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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I have had link for 4 years on three dogs. Paid full subscription with replacements. The app has never worked properly. I have received replacements as requested and sent units back. They created a ne... Ver más

Valorada con 1 estrellas sobre 5

It doesn’t charge right, constantly dies. It says it has a full charge and moments later it will die. Too expensive to be garbage. Reached out to the company for help or exchange for a working device... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

We have been loyal LINK users for well over 7 years. The reason we have stayed loyal even when problems arose with the device was b/c customer service was top notch and always went above and beyond to... Ver más

Valorada con 1 estrellas sobre 5

The support team is great if you're looking to make new friends. However... for some reason I can not get a solid wifi connection thru Spectrum and as a result, the link-my-pet is absolutely useless.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros para mascotas

Sobre Link My Pet

Escrito por la empresa

Link Light

Link GPS Smart Tracker for Dogs

The ultimate device for dog lovers. LINK is the only dog tracker you’ll ever need with the fastest and most accurate GPS tracking and much more.

  • Location Tracking
  • Activity Monitoring
  • Temperature
  • Light
  • Records
TRY RISK FREE FOR 90 DAYS Link Classic and Sport Devices Link Cover Photo

Información de contacto

1,8

Malo

TrustScore: 2 sobre 5

196 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,8

Todas las opiniones

(196)

2 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

The app is slow to catch up and the…

The app is slow to catch up and the battery is weak. It goes dead too easily. I paid for a full year of service. I regret it. I don’t foresee me paying any further past that. If you can make improvements to your app, that may change. It sets goals for my puppy. Sounds really cool. Unrealistic. She is way more active.

26 de marzo de 2020
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

Thank you so much for reaching out so our tech department can help address your concerns! It looks like one of our agents had reached out last week to offer her assistance is improving your battery life. We're sorry if her message didn't reach you! An agent will be calling and emailing again shortly. :)

We can also see that your pup is definitely active! The activity goal is only a recommendation based on breed, to help maintain a healthy lifestyle. It looks like you already figured out how to change that level in the app.

It looks like you are a great pet parent doing everything you can to keep your pup happy and healthy!

Valorada con 5 estrellas sobre 5

Bella

Link AKC was very easy to get setup and easy to track. I really like it!

23 de marzo de 2020
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

We love seeing kitty cat users and it looks like you definitely have a busy girl! We're working on a smaller-sized device to be a little more cat-friendly, so keep an eye on your email for the exciting announcement!

Valorada con 5 estrellas sobre 5

The only issue I have is the maps need…

The only issue I have is the maps need updated for sure.
Overall, love it!

23 de marzo de 2020
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

Great feedback Kate! Google Maps gathers data from various satellite and aerial photography sources, so it can take a few months to process, compare and set up the data before it updates on the screen. Hopefully your area is updated soon!

Valorada con 3 estrellas sobre 5

Is a great idea but no instructions on…

Is a great idea but no instructions on how to get connected with AT&T service for the GPS. The product description said those instructions would be included in the box with the product but only papers in box were instructions for how to turn on and charge. Difficult to turn on and off. Have not done anything with the product except charge it since I received it.

19 de marzo de 2020
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

Thank you again Vicki for bringing this to our attention. I enjoyed speaking with you today and am still impressed by how quickly you breezed through the activation process once you had the app installed. You were a pro! Please don't hesitate to reach out if there is anything else our team can do for you and your pups!

Valorada con 4 estrellas sobre 5

I ordered two Tracker Sleeves

I ordered two Tracker Sleeves. When it was delivered there was only one Tracker Sleeve in the package even thought the paperwork said 2 sleeves.
When I called Link AKC to let them know about this problem, they were very courteous and understanding. They said they would issue me another Tracker Sleeve, which they did and it was delivered soon after.

17 de marzo de 2020
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

Our team was happy to be able to help correct your order and thank you for your understanding! Please let us know if there is anything else that we can do for you and your pup.

Valorada con 5 estrellas sobre 5

I normally don't write reviews, but....

For me, LINK AKC.....is Nichole Hannigan, Customer Service. Patient, caring, thoughtful, and truly was interested in my dog, where I work and live to assure seamless function. Beyond that, Nichole also talked about the next generation and without the "salesperson" bull, I asked if there was a waiting list and an upgrade offer, and I can't wait to get the new one. This device is truly valuable and has been part of my everyday routine.

I'm renaming the product LINK, powered by Nichole!

4 de marzo de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

Love everything about it except I…

Love everything about it except I thought it was going to show me the route my dog has been taking kind of like Life360 for my kids lol but I guess it doesn’t do that!😔 although I think it should for how much I paid!

27 de febrero de 2020
Opinión espontánea
Valorada con 3 estrellas sobre 5

There's No Perfect Tracker

Link seems to be the most user-friendly of all the GPS trackers. That said, the original collar device is bulky, heavy and not comfortable to wear for my dog (bulldog). The GPS tracking on Link and the 3 other devices I tried is not accurate and certainly not in real time. Link shows my dog is 200 ft to the left of my house but he's actually sitting at the door waiting to be let in.

25 de febrero de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

Customer service is great!

Customer service is great! The overall product with GPS, light and sound is good...but, not great. It lags and lacks accuracy at times. Battery needs to have longer life. Plastic clasps on the device carrier needs redesign. I have 2 dogs and have replaced their carriers on 3 occasions. The clasp broke or became so loose that it would not hold the device. A more durable collar and device holder would be ideal. My dogs are extremely active. I have gone through one collar as well. My dogs are runners. They have been known to take off when given the opportunity ( door wide open). GPS updating would sometimes have a long lag. However, it has assisted in helping us locate them every time. Both are trained on the light and sound. If they are within vicinity... they will return home when the sound goes on. Looking forward to the updated version in June. I paid to pre order.:)

24 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Terrific product

Terrific product! Our female German Shepherd occasionally gets off our property. The Link AKC tracker alerts us when she leaves the safe zone so we can call her back before she takes off on a hunt. Customer service is outstanding! I highly recommend this product.

15 de enero de 2020
Opinión espontánea
Valorada con 2 estrellas sobre 5

Please IMPROVE! 🙏🏼

I think the collars themselves are great, but the app needs a tremendous amount of improvement. My text notifications come in late when the dogs run off, sometimes it takes 10 to 15 minutes for a location update to load and dogs can get far in the amount of time, sometimes it tells me my batteries are dead when in fact they are not. The activity recommendations notifications I get every time I open the app making me update their activity goals which can be annoying when you don’t want to change It every time you open the app. I think it would be nice if you were able to see two dogs on the same screen at the same time as it takes time to switch between them which can be frustrating when they both run off at the same time.

14 de enero de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great concept

Great concept. Love that I can tract my dog in case he gets lost even though he's microchip already. I love all the features but feel the app could be redeveloped and tweaked. I would and have recommended the collar already.

10 de enero de 2020
Opinión espontánea

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