Lock Shop Direct Opiniones

357

•

4,8

Proveedor de cerraduras

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Consulta las opiniones de los clientes

Ordering was easy (I knew what wanted). Free delivery within one working day worked fantastically. Good price for the parts. Small blemishes on the handle faceplate, probably from manufacturing proce... Ver más

In business one wants suppliers who carry competitively priced products and deliver quickly when they say they will. Lockshop Direct meets these requirement.

La empresa ha respondido

I’ve ordered extra keys for my windows. The keys fitted perfectly as described. Arrived next morning. Im very pleased with the service. Highly recomended

If you're looking for lots of Cabinet locks that you can't find anywhere else try these people they're very helpful and they are fast delivery

La empresa ha respondido

Información sobre la empresa

Escrito por la empresa

Welcome to Lock Shop Direct, the home of the most comprehensive selection of door locks, window locks, safes and door stops you can find online. Featuring some of the most trusted and respected brands in the industry, we offer a catalog of products all designed to make protecting your home or business that much easier. We believe that home owners and business owners should be able to quickly and easily find the perfect security product for them, which is why we strive to provide the widest range of high quality security products, from door handles to padlocks, at competitive prices. Here at Lock Shop Direct we make top customer service on of our primary aims. We want to ensure every customer gets the best possible experience, whether on our website or talking to us in person. Our website is specifically designed to make your online shopping experience as easy, intuitive and hassle-free as possible. With improved navigation and live stock availability displayed on every item we want to make shopping with us a smooth and reliable experience. We do understand, however, that sometimes you want to speak to someone. If you have any questions about your home or business security needs then there is always a friendly, Lock Shop Direct adviser at the end of the phone so feel free to give us call on 0330 174 0851 or email us on info@lockshopdirect.co.uk. We like to provide a quick and efficient service, so any orders we receive online before 5pm will be processed the same day, with a next working day delivery service. All of our deliveries are made in the morning, before 12 noon, so you don't need to wait in the house all day for your order. We also offer free delivery on any orders of £60 or over. We're confident that we have the home security solution for you, so please browse our extensive selection and put your home security needs in hands you can trust.

Información de contacto

173 West Road, NE15 6PQ, Newcastle upon Tyne, Reino Unido
0330 1740851
info@lockshopdirect.co.uk
lockshopdirect.co.uk

4,8

Excelente

357 opiniones

5 estrellas

4 estrellas

3 estrellas

2 estrellas

1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 71% de las opiniones negativas

Suele responder en menos de 1 semana

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Todas las opiniones

(357)

298 opiniones en los últimos 12 meses

Escribir una opinión

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

24 may 2026

Excellent service

Fast delivery, great prices

21 de mayo de 2026

Opinión espontánea

Respuesta de Lock Shop Direct

27 may 2026

Thank you for your review!

23 may 2026

Great service and information on their…

Great service and information on their website making it simple to find a suitable gearbox to fix my front door with next day delivery too.

18 de mayo de 2026

Opinión espontánea

Respuesta de Lock Shop Direct

27 may 2026

Thank you for your review!

22 may 2026

Excellent customer service and products.

22 de mayo de 2026

Opinión espontánea

Respuesta de Lock Shop Direct

27 may 2026

Thank you for your review!

22 may 2026

Smooth transaction from start to…

Smooth transaction from start to finish, thanks.

18 de mayo de 2026

Opinión espontánea

Respuesta de Lock Shop Direct

27 may 2026

Thank you for your review!

21 may 2026

No complaints whatsoever. Lock was a perfect replacement for the previous one.

7 de mayo de 2026

Opinión espontánea

Respuesta de Lock Shop Direct

15 may 2026

Thank you for your review!

11 may 2026

Excellent!

Excellent web site, easy to find exactly what I wanted, product delivered promptly and was an exact fit as ordered. I would recommend. .

5 de mayo de 2026

Opinión espontánea

Respuesta de Lock Shop Direct

15 may 2026

Thank you for your review!

10 may 2026

Prices are very reasonable and item was…

Prices are very reasonable and item was delivered very quickly. I would recommend this retailer.

5 de mayo de 2026

Opinión espontánea

Respuesta de Lock Shop Direct

11 may 2026

Thank you for your review!

9 may 2026

Fully recommended

Good price, prompt despatch, good quality product. I would use this company again without a doubt.

9 de mayo de 2026

Opinión espontánea

Respuesta de Lock Shop Direct

11 may 2026

Thank you for your review!

9 may 2026

Excellent company to deal with

Excellent company to deal with, fast delivery and a great product. Would definitely go back and use them again.

7 de mayo de 2026

Opinión espontánea

Respuesta de Lock Shop Direct

11 may 2026

Thank you for your review!

8 may 2026

Quick delivery

6 de mayo de 2026

Opinión espontánea

Respuesta de Lock Shop Direct

11 may 2026

Thank you for your review!

5 may 2026

Truly terrible - NO RETURNS ALLOWED

Truly terrible. They do not allow returns, even if the item is faulty. AVOID!!!

5 de mayo de 2026

Opinión espontánea

Respuesta de Lock Shop Direct

6 may 2026

Hi Olu,

We’re sorry to hear you feel this way and appreciate you taking the time to share your feedback.

We understand you’re requesting a refund; however, under the Consumer Rights Act 2015, where a fault is reported, the retailer is entitled to verify the nature of the issue before determining the appropriate remedy. This is particularly important where the fault may be due to usage rather than an inherent product defect.

As part of this process, we asked for a manufacturer’s report and also offered to arrange a direct call with the manufacturer to help diagnose the issue quickly and accurately. This step is intended to support a fair and efficient resolution for all parties.

We would like to reassure you that we are not refusing assistance, and remain committed to resolving this matter. We are more than happy to continue supporting you through the appropriate process to reach an outcome.

Kind regards,
LockShopDirect

5 may 2026

DELIGHTED!!

DELIGHTED!!!
Extremely EFFICIENT & fast delivery.
PERFECT product which has fixed the long-term problem of a sliding porch door.
Sadly excessive packaging.
Nonetheless, I am so HAPPY TO RECOMMEND LOCK SHOP DIRECT! A credit to online selling.

27 de abril de 2026

Opinión espontánea

Respuesta de Lock Shop Direct

5 may 2026

Thank you for your review!

5 may 2026

DELIGHTED!!

27 de abril de 2026

Opinión espontánea

Respuesta de Lock Shop Direct

5 may 2026

Thank you for your review!

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