Lola's - Lola's Covent Garden Opiniones 

300
•
TrustScore: 4.5 sobre 5

4,7

14-18 Neal Street, WC2H 9LY Covent Garden, GB

•

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

The woman with the headscarf greeted me warmly and made me feel right at home, eagerly helping me choose and recommending cupcakes. However, my experience with the manager was quite different. I order... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Day in London, so arranged to collect 2 cakes in Covent Garden, fresh berries cake and chocolate fudge cake, both were absolutely amazing, both fresh,moist and both tasted delicious, package was bri... Ver más

Valorada con 5 estrellas sobre 5

Ordered for our 90th celebration at recent exhibition. Wanted an impressive cake that was easy to serve and this was just perfect. Large scale,with bite service mini cupcakes that looked great... Ver más

Valorada con 5 estrellas sobre 5

Another brilliant cake (Victoria sponge) for my daughter's 8th birthday! I've been getting Lola's birthday cake for my daughter for the last few years which she absolutely loves. The cakes are always... Ver más


Información sobre la empresa

  1. Pastelería
  2. también en la categoría
  3. Panadería
  4. Panadería para bodas
  5. Servicio de pedidos de comida online
  6. Servicio de takeaway
  7. Tienda de cupcakes

Sobre Lola's - Lola's Covent Garden

Escrito por la empresa

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Escrito por la empresa

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

300 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(300)

5830 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Disappointing experience! Where was my ready to collect text message?

I placed an order for collection from your London Covent Garden branch within plenty of time. On the collection day I waited for a text message to confirm that the cake was ready for collection but that message never came. I waited for a large part of the day until I finally called customer services only to be informed that the cake was at the store ready for collection! I ended up having to do a mad dash to collect the cake and get it home in time to head back to the west end and not miss the theater show I was taking my sister to for her birthday that evening, when I could easily have collected the cake earlier in the day if I had received a message confirming readiness. I find that really bad service from a company that prides themselves on good customer service. The least I expect when paying quite a large sum for a tiny cake is a text message letting me know that it’s ready to be collected! The staff at the store were really friendly and professional so this is no reflection on them, but this was overall a very disappointing experience.

4 de agosto de 2025
Logotipo de Lola's - Lola's Covent Garden

Respuesta de Lola's - Lola's Covent Garden

Hello,

Thank you for taking the time to leave your feedback.
I am sorry for the inconvenience and stress this caused on the day of your sister’s birthday.

Our text collection alerts are automated, so it’s disappointing to hear you didn’t receive one on this occasion. I completely understand how frustrating that must have been, especially given your plans. The collection time for your order is always stated in your confirmation email, so even if a text doesn’t arrive, you’re welcome to collect from that time onwards. You can also call our customer service team at any time to check the status of your order.

I’m pleased to hear that our Covent Garden team looked after you well in store. We will review this with the relevant team to ensure our processes are working smoothly and that communication remains consistent.

Kind regards,

Chrissy

Valorada con 5 estrellas sobre 5

Fabulous carrot cake

Fabulous carrot cake! Loved by everyone from my 3 year old niece(who ate her slice and mine), to my 70 year old father.

18 de julio de 2025
Valorada con 5 estrellas sobre 5

I only buy my kids birthday cakes from…

I only buy my kids birthday cakes from here. Sponge is always fluffy and icing isn't too sweet. The store at Covent garden, London always goes above and beyond to accommodate my last minute request. Highly recommended.

24 de junio de 2025
Valorada con 5 estrellas sobre 5

Experience was great!

Cupcakes were great! Variety of available locations to pick up and they keep products on a fridge what helps a lot with the heat temperature!
I will buy again with Lola 😉

27 de junio de 2025
Valorada con 4 estrellas sobre 5

The cupcakes were very tasty but I went…

The cupcakes were very tasty but I went in the afternoon so there was no stock left. The staff were incredibly friendly and were able to help me with my loyalty card app. I did not get my free brownie as said on sign up.

17 de junio de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

A corporate 60th Birthday

A well known brand, excellent digital experience and easy of purchase and collection. The cake itself was tasty, decorative and packaged well. The only negative comment is the actual cake was a little dry.

5 de junio de 2025
Valorada con 5 estrellas sobre 5

The team in Covent Garden were amazing

The team in Covent Garden were amazing. I was in need of a last minute birthday cake for a colleague's special birthday so called Covent Garden to talk about the possibility of ordering a cake. I had just missed the deadline for the day but the person on the call offered to call first thing in the morning to share the cakes on offer and agreed to hold one for me until I could get into London. So helpful and friendly. The cake was delicious - everyone enjoyed it and I'm sure we will be back again. Thank you all.

6 de junio de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

shing

cake not soft enough and very sweet

10 de mayo de 2025
Logotipo de Lola's - Lola's Covent Garden

Respuesta de Lola's - Lola's Covent Garden

Hello Ka,

Thank you for taking the time to leave this review.

I am sorry to hear about this, our cakes are all baked fresh for delivery but we do recommend to leave them at room temperature for 2 hours before serving so they can warm up, otherwise they may appear a little dry.

I would recommend trying a cake with mascarpone or cream cheese icing as these will be less sweet than our buttercream options.

If there is anything else we can help with please get in touch on hello@lolascupcakes.com

Kind regards,
Chris

Valorada con 5 estrellas sobre 5

60th Birthday Crowd Pleaser!

Brought a cake for my mother-in-laws 60th birthday, looked great and tasted even better! Easy to collect from store. Everyone said how delicious it was and asked where it was purchased. Would use and recommend again and again. Really impressed!

5 de mayo de 2025
Valorada con 5 estrellas sobre 5

Birthday cake !

Another fabulous cake it tasted delicious & looked fab! Even it was delivered by courier. Everyone within the private party loved it!
Thank you very much for accommodating me yet again from Glasgow. Highly recommend this place for all your cakes.

5 de abril de 2025

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