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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I called up in the morning looking into buying a Velocity tool bag. Mike answered the phone and was incredibly helpful and even though they were in the process of moving their warehouse he accommodate... Ver más

Valorada con 5 estrellas sobre 5

The thing that I like about loadout is the fact its just a working class lad, who has a love of tools and the industry, but still manages to provide a high-quality service. The prices are competitive... Ver más

Valorada con 5 estrellas sobre 5

Third time buying from here and it’s been nothing but a treat every time. Always fast at sending orders out and keeping you updated each step of the way. Would recommend anyone looking for new tools t... Ver más

Valorada con 5 estrellas sobre 5

Great service from Loadout. Delivery on time. tracking available. Awesome product. Velocity tool cases are expensive but you are paying for a quality item that will last us for years..

Información sobre la empresa

  1. Tienda de herramientas
  2. también en la categoría
  3. Tienda de ropa de seguridad y de trabajo

Escrito por la empresa

loadout is a supplier of specialist, trusted tools and equipment. With us you can build your loadout with best-in-class gear and tailor it to the way you work. We are trusted by 1000's of Tradespeople when it comes to hand tools, tool storage, test equipment and much more!


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

405 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(405)

0 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

promotional veto pro bag package

Ordered promotion veto pro bag, was hoping to receive my order within few days but took 4-5 weeks. Needed to ring for constant updates and was told there was a delayed due to product being sold out but this wasn’t noted online at Time of purchase. I did have a apology and free gift but i was in need of a tool bag ASAP this is why i ordered for the next day delivery. Product is top quality so thank you.

30 de marzo de 2023
Logotipo de loadout

Respuesta de loadout

Hi Ryhs,

Thanks for your review and sorry again for the delay due to the bag falling out of stock during the promo, we have put stuff in place to make sure back orders are limited and made clear when they happen, sorry about how your order was effected.

I’m glad you’re happy with the the bags and thanks again for your patience.

Kind regards,

Mike

Valorada con 3 estrellas sobre 5

Price was good but the delivery was…

Price was good but the delivery was shocking. It said 1 working day but it came 8 days later.

3 de abril de 2023
Logotipo de loadout

Respuesta de loadout

Hi David,

Sorry that we let you down! We normally offer an exceptional 24hr or 48hr service.

We have moved warehouse over the bank holiday weekend which has been chaotic to say the least, this while no excuse has lead to a delay in getting order delivered and was only made worse by the bank holiday weekend.

We sincerely apologise and assure you this will not happen again.

Kind regards,

Mike

Valorada con 1 estrellas sobre 5

Veto pro pac

Ordered a veto pro pac on the spring promotion on a Thursday to receive before the next working week, didn't hear anything for half a week before getting told there would be a "few days delay" I've now been told 7 days later that they won't be send out till April, fair enough if there's a delay for whatever reason but it's taken a week to be told about it, poor service, don't sell items that you don't have...

15 de marzo de 2023
Opinión espontánea
Logotipo de loadout

Respuesta de loadout

Hi Callum, I can see from our system that you ordered Thursday the 9th and on Friday the 10th we emailed you to let you know that although your order is on a next day service we need a couple of extra days to fulfil VETO orders due to the current order volume with the VETO promo, as per our shipping policy.

The delay is due to us reaching the maximum capacity of the DPD vans sent each day and at the moment is out of our cotnrol.

We did have the item in stock and also had more coming in but unfortunatley a shipping container has been delayed at customs unexpectedly which has caused issues with the particular product you ordered, this hasn't happened to us before and therefore we haven't had to deal with a unexpected delay like this, you where notified about this as soon as possible and we are sending out a free gift as a gesture of good will as per our email sent today.

We are extremely sorry for the delay and inconvenience caused by extended wait time, i can see that you have chosen to still wait for your order and we will keep you updated in the meantime.

Kind regards,

Mike.

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