Lior Opiniones 

Hello, I would like assistance resolving an issue with the clothing company Lior.
I purchased an item that didn't function because I was too small. At first they offered to return the item for refund or store credit for exchange. I chose store credit fir exchange, but no store credit was added to my account. I sent screensshots of my account lack of credit and it was ignored. I was asked if I wanted a return the item for refund or store credit for exchange again. My answers were ignored. Finally I asked for the refund instead. I was told I had to pay for return shipping and would be charged a 2% reshelving fee!

Stay away from ordering from this company LOIR !! They are rude and won't get back to you!! You won't get refunded if you need to be.. I ordered 2 different sizes in the kangaroo shirt to hold the baby in. Kept Medium but wanted to return the large. Contacted them through the support they provided to do returns, no reply back at all!! They ghosted me!! But when l wanted to ask a question to purchase the Medium they answered but returns? Nope !!! Nothing from them.... Their policy says they do returns, but no, they aren't willing to do it....I went to my bank, because it showed through emails l sent trying to get return info for my purchase to be returned but no success. My bank gave me a credit for the amount l spent.

I buy Two t-shirt from lâchor its thé same company, i never receive.

I send à Email, thé email dont exist right now and the website is close

I report that at the police for Fraud.

I ordered 2 t shirts 2 months ago. I received my package after 4 weeks. They sent me VESTS not tshirts. From that day, now 5 weeks ago ive been asking for a refund. They expect ME TO PAY RETURNS POSTSGE for there mistake . NO NO NO!!!. Do not order from this company. Customer service is non existent . All i want is my money back

I would give zero stars, if possible. They're scammers, and I am filing a complaint with my credit card company. It seems they not only lie regarding orders being canceled, then ship them out, but LIOR also lies regarding their 💯 money back guarantee. That's called false advertising here in the US.

SCAMMERS! DO NOT BUY ANYTHING FROM THEM.!!
THEY SELL CRAP.
YOU WILL NOT GET YOUR REFUND!
THIEFS AND LIARS!!!!

This company is horrible to work with. No tracking info available ten days after I ordered. They were quick to accept my $200 payment but after that it’s been a sh** show. The AI bot agent said my order had been cancelled, the live chat said it was processing, then I got an email that said it had been delivered (no) and every email since then refers me to the tracking app, which doesn’t show anything. About 1/3 of my messages have been replied to. No phone number to call. I purchased the additional worry free delivery thing but it doesn’t do anything. It doesn’t help track the package or anything. It’s an outside company and you have to wait a month before they’ll let you request a refund. It’s all AI and the Worst company I’ve dealt with in a long time!

Placed an order on 03/25/2026 and it's not 04/23/2026 and we still have not received our order. Emails to customer service get replied to with the same answer, that they will look into it and then nothing. No response, no order arrival, nothing, Can't even get a person on chat. DON'T WASTE YOUR MONEY!

Fraudulent company order was placed then canceled immediately. Then follow up emails to ensure they received the cancelation.

They coukd not find the order, although they told me that but had the order number.

There retur policy is auto generated same email but nothing is ever done.

Rip off stuck with the order that arrived you know the one they could not find.

Liars, thieves and hoping Mastercard will bill them back as I have a paper trail.

They are a nightmare to deal with if you are wanting to return.
They are cheap quality, looks like a baby would fall out of the pocket so they were never used or worn. I wanted to return them so sent pictures as they asked and approved the refund.
Well since it is in Canada, a valid business number is required and they provided some BS fake one so my package was sent back and I never got my refund. I messaged them this and never got a response. Terrible customer service.

Has to be a scam. Ordered over a month ago and still haven't received. Tracking said it came from China and there was a problem and to contact the carrier, but no carrier information.

The expandable diaper bag is cheaply made and hard to use. I wanted to return and learned how poor their refund policy is. Customer pays shipping and restock fee. NOT WORTH IT!!!!

If I could give them a zero rating I would. Shipping to my location, took approximately one month. When contacted regarding the return, they make you jump through all types of hoops, taking pictures requesting return, having to get their permission before sending. Then you learn the return has to go to Canada and you are responsible for shipping costs plus a 5% restocking fee. Their original advertisement said easy returns 100% money back guarantee. Not so!

I received order timely.

Don’t trust this company. They ship from China, their return policy is really bad.

We ordered a baby NestPack for about $45 from them and decided we preferred another brand. We requested a return and refund on the item. You have to send them photos of the product which is understandable. They don't provide a return shipping label and they charge you a 5% restocking fee. The problem is the return address is in Canada and to ship it to them was around $38 by both USPS and UPS. UPS asked for a phone number for Lior which I requested through their Chat feature because you can't find a number for them anywhere on there site. Here's the responses I received verbatim:
LIOR: Please use +1 123 456 7890
ME: Area code 123 is not a legitimate #
LIOR: I'm unable to provide a phone number at the moment. Please let us know if there's anything else we can assist you with
LIOR: We don't have any phone numbers, you can use the above phone number and its accepted
Horrible horrible service and definitely looks like they're not legit. With the cost of the item being $45 with a 5% restocking fee and a shipping charge of $38 it doesn't make sense to send it back. Do you think they have you send it to Canada so it's expensive and you won't return the item? We did buy two kangaroo shirts and are keeping them

Do not order from this company! I ordered a kangaroo shirt for my son-in-law for Christmas. I ordered it in November. I didn’t receive it until January. It sat in Chicago for two weeks. I contacted the company numerous times to see where my package was. I always got a blanket response. The shirt finally came in January. I contacted the company for a refund was told to send pictures of the shirt, which I did. After no response, I contacted them asking why I had not received a response, attaching my pictures again. I received a blanket response stating that I was bothering them and they would not respond anymore to my requests. No refund.

bought a t-shirt from them, customer service was really supportive assiting me in choosing the right size, they also helped me doing easy exchange from XS to S.

I have been trying to get a refund for the 2 t-shirts I ordered. Their policy states VERY clearly on their website “YOUR SATISFACTION IS GUARANTEED”
We may not be perfect, but 9 out of 10 users love us! Not completely satisfied?
No worries—we’ve got you covered with our 100% money back guarantee. NO questions asked, no hassle, just your satisfaction.
This has been nothing BUT a HASSLE, you have to take pictures of the items for their review, before they even consider the return. Then you have to pay for the return which for Canada will cost me $50!!!

Great fabric! Really enjoying with my new born