Lola's - Lola's Selfridges London Opiniones 

372
TrustScore: 4.5 sobre 5

4,7

Food Hall, Selfridges, 400 Oxford Street, W1A 1AB London, GB


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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

I now find that the cakes and cupcakes are not tasting as great anymore and are not as moist as cakes and cupcakes should be. I especially think for the prices they should be tasting great. Also the b... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This is not the first time that we have ordered from Lola’s. We have tried almost all kinds of cupcakes, Vegan Birthday cake and recently we tried the Velvet Birthday Cake. OMG, it was sooo delicious... Ver más

Valorada con 5 estrellas sobre 5

Consistently the absolute BEST cakes and cupcakes! Whether I've picked up from Selfridges or ordered to my home, Presentation, consistency, flavour, always so so amazing! SO impressed by how well pac... Ver más

Valorada con 5 estrellas sobre 5

Every Friday evening after work as my treat, I make my way to selfridges to be greeted by the lovely ladies on the lola's counter. I always order a one vanilla and one chocolate hazelnut cupcake. The... Ver más


Información sobre la empresa

  1. Pastelería
  2. Panadería
  3. Tienda de cupcakes
  4. Servicio de pedidos de comida online
  5. Servicio de takeaway
  6. Panadería para bodas

Sobre Lola's - Lola's Selfridges London

Escrito por la empresa

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Escrito por la empresa

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Información de contacto

  • Food Hall, Selfridges, 400 Oxford Street, W1A 1AB, London, Reino Unido

  • +44207 318 3146

4,7

Excelente

TrustScore: 4.5 sobre 5

372 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(372)

5927 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Lovely, tasty, colourful and fresh cupcakes

I booked the red velvet cake for my son’s birthday to be picked up in the afternoon. I arrived to the shop and I found it packed and ready the the birthday note. The staff also helped with providing a range of colourful candles and disposable forks. Just the right size I needed and tasted amazing.

9 de mayo de 2024
Valorada con 5 estrellas sobre 5

The best cupcakes!

Lola's cupcakes are the best I've tried, so much variety & flavours. Beautiful presentation. Tasty and fresh!

6 de mayo de 2024
Valorada con 5 estrellas sobre 5

Cupcake order

Wonderful, tasty, beautiful looking cupcakes, delivered on time and in a lovely box. A great birthday treat.

14 de abril de 2024
Valorada con 5 estrellas sobre 5

I failed to tick the box for hand pipe…

I failed to tick the box for hand pipe message/personalise message as I ordered cakes from the “let’s celebrate” categories for Eid celebration as I was thinking that it is what it is as I literally ordered from the said category assuming that what’s on the online display is what I will be getting and allocated it on the Tottenham Court Road for collection. The staff there named Niho wasn’t at all very helpful that I have to call the customer service on the spot to ask for help as I wanted my cakes to have a hand pipe msg on it. Clearly, this staff doesn’t immediately told me from the first encounter that they’re not doing hand pipe msg there as he doesn’t have the materials and has been saying sorry as if he just want to dismiss me as it’s near closing time and he’s busy video calling on his mobile phone. He didn’t even know who are able to help me, where should he direct me if there’s a certain service that the branch wasn’t able to provide. What I mean to say is a staff is already in front of me then why should I call the customer service hotline for this where in fact a staff who are face to face with me should be able to help me with any concerns. I strongly commend the customer service representative during that time as he called me back to let me know which branch can do it for me so I went to London Selfridges and the staff there are absolutely lovely and helpful esp Claudia. She seems knowledgeable and skilled in what she do.

11 de abril de 2024
Valorada con 5 estrellas sobre 5

Every Friday evening after work as my…

Every Friday evening after work as my treat, I make my way to selfridges to be greeted by the lovely ladies on the lola's counter. I always order a one vanilla and one chocolate hazelnut cupcake. The sponge is soft and moreish, the icing is pillowy, these are my favorites, I've not had a bad one yet, consistently great. Yes they're not cheap but you accumulate points with each purchase which you can redeem off the price and on your birthday you're treated to a free cake. ✨️🎂

28 de marzo de 2024
Valorada con 3 estrellas sobre 5

Disappointing.

This year the cake was a bit disappointing.
It seemed smaller than it was last year, the sponge was tad bit dry and there could have been more jam in the middle.
Also, when you now order online, you have to have a vanilla coloured buttercream with the chocolate writing.
In the last two years, I had the option to choose the colour of the buttercream and the colour of the writing.
The price increase does not reflect the quality.

11 de marzo de 2024
Logotipo de Lola's - Lola's Selfridges London

Respuesta de Lola's - Lola's Selfridges London

Hello,

Thank you for taking time to write us a review.

I am very sorry to hear the cake was not as you have expected.

Sadly, we are now strictly bound to the ingredients list shown on our website which is preventing us from being able to adjust the colour of the buttercream on the cake.

We do try keep our prices as fair as possible. Our products are hand baked and hand decorated by our talented team at our London bakery. We make every cake fresh to order using fresh ingredients to ensure the best flavour and quality for our customers.

If there is anything else that we can help with please feel free to send us an email to hello@lolascupcakes.com

Best wishes,
Marta

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