LockTrip Opiniones 119

Easy search and easy checkout. Best prices on the market! Highly recommended!

Great prices with genuine savings. I like the app and website although both are glitchy, crashing and prices changing. But it seems to be the best value hotel booking site.

Easy booking, great help with ai chat support, great price

LockTrip is the best hotel booking platform in the world! I’ve been using it for years and they always surprise me with incredibly good prices. Their support team is simply amazing – they respond quickly and are always helpful whenever I have a question or run into an issue. Ever since I discovered LockTrip, I haven’t used any other booking platform.

Više puta sam rezervirala hotele u različitim gradovima i zemljama i uvijek je sve prošlo u redu. Dobila sam sobu i uslugu koju sam rezervirala. A sve je bilo po nižoj cijeni nego kod drugih ponuđača. Upravo sam rezervirala za Uskrs hotel u Opatiji po nevjerojatno nižoj cijeni u odnosu na druge stranice. Ja sam stvarno prezadovoljna i iskreno preporučam. Hvala Lock Trip!

I gave this company a second chance and booked a room, only to be contacted later and told the booking was "unsuccessful." This follows a series of systemic issues with their platform. I initially attempted a booking where the payment didn’t go through, and when I tried a second time immediately after, the price had jumped by 50 euros. While the support team was initially responsive and promised to escalate the issue to management to "make it up to me," the handling of my claim was completely unprofessional. Management simply shifted the blame to my card rather than taking responsibility for their own platform error.

Based on this experience, I question the fact they have partnerships with the hotels they advertise. As a first-time user, I found the customer service awkward and the platform entirely unreliable. I would not trust them again and strongly recommend staying away. I will be raising a formal claim with the local consumer protection authority to review their practices.

First time I booked via LockTrip, everything finally worked well.
Managed to find room of a certain class at TTC Rihana Resort El_Gouna that was not available in any other channels.

I just hope to receive also confirmation from the hotel at the time when booking is confirmed by LockTrip. This would create surety of successfully reserved accomotation. Customers Support helped us to get the ok from hotel, and we were Happy with that.

Definitely recommended!

Ekuvita

Locktrip is an hotel reservation platform similar to Booking or Agoda. I had been tracking hotel prices here for a while — the prices were usually good, but I always had the fear of “What if we have problems at the hotel with the kids?” So for the first time yesterday, I gathered the courage to make a hotel reservation.

Yesterday, I completed a reservation through this website — including the tax I paid at the hotel — for 260 EUR, whereas the cheapest price online was ETStur’s(Turkish hotel website) price of 305EUR.

I didn’t face any issues during check-in or check-out.

From now on, I can say it has moved to the top of my list of websites to check when searching for hotels.

They have fantastic customer support. They answer and address all the problems so fast. They are always helpful. You feel very protected as a customer. Plus, if you compare the prices with other booking websites and apps, they are so much cheaper. My daughter had an accident at a hotel I booked through Locktrip app, and I contacted them, stated the facts, and circumstances. The hotel was found liable for the injury, and after checking with the partner provider, they have approved the compensation request. The whole process was done so fast,and they kept me updated all the time. 5 stars from me!

Locktrip gives great rates and awesome customer service. I have booked hotels all over the US with them with no hiccups, but my last reservation I scheduled for the wrong dates for my stay. They were able to contact the hotel for me and have MY MISTAKE sorted out with a few minutes without any extra fees. I can't thank them enough!

My experience with LockTrip has been deeply disappointing and caused considerable stress, completely disrupting my travel plans.

I booked a family stay at a price clearly displayed in BAM (Bosnia and Herzegovina Convertible Marks) and paid the deposit accordingly. Only after that, I received an email stating that the actual price was in EUR — nearly twice as high as what was originally shown. Based on the displayed price, I had already cancelled another secure reservation made through a different platform.

LockTrip acknowledged a “technical issue” in their payment processor that led to the currency being displayed incorrectly, but they failed to take real responsibility for the error or honor the price I was shown at the time of booking.

They offered a refund of my deposit (which is the bare legal minimum) and a so-called goodwill gesture of €50 in credit — but refused to provide any official case report or formal acknowledgment of fault. The alternative hotel they suggested was also well outside my budget, and other options I proposed were either dismissed or listed at a higher price than on competing platforms like Booking.com.

After wasting hours searching for new accommodations, dealing with uncertainty, and enduring unnecessary stress, I ultimately decided never to use LockTrip again. While I did receive my deposit back, the damage was already done.

Advice to future users: If you're booking with LockTrip using their “Book Now, Pay Later” model — double check the currency, and be aware that the platform may distance itself from responsibility in the event of errors that are clearly on their side.
Never again!

Name:
Amra Ismailovski

First-time user. I had some unexpected issues after booking my stay—through no fault of the hotel or LockTrip—but their team went out of their way to help me. They were incredibly kind, quick, and effective in resolving everything.

First time using LockTrip and was very hesitant about it. We had trouble with our hotel because they closed the amenities on short notice and Locktrip resolved our situation with the hotel and we were able to check out early and get refunded. Their response is very fast and they don't leave you alone. I will use LockTrip again and I highly recommend it.

We've had an issue with property for extra charges not mentioned in our booking. After trying (unsuccessfully) to resolve it with property, we have reached to Locktrip customer support. Their response was prompt and helpful. We got a refund for our extra expenses. (All this took only 2 days with Locktrip customer support)

I will definetely book with them again!

Third time that I book with Locktrip. Prices have consistently been better than competition but most of all the customer service is great!