your dogs foot prints and where they are traveling, like it said for the peace of mind it is well worth it.

19 de mayo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

We started using the Link when our…

We started using the Link when our husky was only8 weeks old. She was born deaf and I had a fear of her getting out and not being able to hear us call for her. It gives me peace of mind. She is now over a year old and we have only had to it for practice. And it works!!! The Only thing I wish it could do would be to vibrate. The sound doesnt help us in our situation She know sign language And training her to look for with a vibrate would be perfect

18 de mayo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

This is truly a great device

This is truly a great device. It takes some of the worry out of walking my pup, not only do I know how much exercise she’s getting, but if she were to somehow get away or lost you can use it to track and locate her. It’s easy to use, light weight, fits on her collar with not problem, love it.

1 de mayo de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

Not perfect, but getting better

The system itself isnt that great as it isnt very trustworthy. However, the company has great customer service and continues to make an effort to better the components and software. I am loyal to Link and waiting to see what the future holds for this company.

29 de abril de 2020
Opinión espontánea
Valorada con 3 estrellas sobre 5

Good product, but ...

I love this product as it gives me peace of mind that if something happens I can find my dog, but I have had issues that I have spoken with IT and customer service because apparently the cell signal is so good at my house that my “safe zone” extends to about 8 houses down the road and across the street from my actual house. This caused an issue when my dog got away and was marked “at home” when in reality he was about 7 houses down in the opposite direction he ran from and I couldn’t find him as it was dark at night. Luckily a neighbor found him but I was very disappointed in the collar as my dog was definitely not “ at home” I have been informed the new product will let me change the distance setting of the home zone so I have pre ordered it and hopefully that fixes the issue. Otherwise it has been great for tracking when away from home

24 de abril de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

It does not track

It does not track. Takes forever to update, if it does. Always says the dog is with me or at the home base. Too much money to pay for inadequate results.

20 de abril de 2020
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

Cheryl, you're right the system wasn't working as well as it could have for you! Fortunately there are just a few permission changes that you need to accept on your phone for all of the information being sent through our system to be allowed to reach your Link AKC app. An agent from the Customer Care Department should be reaching out to you to walk through those steps and to answer any other questions that you might have.

Valorada con 5 estrellas sobre 5

Great collar

Great collar! Has everything you need for the new tech world.

19 de abril de 2020
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

We love to hear that it's working so well for you and we're even more excited to be able to bring you the Link 3! Keep sharing your suggestions with our Customer Care Department and we'll keep working to make this the system everyone needs to stay connected with their pets!

Valorada con 1 estrellas sobre 5

Not recommended!

I purchased the Link AKC collar for my redbone coonhound puppy 2 years ago after being advised by our trainer that he could easily get onto a scent and blow through our electric fence. I purchased the standard collar, the sport collar and 2 years of service. The sport collar ripped about 4 months into our contract. They replaced it and the collar broke again within another 3 months. We basically stopped using it because it’s a pain to put the gps device in the sport collar (and it was ripped) and the standard collar was bulky with his electric fence collar. The gps service was very delayed and most days didn’t work. They told us to reset the device which would work for a day or so then stop tracking again. We stopped using it and just wasted the rest of our contract. Now... I saw a new charge on my credit card for $166 which would be renewal for 2 more years. I called and they told me that they were aware that their product is garbage and they would refund me. Welp, I got my refund minus $9.95 per month service because I used their sim service? If you can do any math, that doesn’t add up. This thing hasn’t been turned on in over a year. Their service is lacking and their customer service is even worse. I will definitely NOT be trying their new device in the spring. Even with a large discount.

14 de abril de 2020
Opinión espontánea
Valorada con 2 estrellas sobre 5

A huge tracking delay

The reason I gave two stars, it's because I like the concept of being able to track my pets. The tracking device has a delay of about 2-5 minutes. When my pets are away from home, the device doesn't alert me on time, that's a huge no, no for me. I want a tracker that's able to keep track of my pet's instant, not minutes later after my pet has been almost a mile away from me.

3 de abril de 2020
Opinión espontánea

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