Logpile.com Opiniones 

77
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Loving the Logpile Restaurant Grade Lumpwood Charcoal! The log sizes were massive and the burn was good and consistent. Would highly recommend.

Valorada con 1 estrellas sobre 5

Not impressed—ordered small/medium split logs, received large tree trunks split in quarters. Been struggling to burn them ever since, thanks to our large open fire fireplace, otherwise wouldn’t ev... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Bought some logs for our new wood burning pizza oven. Despite burning easily and well, I struggled to get an edible pizza out of it. Called on Friday afternoon and discussed this with Georgia who sugg... Ver más

Valorada con 5 estrellas sobre 5

Thank you for a great service. A really quick turnaround time and good information about the delivery time and options. The wood itself is really good quality and very uniform in size. We ordered two... Ver más

Información sobre la empresa

  1. Proveedor de leña

Escrito por la empresa

Online firewood retailer selling logs and fire accessories for indoor and outdoor living. High quality wood suitable for stoves, wood burners, fireplaces, pizza ovens, firepits and more! Offering free next day delivery on all orders. All wood is Ready To Burn certified and sustainably sourced.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

77 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(77)

2 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Perfection

We ordered a non standard length of kindling. Other providers would not change their lengths. Logpile were lovely to deal with and have delivered exactly what we needed. Highly recommended.

30 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not impressed—ordered small/medium…

Not impressed—ordered small/medium split logs, received large tree trunks split in quarters. Been struggling to burn them ever since, thanks to our large open fire fireplace, otherwise wouldn’t even be able to fit in! Will never buy from this place again.
UPD: an interesting reply from Logpile, “contact me direct” without any contact info?!
My order number was 52877 on 16.11.24

16 de noviembre de 2024
Opinión espontánea
Logotipo de Logpile.com

Respuesta de Logpile.com

Hi Roxanna, I am sorry to hear that you are not happy with your recent order with us. Would you be able to please contact me direct or supply me with a little more information with your order number so I am able to look into this further for you. Many thanks, Lorraine

Valorada con 5 estrellas sobre 5

I wrore a complaint to Log Pile as I…

I wrore a complaint to Log Pile as I was rather disaponted with the experience.
Gerogia reply immediately offering a number of solutions. One of them was a full refund. I wrote to them explaining that the only thing I was expecting was what they advertise in their web page and not a refund.
Just to clarify matter and be completely honest, Geoprgia has refunded me fully and asked me to keep the wrong material they send.
Not what I was expecting buy I am grateful for the professionalisim shown by Log Pile with immediate response to the issue

9 de enero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent communication with…

Excellent communication with Georgia..tried all different companies and this tops them all. We now will not go elsewhere. Regarding the packaging ours was perfectly packed as if someone took great pride in doing so there was and gaps in the box at all! Birch we bought was bang on burnt for ages and burnt very very clean...
Cheers Grant

26 de noviembre de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

Really badly packaged- the boxes turned…

Really badly packaged- the boxes turned up completely split and we have bits of wood all over our front path and hallway. They can’t be kept in their boxes, also because they were left outside by the courier in the rain, even though we were in no one knocked or rang the doorbell. I contacted customer service on the day and have heard nothing back.

7 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality logs, quality service

Bought some logs for our new wood burning pizza oven. Despite burning easily and well, I struggled to get an edible pizza out of it. Called on Friday afternoon and discussed this with Georgia who suggested a different, hotter burning wood and slightly larger logs. She sent a mixed box free of charge which arrived in time to try again on Saturday. Much better results, the improvements now will be down to making better dough and better cooking techniques. Excellent service, sustainable logs with 21st century delivery.

17 de julio de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

More expensive than appears on first sight

I thought I was paying a bit too much buying kindling from Amazon, so I went to search online and found Logpile. Their 8 net bag worked out slightly cheaper than the Amazon ones I was ordering so I bought one.

Now I know why. The kindling pieces are about half the length of the ones I was buying. Also they look like they were cut up by a blind donkey on acid because the sizes are all over the place. I will be going back to my previous supplier.

8 de marzo de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Vastly Over-Priced

Vastly Over-Priced. I can get a builders bag full of dried hardwood for the same price as I paid for 2 small boxes!

2 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superb company

Superb company. The best logs out there. Dry and smoke free. Decent price. Free delivery. What’s not to like?!

16 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Have used them a few times

Have used them a few times, very friendly on the phone, super efficient delivery and really good quality logs, kick out loads of heat. Would highly recommend.

3 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

First class service

Ordered on Sunday, and delivered to the Scottish Highlands on a Wednesday, without any surcharge. A well packed box of logs. All set for a summer of pizzas and other outdoor cooking.

28 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

EXEMPLARY

The carrier, DPD, screwed-up big-time on this occasion & were in no hurry to sort the problem.
Logpile were EXEMPLARY in their efforts to maintain a high standard of customer service, Hence the 5th star.
AND- totally happy with the product, (kindling).

27 de febrero de 2021
Opinión espontánea

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