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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Will from Localsearch Cairns has saved us over $11k annually and still keeps us at the top of the majority of Google searches. We're dellighted with the service and he always checks in on us when he i... Ver más

Valorada con 1 estrellas sobre 5

Do not use this service! As a small business (sole trader) I trusted these guys to make me a professional website and integrate the high SEO tools as they claimed. My website design was cheap looking... Ver más

Valorada con 5 estrellas sobre 5

Margaret Briggs has been my Local Search Consultant for 6 years now. Her professionalism, knowledge, drive, enthusiasm & communication is second to none! She always arrives with a big smile & i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Kailah from Localsearch has been our rep for many years. She has always given us great advice, and more recently helped set up a great website that ranks well. Our Google mybusiness profile was re... Ver más

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At Localsearch, we generate quality leads for Australian businesses with data-driven digital marketing. With over 30 years of experience and a proven track record of supporting 300,000+ businesses, we remove the guesswork from your marketing strategy. Our team will drive more clicks, calls, and leads by strengthening your online visibility. Reach out today for a free strategy meeting and discover how we can connect your business with more customers.


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3,9

Muy bueno

TrustScore: 4 sobre 5

398 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 62% de las opiniones negativas

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3,9

Todas las opiniones

(398)

42 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

DO NOT TRUST LCOAL SEARCH

Do not trust local search! They will tell you anything to sell you one of their packages and promise great results....which will not happen! In addition, they have lied to me about their local businesses just to get me across which is illegal.
There was no mention of it being a 12 months contract, in fact I mentioned I'm happy to see how things go for a few months as I would never waste money on something with literally 0 return! They don't show you any contracts, only a white screen to sign on tablet which I assumed was simply me signing that they can debit the amount. No mention that I can't cancel it, of course. Worst scammers ever! Do not trust! I learned a good lesson here. Never ever again!

9 de agosto de 2024
Opinión espontánea
Logotipo de Localsearch

Respuesta de Localsearch

Hi Sarah,

Thank you for sharing your experience with us. We value your feedback and understand the significance of your concerns. As part of our standard Terms and Conditions, our agreements do include a minimum term. Please know that our team is actively trying to contact you directly to work towards a suitable resolution.

We appreciate your patience and understanding as we navigate this process.

Many thanks,
The Localsearch Team

Valorada con 1 estrellas sobre 5

Avoid!

My big mistake was trusting Localsearch with my online business profile.
Prior to engaging Localsearch in May 2024, I had two strong Google Profiles for my Wedding Celebrant practice in Wagga Wagga NSW and constantly ranked in the top 10 on Google. Now my profile is just about invisible and the Google algorythm dismisses all my profile updates as being invalid under their content policy; and this seems to be due to Localsearch's "improvements" to my profile.
Since engaging Localsearch the rate of wedding enquiry to my business from sources other than word of mouth has dropped to zero.

30 de julio de 2024
Opinión espontánea
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Respuesta de Localsearch

Hi Chris,

Thank you for your detailed feedback. We take this matter very seriously and are aware of the circumstances related to your Google Business Profile.

Our team is actively working to address these concerns and will be in touch with you directly to discuss the necessary steps.

We appreciate your understanding as we work through this process.

Many thanks,
The Localsearch team

Valorada con 5 estrellas sobre 5

Margaret was very helpful and easy to…

Margaret was very helpful and easy to work with

25 de julio de 2024
Opinión espontánea
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Respuesta de Localsearch

Hi Claire,

Thank you for your kind review! We're glad to hear that Margaret was helpful and can support your local business marketing journey. Your feedback means a lot to us!

Many thanks,
Your Localsearch team

Valorada con 5 estrellas sobre 5

Cordelia is great!

Cordelia is extremely knowledgeable and helpful. She knows us well.

17 de julio de 2024
Opinión espontánea
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Respuesta de Localsearch

Hi Judy,

Thank you for your wonderful review! We're happy to hear that Cordelia has been able to provide you with knowledgeable and helpful solutions. We look forward to continuing to work together!

Many thanks,
Your Localsearch team

Valorada con 5 estrellas sobre 5

Good sales

Good sales technique
Convinced me

11 de julio de 2024
Opinión espontánea
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Respuesta de Localsearch

Hi Ian,

Thank you for sharing your experience with us. We appreciate your feedback and look forward to being a part of your local business marketing journey.

Many thanks,
Localsearch

Valorada con 1 estrellas sobre 5

i willian andrew basnett of 76…

i willian andrew basnett of 76 karraschs road 4655 run a business dogmatic dog wash under dog grooming to whom it may concern have never experience no catch up for this year advertising 2024 rang local search on the 4/7/24 Adam he then got in contact with Michael Brigs she was vague got no information was to much trouble so i rang back Adam as above he was vague it was my way or the highway it yes or no with add again and again i got up set playing a mind game ended p/ would appreciated a invoices for 2023 and 2024 and balance and check please .your's truly william hope to hear from you soon cheers 0427566054

4 de julio de 2024
Opinión espontánea
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Respuesta de Localsearch

Hi William,
Thank you for sharing your experience with us. We appreciate your patience as we worked to address your subscription and payment enquiries. We believe our team has been in touch to resolve any concerns you had. If there's anything more we can assist you with, please don't hesitate to reach out directly at support@localsearch.com.au.

Many thanks,
Your Localsearch team

Valorada con 1 estrellas sobre 5

Unbelievable deceit lies and cons.

Unbelievable deceit lies and cons, stay away. I’d be interested if there’s any way a class action could be filed against them. Just read the reviews. Absolute scum.

12 de junio de 2024
Opinión espontánea
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Respuesta de Localsearch

Hi Steve,

We understand your frustration and are committed to resolving this matter. Our Customer Experience team is actively working to address your concerns. Please continue to collaborate with them so we can find a resolution.

Many thanks,
The Localsearch team

Valorada con 1 estrellas sobre 5

Be wary … no customer service once they take your money

As I was going through some bookwork for a business here in Queensland I discovered that local search was charging him double the amount but couldn’t come up with the extra contract. They offered a credit but we don’t want to deal with them anymore. I keep getting palmed off to another department and no one can send me the original contract that was signed for one of the businesses. They kept passing the buck even though I’ve had a few phone calls with various people … no one seems to want to take any responsibility, nor did they want to answer my questions after I’ve asked them the same question 4 or 5 times, they keep diverting and making it our problem not theirs. I did a search on Google and and the business did not come up in local search at all. When I queried this, the account executive said you have to type in the area for it to come up … even then it was way down on the list … mostly a nine or even lower. Had absolutely no or little help from these people they just keep taking money without producing any results. Yep $1820 per year … for the last 2 years (3,640 in total) that has been wasted because the slick salesman signed the business owner up to something he wasn’t sure what he was signing for. They will not accept anything but automatic direct debit. We are currently in limbo because no one wants to have an honest discussion about what is going on. We won’t be dealing with them again once the contract is up. Absolutely no customer service once that contract is signed . There is no training or education on how it all works and how to operate the app. I requested this help just the other day and nothing has happened .. just keep getting palmed off to another department. Save your money and just go to Facebook and get much better results for a lot less. Just saying.

11 de junio de 2024
Opinión espontánea
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Respuesta de Localsearch

Hi Lesley,

Thank you for sharing your concerns. We take these matters seriously and want to assure you that our client relations team is addressing this concern following your review. Additionally, it's important to note that the business owner in question has two businesses for which we provide local business marketing solutions. This may clarify why there appears to be a charge discrepancy.

If you have additional concerns, please feel free to contact us directly at support@localsearch.com.au. We appreciate your understanding and the opportunity to address these concerns.

Many thanks,
The Localsearch team

Valorada con 1 estrellas sobre 5

Do not do business with this organisation

Do not do business with this organisation. Want to charge huge amounts monthly for no delivery what so ever. Misleading information when you meet, they’ll send you to do a review straight after , mind you this shouldn’t be done until you’ve seen results too.
Would highly recommend to stay clear of them as the information provided for their so called gold page is actually on their own local search page - not explained at all
No business uses local search -they google when they want to find a service etc - overpriced and under performing selling a product that doesn’t deliver.
I also don’t wish to receive a generic response from them like “we value your feedback blah blah” that’s lip service
Actions speak louder than words Local Search!

7 de junio de 2024
Opinión espontánea
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Respuesta de Localsearch

Hi Elizabeth,

We regret to hear about your experience and take your feedback seriously. Unfortunately, we are unable to locate your account in our system based on the information provided in your review. We are committed to addressing your concerns and improving our services.

Please call our friendly accounts team on 1300 360 867 or email accounts@localsearch.com.au so we can assist you personally and resolve any issues you have encountered.

Thank you for bringing this to our attention.

Many thanks,
The Localsearch Team

Valorada con 1 estrellas sobre 5

SCAM ALERT! DO NOT USE LOCAL SEARCH!*

DO NOT USE DISGRACEFUL LOCAL SEARCH!

They will come in with smiley faces to sell you a bogus package and lead you on for months with absolutely no results, ignoring all requests to either deliver on the services they originally sold, or to stop subscription until the services are rendered. While they acknowledge their shortcomings they do nothing about it, and don’t listen to a word you say, or show any sort of respect. I will take these scammers to court with all written evidence at hand. Truly sad it has to come to this! I can only imagine the stress it would cause smaller business owners. Absolutely disgraceful! I initially had no prejudice going into partnership with them, but from decades of running multiple businesses and dealing with various third party providers, I can assure you this is not normal, you will face issues with them.

Do yourself a favour and stay away.

20 de mayo de 2024
Opinión espontánea
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Respuesta de Localsearch

Hi Seph,
 
We acknowledge the challenges you've faced regarding your website and Google Business Profile adjustments. We assure you that your concerns are being taken seriously.
 
As you know our team is in communication with you and has been making adjustments as quickly as possible based on your feedback.
 
Please continue to stay in touch with them to ensure we deliver a website that you are happy with and helps grow your business.
 
We appreciate your patience and understanding as we navigate through these adjustments

Many thanks,
The Localsearch Team

Valorada con 1 estrellas sobre 5

Scammer,s

I sing up for ad words and Website touch up instead I got zero phone calls and a 15 page landing that I have not approved yet or seen but it seems the guy's at this company need a lesson on what customer satisfaction really is so the long and the short is wouldn't advertise with you guy's ever again really disappointed and buy the look off all these reviews you need to pick you game up.if I could leave zero stars I would.

9 de mayo de 2024
Opinión espontánea
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Respuesta de Localsearch

Hi Todd,  
We acknowledge your feedback and it's important for us to address your concerns and provide clarification on the situation. Regarding your marketing solution, we facilitated your request to terminate your marketing campaign well within our minimum term period. 

However, due to complications with your existing website, we've encountered difficulties in progressing further. This website has never been published and had an opportunity to help grow your business.  We are awaiting your communication to negotiate a payment plan to facilitate resolution. 

We value your feedback and are available to discuss this matter further at your convenience. Please feel free to reach out to us. 

Many thanks,
The Localsearch Team

Valorada con 1 estrellas sobre 5

Relentless scammers

If your business is struggling at any point (on the edge of bankruptcy) and you ask them to pause your subscription or please cancel they couldn't care less.
At one stage I forgot to send them screenshots of my bank in debit so they re invoiced it the next day because I didn't prove it 🙄
For months now they keep sending invoices but don't put me in the search results.

So you can't cancel because you have a 12 month subscription.

Yet even if you pay for this subscription late because you're forced to you don't go into their results 🤷😤 heartless scammers

12 de abril de 2024
Opinión espontánea
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Respuesta de Localsearch

Hello Kieren,

We acknowledge your concerns and value your feedback. Our subscription terms, such as minimum term agreements and payment management, are in line with industry standards. Your input will be considered as we work together to address the raised issue. Should you have any specific feedback or queries, please feel free to reach out to our customer support team for assistance.

Many thanks,
The Localsearch Team

Valorada con 1 estrellas sobre 5

3/15/24 been waiting 8 days for them…

3/15/24 been waiting 8 days for them to process a return of my money.
they told me 8 days ago they started the process.
the middle of the next week, i called them again to check of the status & they said it had been started.
3/26/24 just called them back & they said they were just now gonna start the process.
forgive me if i dont hold my breath!!!

26 de marzo de 2024
Opinión espontánea
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Respuesta de Localsearch

Hi Bruce,

We understand your frustration and want to assure you that resolving this matter promptly is our top priority. Could you please provide us with the name of the business you are associated with? This will allow us to look into the issue immediately and take the necessary steps to address it. Please contact us via support@localsearch.com.au. We appreciate your patience and understanding as we work to resolve this matter swiftly.

Many thanks,
The Localsearch Team

Valorada con 1 estrellas sobre 5

Lost Me

Started up a new business and reached out to Local Search twice approx 6 months ago. I received one email stating "Someone will contact you" after the 2nd time but to this date no-one has ever contacted me.

24 de febrero de 2024
Opinión espontánea
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Respuesta de Localsearch

Hi Lee,

Thank you for reaching out. We understand your experience and appreciate you bringing it to our attention. At Localsearch, supporting businesses like yours is our priority. We're actively looking into the concerns raised and appreciate your patience as we work towards resolving this. Please feel free to contact support@localsearch.com.au if you would like further assistance.

Thank you
Localsearch

Valorada con 5 estrellas sobre 5

Great SEO company

Great SEO company

6 de febrero de 2024
Opinión espontánea
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Respuesta de Localsearch

Hi Wendy,

Thank you for your kind words and for taking the time to leave us a 5-star review! We're happy to hear that you had a great experience with our SEO services. If you ever need anything in the future, don't hesitate to reach out.

Many thanks,
Your Localsearch team

Valorada con 1 estrellas sobre 5

They Refuse to publish negative…

They Refuse to publish negative reviews. Certaintly biased toward those that pay them. Just beware using them for research.

4 de julio de 2023
Opinión espontánea
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Respuesta de Localsearch

Hi Peter,

Thank you for your feedback. On the Localsearch platform, we have specific content guidelines in place to ensure consistency across all published reviews. These guidelines play a crucial role in determining the outcome of the publishing process. We sincerely appreciate your understanding and participation in providing valuable reviews. If you have any further questions regarding reviews, please don't hesitate to contact us at reviews@localsearch.com.au.

Many thanks,
Your Localsearch team

Valorada con 5 estrellas sobre 5

12 years with Margaret looking after me…

12 years with Margaret looking after me and today we nailed digital marketing.

Thankyou
Georgina
Sunshine Office Solutions

7 de junio de 2023
Opinión espontánea
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Respuesta de Localsearch

Hi Georgia, thank you for your kind words! We are thrilled to hear that Margaret has been taking care of your digital marketing needs for the past 12 years. Your satisfaction and success are our top priorities.

Many thanks,
Your Localsearch team

Valorada con 5 estrellas sobre 5

Wonderful experience with Margaret

Wonderful experience with Margaret.
Ivy Lane Flowers and Gifts

25 de mayo de 2023
Opinión espontánea
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Respuesta de Localsearch

Hi Alana, thank you for taking the time to share your wonderful experience with Margaret at Ivy Lane Flowers and Gifts. We are thrilled to hear that you had such a positive encounter with her.

Many thanks,
your Localsearch team

Valorada con 1 estrellas sobre 5

Wanted excavating / landscaping

Wanted excavating / landscaping - I got 2 of the locals and a page full of irrelevant ads. Tried rewording a dozen times and still got junk mail. I’m going to walk around the corner and ask one of the locals his price and talk to 3 neighbours and ask them who they got.

15 de mayo de 2023
Opinión espontánea
Logotipo de Localsearch

Respuesta de Localsearch

Thank you for sharing your feedback regarding your experience on localsearch.com.au. We understand that you were looking for excavating/landscaping services and encountered difficulties finding relevant results. We will take your input into consideration as we continue to improve our platform's search functionality to provide a better user experience.

Many thanks,
Your Localsearch team

Valorada con 5 estrellas sobre 5

Margaret made my whole experience…

Margaret made my whole experience seamless and effortless. I met Margaret this afternoon and within 2 hours she had my business Felicity Hair up online with all my services, products & my gallery of photos.
I’m looking forward to working with Margaret for my new website through Localsearch
Thank you
Felicity

4 de mayo de 2023
Opinión espontánea
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Respuesta de Localsearch

Thank you Felicity for taking the time to share your positive experience. It's great to hear that Margaret was able to make your experience seamless and effortless. We'll be sure to pass on your kind words to her and the team. Thank you again for choosing Localsearch, and we look forward to continuing to provide you with exceptional service.

Many thanks,
Your Localsearch team

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