Purchased a few items which had arrived except the wrist wraps, they left a note it was on 'back order'. Total lie and this wasn't stated on the website when buying. I returned knee sleeves and never... Ver más
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Consulta las opiniones de los clientes
I have been buying all my powerlifting gear from Loaded Lifting since I started competing in the sport back in 2019. They sell great quality equipment from world renowned brands. It is a Perth based... Ver más
La empresa ha respondido
You guys are seriously awesome, seriously great lifting appeal and above perfect customer support. Accidentally ordered knee sleeves that were too small. Ashleigh helped me return and get the rig... Ver más
La empresa ha respondido
Bought my knee sleeves probably 5 years ago and have lasted this entire time. They have been through intense sessions and never failed me doubling down as shin protectors for my deadlifts too. Quality... Ver más
Información sobre la empresa
Escrito por la empresa
New showroom now open to the public!
Información de contacto
19 Millrose dr, 6090, Malaga, Australia
- (08) 6118 1951
- support@loadedlifting.com.au
- loadedlifting.com.au
Respuesta de Loaded Lifting
Hey Andrew,
Thankyou for the review! Glad to have your support!
Inzer belt
I ordered a inzer belt about 4-5 months ago now and i have current still not received my order after countless time's of asking for more information on my order in which i paid for. when i decided to send them a message/email all i received was it will be here just wait and be patent. I highly advice not to order the inzer belt or any other backorder products from loaded lifting because you will be waiting for ages for your product.
7 de septiembre de 2022
Opinión espontánea
Respuesta de Loaded Lifting
Hey Frank,
Thank you for taking the time to leave us a review. Your feedback is important to us and we understand the frustration in waiting for a pre-order item. Especially when eta's aren't met with our suppliers.
We do apologise Our customers are the heart of our business.We understand you’re feeling disappointed about your pre order inzer belt given the late eta.
Please know we’d like to make this right for you.We’ve sent you an email and if you’d like to chat further, we do hope you will give us another opportunity to earn your business.
Thank you, again, Frank for taking the time to share a review with us.
Just a straight up review
Ordered a heap of gear with express shipping.
A week later (after when the stuff should have arrived) was told they didn’t have any of the stuff in stock, apart from 1 item.
Said that’s okay, will keep the 1 item, but want free shipping due to waiting far beyond the express shipping time.
Was told they couldn’t honour that request so even cancelled my reduced order, out of their own assumption.
I then had to reorder my item and pay for another load of shipping. For an item I should have had a week and a half to 2 weeks ago.
Just thought it was so much trouble/drama to order a couple items.
Staff member I consulted was okay (not blatantly rude or anything). But could tell they didn’t give a toss. Could tell they didn’t even try to honour my request for free shipping.
The amount of inconvenience and wait times could have been okay if there was anything to compensate me for the amount of inconvenience I had to go through to order a couple of items.
5 de septiembre de 2022
Respuesta de Loaded Lifting
Hey Michael,
Thankyou for the review.
We do apologise for the service over our sale period, we did work as fast as possible to ensure orders were fullfilled in a timely manner we do apologise for it not being up to our usual standard. Out of stocks can happen and we are updating our systems to have the most accurate stock levels going forward.
We have procedures in place to ensure this is not the case over our next sale periods. We do not operate on weekends so were unable to reach your request in time.
We are more then happy to extend a voucher to make things right if you email our support email, let us know what you are after and we can add on a voucher discount and free express shipping.
Respuesta de Loaded Lifting
Hey Graeme,
Thankyou for the support and review.
Respuesta de Loaded Lifting
Hey David,
Thankyou for the review and support.
Very helpful
Website is easy to navigate. You had what I was looking for. Fast delivery. Came with a couple of great videos to explain how to put the belt I ordered together and good bracing technique
3 de septiembre de 2022
Respuesta de Loaded Lifting
Hey Sarah,
Thankyou for the review! We are glad to hear you are happy with your purchase!
lever belt and accessories
Bought the standard lever belt, adjustable lever, a shirt and shorts and they are all awesome! Would highly recommend loaded lifting gear to anyone
2 de septiembre de 2022
Respuesta de Loaded Lifting
Hey Chris,
Thankyou for your order and your support!
Calibrated plates dissatisfied
Just wanna say I’m a bit disappointed on the time it took for it to come & the multiple damage product that I received. My name is mark Estacio & I have purchased 2 x 20kg calibrated plates which was damaged & I am talking damaged & rusty in the chips & scratches. I’ve taken photos and sent it to the loaded lifting team which I was compensated a % of the price it was purchased for as a store credit. I purchased another calibrated pair of 1 x 20kg calibrated plates & the same result… chipped & damaged. I’ve never had problem with loaded lifting as I have always purchased from them & they’re other product quality is immaculate, just unfortunate the calibrated plates weren’t up to that standard for a birthday present.
1 de septiembre de 2022
Respuesta de Loaded Lifting
Hey Mark,
Thank you for taking the time to leave us a review. Your feedback is important to us and we understand the frustration in receiving damaged items.
We do apologise Our customers are the heart of our business.We understand you’re feeling disappointed
We have made changes to ensure this does not happen again with improving on wrapping of the products and care is taken.
Please know we’d like to make this right for you.We’ve sent you an email and if you’d like to chat further, we do hope you will give us another opportunity to earn your business.
Best products best people to deal with
1 de septiembre de 2022
Respuesta de Loaded Lifting
Hey Rob,
Thankyou for your review! We love your support and seeing you when you come in.
Respuesta de Loaded Lifting
Hey Zac,
Thankyou for the review and your support.
Swapped no problems
I bought the wrong sized suit off them and they swapped it no problems and they paid for the return postage. Great customer service and great experience
27 de agosto de 2022
Opinión espontánea
Respuesta de Loaded Lifting
Hey Matthew,
Thankyou for the review, glad to hear we could sort out your return.
Always a pleasure
REFUSAL TO REFUND
Be careful when it comes to LOADED LIFTING sizing charts: If you get it wrong — meaning, THEY got it wrong —and they don’t have the correct size in stock, they will REFUSE TO REFUND you, offering only a store credit. Try to argue the point & they’ll repeatedly quote you “consumer law” in their defence, as if that’s going to work. Ultimately, their refusal left me no choice but to end the relationship.
13 de agosto de 2022
Respuesta de Loaded Lifting
Hey Sifu,
Thankyou for the review.
Our sizing charts do go off weight so it is hard to account for all body parts such as legs ect these are sizing charts from our supplier.
We did a free return for you twice, paying for shipping both ways on the products you wished to exchange.
Out of stocks can happen and it can be frustrating.
We do have our returns policy in place on our website for all customers to look at before making a purchase with us.
If you change your mind, please reach out for a discount code so we can make it right.
Change of color or a pre order
I placed a pre order on a belt and realized they had my size in stock in a different color as my second choice, I emailed them and with no issues sent me the belt express post which came in 2 days, their communication was fast and I’m happily using my new belt
12 de agosto de 2022
Respuesta de Loaded Lifting
Hey Jason,
Thankyou for the review.
We are glad you are happy with your belt and love the support.
Hasn’t arrived
Hasn’t arrived. Paid for express shipping as I’m competing over the weekend and needed my order before then, my order has not arrived and AusPost nor Loaded Lifting have provided any indication of where my parcel is.
11 de agosto de 2022
Respuesta de Loaded Lifting
Hey Molly,
We dispatched your order on the 8th of this Month via Australia Post Express, I have resent you your tracking information for this incase you missed it. There can sometimes be delays in the postage network and can be frustrating and we understand that.
Occasionally, there are service or delivery delays by our delivery partners. We work with all our customers and delivery partners to ensure the timeliness of all orders, however, at times there are factors outside of our control.
Respuesta de Loaded Lifting
Hey Shantelle,
Thankyou for the review.
We hope you are loving your belt as much as we love your support.
Timely delivery
Timely delivery, great range of products. I get all my gear through loaded.
9 de agosto de 2022
Respuesta de Loaded Lifting
Hey David,
Thankyou for the review and support.
Can't wait to see another order come through from you!
Respuesta de Loaded Lifting
Hey Anja,
Thankyou for the review and support of Loaded Lifiting.
Respuesta de Loaded Lifting
Thankyou for the Review Daren.
Always a pleasure
Great response
5 de agosto de 2022
Respuesta de Loaded Lifting
Hey Michael,
Thankyou for the review.
I can understand the frustation, you placed an order on the 9th of July for a pre-order item with an ETA. The ETA is displayed when placing your order on when your item will be arriving into the warehouse.
Please email support@loadedlifting.com.au if you are needing more information in regards to your pre-order item.
Product was defective hinge was broken
3 de agosto de 2022
Respuesta de Loaded Lifting
Hi Arshan,
Thank you for taking the time to review us - we have looked into your order and have seen we previously contacted you on the 7th of July asking for some assistance regarding your return request. Apologies if you have not received our email. If you could email us at support@loadedlifting.com.au we would love to get this sorted out for you!
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