Loeah Opiniones 

Respuesta de Loeah

Publicada el 4 sept 2026

Hey Emma,

Thanks so much for taking the time to leave this, lovely to read!

Sizing is honestly the trickiest part of ordering underwear online, especially when it's a brand you haven't tried before. That's exactly why the fit guarantee is there, so you don't end up stuck with something that doesn't sit right.

And so good to hear the pair you tried kept you dry all day. Fingers crossed the replacements feel just as good, and if you have any questions once you've worn them, just give us a shout.

X Lunã 💕

Respuesta de Loeah

4 sept 2026

Hey Lucie,

Thank you for such a thoughtful review, we really appreciate you taking the time to write it all out.

Sizing is honestly the hardest part of buying underwear online when you can't try anything on first, which is exactly why the fit guarantee is there. The replacement itself comes at no cost, we just ask a contribution towards shipping, and we'd much rather do that than have you stuck with a size that doesn't sit right.

Glad the updates on the delivery were helpful too. The promotion did bring in a lot of orders, so thank you for your patience with that.

Fingers crossed the new size feels spot on. Do let us know how you get on, we'd love to hear.

X Lunã 💕

Respuesta de Loeah

4 sept 2026

Hey Rachel,

Thanks so much for taking the time to write this, lovely to read!

Fit can differ a little from one style to the next, so we're glad the fit guarantee gave you that bit of reassurance and made the swap easy. That's exactly what it's there for.

Really pleased the whole thing felt straightforward for you. If you ever want a hand picking out another style, just let us know.

X Lunã 💕

Respuesta de Loeah

4 sept 2026

Hey Lauren,

Thanks so much for taking the time to share this, lovely to read!

Buying something you can't try on first is always a bit of a leap, so we're glad the fit guarantee took that worry away for you. That's exactly what it's there for.

And lovely to hear the team helped you land on the right style, we'll happily pass that on to them. If you ever fancy trying something else from the range, just give us a shout.

X Lunã 💕

Respuesta de Loeah

4 sept 2026

Hey Margaret,

Thanks so much for taking the time to leave this, lovely to read!

Sizing and styles can be hard to judge from a screen, so we'd much rather help you swap for the one that suits you than have you settle for something that doesn't feel right. That's exactly what the fit guarantee is there for.

Fingers crossed the new pair feels spot on. If anything comes up once you've worn them, just let us know.

X Lunã 💕

Respuesta de Loeah

4 sept 2026

Hey,

Thanks so much for taking the time to leave this, lovely to read!

Picking the right size online is never easy when you can't try things on first, so we'd always rather sort out a swap than leave you with something that doesn't sit right. Really glad the team looked after you well too.

If you ever want a hand choosing another style, just give us a shout.

X Lunã 💕

Respuesta de Loeah

3 sept 2026

Hey Melissa,

Thanks so much for taking the time to write this, lovely to read!

Sizing is honestly the trickiest part of ordering underwear online, especially with a bigger order. That's exactly why the fit guarantee exists, so nobody ends up stuck with something that doesn't sit properly.

Fingers crossed the new size feels spot on. If anything comes up once you've worn them, just give us a shout.

X Lunã 💕

Respuesta de Loeah

3 sept 2026

Hey Kirstyn,

Thank you for such a thoughtful review, we really appreciate you taking the time.

Being nervous about the fit on a first order is completely normal, especially when you can't try anything on beforehand. That's exactly why the fit guarantee is there, so a style that doesn't suit you can be swapped for one that does.

Lovely to hear the wider absorbent area stood out to you as well. It's one of the things we put a lot of thought into, so it's great when people notice.

If you ever want a hand picking out another style, just let us know.

X Lunã 💕

Respuesta de Loeah

3 sept 2026

Hey Saba,

Thanks for taking the time to share this, that's helpful feedback.

You're right that it isn't always easy to tell from a photo how far the absorbent layer runs on each style. Some of our models have full front to back coverage while others are more focused around the gusset, so we'll pass this on to the team to see how we can make that clearer on the product pages.

Thanks again for pointing this out, it really does help us improve. And if there's anything we can help you with, just let us know.

X Lunã 💕

Respuesta de Loeah

3 sept 2026

Hey Aurelia,

Thanks for such a detailed and fair review, this is really useful for us.

You're right that fit can differ across our styles, since the cut and materials aren't the same from one model to the next. That's exactly why the fit guarantee is there on a first order, so you can swap for something that actually sits the way it should. The replacement itself comes free of charge and we only ask a contribution towards shipping.

Your point about the materials being on a separate page is fair too, and we'll pass that on to the team so we can look at making that easier to find.

Once you've got the right sizes in hand, we'd love to hear how they hold up for you. And if you'd like help narrowing down which styles suit you best, just let us know.

X Lunã 💕

Respuesta de Loeah

3 sept 2026

Hey Katy,

Thanks so much for taking the time to leave this, lovely to read!

Getting the right fit online is never straightforward when you can't try things on first, so we'd always rather help you swap for something that works than leave you with items you won't reach for.

Really glad the team looked after you well. If you ever want a hand choosing another style, just give us a shout.

X Lunã 💕

Respuesta de Loeah

2 sept 2026

Hey Irta,

What a wonderful review to read, thank you so much for sharing this.

Being able to sleep through the night without worrying is such a big deal, especially with a heavy flow. After all those years of planning around it, we're really glad you finally get to switch off and just rest.

If you ever want a hand choosing another style or have any questions, we're always here.

X Lunã 💕

Respuesta de Loeah

2 sept 2026

Hey Sally,

Thanks so much for taking the time to write this, lovely to read!

Sizing is honestly the trickiest part of ordering underwear online, so we'd much rather sort out a swap than have you stuck with something that doesn't sit right. Really glad our team made that easy for you.

Lovely to hear the products themselves have gone down well too. If you ever want a hand picking out another style, just give us a shout.

X Lunã 💕

Respuesta de Loeah

2 sept 2026

Hey Barbara,

Thank you for taking the time to share this, we really appreciate it.

Getting the fit right on a first order is often a bit of trial and error when you can't try things on beforehand, so we'd always rather sort it out for you than leave you with something that isn't comfortable.

Lovely to hear the team looked after you well, we'll happily pass that on to them. Fingers crossed the new items feel spot on, and if anything comes up, we're right here.

X Lunã 💕

Respuesta de Loeah

3 sept 2026

Hey Karen,

Sorry to hear you're unhappy, that's never the experience we want anyone to have.

Just to explain what we discussed with you before: with a heavier flow, the underwear can reach its absorbency capacity sooner. Once it starts to feel damp, that's the signal to change into a fresh pair rather than waiting the full day out. That's not a fault in the product, it's simply how much a single pair can hold.

On the location, a .co.uk domain doesn't mean a business has to be based in or ship from the UK. We operate internationally, and this is set out across our website, including our delivery and return information.

We do also offer a fit guarantee on a first order, so if the size or style isn't right, we'll gladly exchange it for one that suits you better. Sizing online is never easy to judge, and we'd rather help you find the right fit than leave it as it is.

Our team is happy to pick this up with you again if you'd like.

X Lunã 💕

Respuesta de Loeah

2 sept 2026

Hey Melanie,

Thanks so much for taking the time to leave this, lovely to read!

Really glad the material felt good on you. Sizing can vary a little between styles, and judging that from a screen is never easy, so we'd much rather send out a smaller size than have you settle for something that doesn't sit properly.

Hope the new pair feels just right. If you ever want a hand picking out another style, just let us know.

X Lunã 💕

Respuesta de Loeah

2 sept 2026

Hey Susan,

What a lovely review to read, thank you for taking the time!

Coming from someone who's tried a few brands, that really means something to us. So glad the fabric and comfort won you over.

And no worries at all about the size. Judging fit from a screen is never easy, which is exactly why the fit guarantee is there so we can get you into the right one without any fuss.

If you ever fancy trying another style, just give us a shout.

X Lunã 💕

Respuesta de Loeah

1 sept 2026

Hey Hannah,

Thanks so much for taking the time to write this, lovely to read!

Really glad the fit guarantee worked out exactly as promised, that's how it should be. Sizing is honestly the hardest part of buying underwear online, so we'd always rather help you land on the right one than leave you guessing.

Lovely to hear the softness and comfort won you over too. If you ever want a hand picking out another style, just let us know.

X Lunã 💕

Respuesta de Loeah

1 sept 2026

Hey Kath,

Thanks for taking the time to share your thoughts, we'd rather hear this than not.

A .co.uk domain doesn't mean a business has to be based in or dispatch from the UK, and we do operate internationally. That's set out across our website, including our published delivery timeframes, so you can see what to expect before ordering. The details around return costs are covered in our Exchange and Return Policy as well.

That said, if you feel this could be clearer or easier to find earlier in the process, that's useful feedback and we'll take a proper look at how we present it.

If there's anything we can still help you with regarding your order, our team is happy to sort it out with you.

X Lunã 💕

Respuesta de Loeah

1 sept 2026

Hey Sarah,

What a lovely review to read, thank you so much for taking the time!

Really glad they're holding up for you across your whole cycle, light days and heavy ones alike. That's exactly what we want them to do. And it's great to hear our team helped you land on the right size, we'll happily pass that on to them.

If you ever fancy trying another style or need a hand with anything, we're right here.

X Lunã 💕