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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I called up in the morning looking into buying a Velocity tool bag. Mike answered the phone and was incredibly helpful and even though they were in the process of moving their warehouse he accommodate... Ver más

Valorada con 5 estrellas sobre 5

The thing that I like about loadout is the fact its just a working class lad, who has a love of tools and the industry, but still manages to provide a high-quality service. The prices are competitive... Ver más

Valorada con 5 estrellas sobre 5

Third time buying from here and it’s been nothing but a treat every time. Always fast at sending orders out and keeping you updated each step of the way. Would recommend anyone looking for new tools t... Ver más

Valorada con 5 estrellas sobre 5

Great service from Loadout. Delivery on time. tracking available. Awesome product. Velocity tool cases are expensive but you are paying for a quality item that will last us for years..

Información sobre la empresa

  1. Tienda de herramientas
  2. también en la categoría
  3. Tienda de ropa de seguridad y de trabajo

Escrito por la empresa

loadout is a supplier of specialist, trusted tools and equipment. With us you can build your loadout with best-in-class gear and tailor it to the way you work. We are trusted by 1000's of Tradespeople when it comes to hand tools, tool storage, test equipment and much more!


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

405 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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4,7

Todas las opiniones

(405)

0 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

poor customer service

I ordered a Veto Pro Pac Tech Pac Blackout on september 12th, emailed september 20th asking why i have heard nothing about my bags whereabouts. I recieved an email back saying that they forgot to inform that the bag was actually out of stock when they sold it to me and it will be back in stock by the end of the next week.
I then email september 28th asking if there is any update about my bag, to which i never got a response.
Today i recieved an email saying that they have cancelled my order due to lack of stock. This type of service is quite appaling considering the bag was £300.

2 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great website

Easy to navigate on the website. Found exactly what I needed. Swift delivery. Will be using them again as they have a whole range of tools and equipment

26 de junio de 2023
Valorada con 5 estrellas sobre 5

Very good and fast service

Very good and fast service! Had a question after I made my order and the email was picked up really quickly and the matter was resolved 😊 very happy with the speed of delivery also will be using again!

25 de junio de 2023
Valorada con 4 estrellas sobre 5

Easy to use website

Easy to use website, prompt delivery, lost a star as was told one of the in stock products was out of stock via email-fine- but was refunded without option of an alternative, which left my specific order essential incomplete.

6 de junio de 2023
Valorada con 3 estrellas sobre 5

Ordering was easy however the return…

Ordering was easy however the return was a little more challenging.
There was no returns advice, I had to email the suppliers. I did receive a quick response but was just told to return the package and add my contact details along with the item so the warehouse team would know where the item came from. I was then charged £11.20 to return the item. So effectively I paid £11.20 just to have a look then go through the process which takes a bit of time. I appreciate it was not their fault I had ordered the wrong item but a smoother return option would have supported my decision to order the correct item. I then had to email the supplier one week after I had returned the item as I had not received a confirmation that the return item had been received by them.

5 de junio de 2023
Valorada con 1 estrellas sobre 5

Had to pay customs

5 de junio de 2023
Logotipo de loadout

Respuesta de loadout

Hi Hugh,

As per our shipping policy and pretty much anytime you make a purchase online from another country you will be responsible for the customs charges when the packaged enters your country, we do not set these charges, your Country does.

Our shipping policy clearly states “Import duty/customs charges are solely the responsibility of the customer and you will be contacted once your order enters your country”

You can find more information here: https://loadout.shop/policies/shipping-policy

- Mike

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