Well train staff and good customer…
Well train staff and good customer service when dealing with customer and helpful advice.
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LOCAL THREADS Australia's Best Independent Brands Local Threads is the largest marketplace for ethical fashion from Australia's best independent brands. Our partnered brands go through a rigorous selection process to ensure that you receive the LATEST FASHION that SUPPORTS LOCAL BUSINESSES & SUSTAINABLE PRACTICES. ************************************************ With over 150 brands and 30,000 products stocked on Local Threads, we are committed to helping you find your perfect fit. Based in Australia, our customer care team is happy to assist you with any fitting or sizing issues. We pride ourselves on customer service. If you have any questions then please reach out to us at: customercare@localthreads.com.au ************************************************ ************************************************ OUR ETHICAL & SUSTAINABLE PROMISE ************************************************ Local Threads extends our social responsibility by ensuring that all featured brands & designers adhere to our ethical requirements. If it is not ethical, then we will not sell it! We promise that: ............................................................... 1. FAIR PAY & PRODUCTION: There is a fair and transparent supply chain from all featured brands on Local Threads to ensure that no unethical manufacturing practices such as child labour is being used. All featured brands & designers also receive the majority of all sales proceeds. This allows them to pay fair wages, use ethical suppliers and design the best possible quality products for you! ............................................................... 2. SUPPORT LOCAL BRANDS: We only sell Australian brands and designers fashion - everything you purchase is 100% Australian owned & designed! By shopping on Local Threads, you are directly supporting our local talent! Our mission is to provide a marketplace for the best Australian brands to be seen worldwide! ............................................................... 3. NO REAL ANIMAL FUR: No real animal fur or exotic skins is used in our sold products. We will never sell a product where an animal has been killed purely for its skin. ............................................................... 4. ECO FRIENDLY FASHION: We eliminate our environmental damage by not manufacturing and sending custom packaging. We have also eliminated two-way postage as all orders are sent directly from our brands to reduce unnecessary travel emissions required for your order to arrive. All products you receive have very high quality standards and are made to last! ............................................................... ............................................................... Wearing Local Matters.
3131, Nunawading, Australia
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Well train staff and good customer service when dealing with customer and helpful advice.
I had ordered a vest and the size was wrong I asked for an exchange for a different product from the range I was told that can’t be done and only have to get the vest coat in smaller size it was order for wedding on 16 November which didn’t fit so I had to come up with an alternative
I wasn’t happy to get a vest coat after the wedding when I really didn’t need it and now it’s just sitting in the wardrobe
The company pretends to be green but gets all their stuff from China and its 100% polyester.
Green washing and not at all eco
Sizes are also off by at least 2
Two things:
1. Clear communication! I know exactly where am I with my purchase.
2. Excellent customer service!
Love Local Threads!
I still have not received my full delivery look at my account and see how long it is its disapointing.

Respuesta de Local Threads
Fast delivery & exactly as pictured & described

Respuesta de Local Threads
Excellent cloths & the size it what they say it is
Best online cloths shopping experience
Thanks

Respuesta de Local Threads
The purchase went through then I was emailed the following day to say it was cancelled and I would be refunded due to not in stock. Not sure how this happens. It was a moment of false hope and excitement.

Respuesta de Local Threads
The brands are very different from other platforms! Love it!

Respuesta de Local Threads
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